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.Drafts/dovecot.index.log 0000640 00000000050 15123230671 0011310 0 ustar 00 ( _ _ .Drafts/dovecot-uidlist 0000640 00000000063 15123230671 0011101 0 ustar 00 3 V1606926759 N1 G972d1517a6c1c75fca6e000048598afe .Junk/dovecot.index.log 0000640 00000000050 15123230671 0010774 0 ustar 00 ( _ _ .Junk/dovecot-uidlist 0000640 00000000063 15123230671 0010565 0 ustar 00 3 V1606926760 N1 G982d1517a6c1c75fca6e000048598afe .Sent/dovecot.index.log 0000640 00000000050 15123230671 0010776 0 ustar 00 ( _ _ .Sent/dovecot-uidlist 0000640 00000000063 15123230671 0010567 0 ustar 00 3 V1606926761 N1 G992d1517a6c1c75fca6e000048598afe .Trash/dovecot.index.log 0000640 00000000050 15123230671 0011146 0 ustar 00 ( _ _ .Trash/dovecot-uidlist 0000640 00000000063 15123230671 0010737 0 ustar 00 3 V1606926762 N1 G9a2d1517a6c1c75fca6e000048598afe new/1606926876.M150224P30123.server2.bf-1.com,S=10095,W=10278 0000640 00000023557 15123230671 0014441 0 ustar 00 Return-Path: <bestform699@gmail.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id eFA5CBzCx1+rdQAASFmK/g (envelope-from <bestform699@gmail.com>) for <peo@bf1.my>; Thu, 03 Dec 2020 00:34:36 +0800 Return-path: <bestform699@gmail.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 03 Dec 2020 00:34:36 +0800 Received: from mail-lf1-f44.google.com ([209.85.167.44]:42374) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.93) (envelope-from <bestform699@gmail.com>) id 1kkV5O-0007f9-Pf for peo@bf1.my; Thu, 03 Dec 2020 00:34:36 +0800 Received: by mail-lf1-f44.google.com with SMTP id u18so5694116lfd.9 for <peo@bf1.my>; Wed, 02 Dec 2020 08:34:11 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:from:date:message-id:subject:to; bh=Bp5c02U0IKz/EUX8nP+WaInhsJh6cuQSu6Tt6Cwzwb0=; b=PhzK96xi6TSunOLIWIrXMQAHhwq/N0sVY6kND9z66XGrBvGLLMbMBkM6JvaXVWAE1C x8syKDe/QsBVkH0QxyBZ5U91R6MCWJKz+OR/u4MuYm0bpkP4cLI2Z30msybEdZBxB2la eHVUEjr1HOujvqaUtb9o1MAunuCh/j2/mITZyfzj8Cy+EzSHt9t0OY1s1ZU67JIuzhFq LsdjEm0QMl/q3aNbQTE79FERBIeEpVvj67IL9AZNrCWjQOMv+6Vxoc4c1HFtnMdC/UET H2nsfOJua7DHjotSjuR9diqM7VJWLgX10L6zY4AastSbaJQZNHKyUkhQNoQLrjwyVk6t IWTw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:from:date:message-id:subject:to; bh=Bp5c02U0IKz/EUX8nP+WaInhsJh6cuQSu6Tt6Cwzwb0=; b=kq/8FovFYsiHiVJ4TbjuTtnDh97Yu3tknYoGO/kWf2No8q0zf4/HZ0AzClWujYVGrp zeAT6he/PMReco3XL2mbTuNhaz4MboIM5kRNRRXoW9rWInwMbQlqTezDWAK9HhLeoS1v dnqrtLaLrzFo5GyWoE4SCkOk4vAT0t907j4dAgfYjIBNe0dTHCYjEp1bjdEGiWKScX1w 9M1o5v+czokoGP00kRxU3I7kEXBnCrwoTTMwnmSe2uNqUFkUf2HziZTgibykixTmuS/h catz6dNUJ0AAyUST0+icvQ2HYEooknrAlZWd4H0Erdo9grwpDhD8OM8dXEEScJkLNMxT 1Dzg== X-Gm-Message-State: AOAM532A4hxdkk/0e3cuTvXxU8KhYpIEAP1M/hZD//0Vc8LkxJsqH/Qj u8LR6VjR9gtE4/FT3gdjWA4wtjjEJ8wxTAGVKUZ3Zm7K X-Google-Smtp-Source: ABdhPJz2rnl5STrASmqdbcsNkgt72B3/cPHAD+zw8RaJKXsgfHTaT1xuuo3+WgZOzvT+ZU7InrgoWa+DG0Ixxmt6DT4= X-Received: by 2002:a19:f809:: with SMTP id a9mr1514670lff.314.1606926828683; Wed, 02 Dec 2020 08:33:48 -0800 (PST) MIME-Version: 1.0 From: BF1 Vincent <bestform699@gmail.com> Date: Thu, 3 Dec 2020 00:33:37 +0800 Message-ID: <CAMAPWO14jGu6gqTnki9PMLmMdfRTCqfROang2ujB6GU26GMpSg@mail.gmail.com> Subject: test To: peo@bf1.my Content-Type: multipart/alternative; boundary="000000000000cdc46a05b57dce33" X-Spam-Status: No, score=1.1 X-Spam-Score: 11 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: -- Do not hesitate to contact us if you need further information. Thank You From Content analysis details: (1.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: bf1.my] 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider [bestform699[at]gmail.com] 0.2 FREEMAIL_ENVFROM_END_DIGIT Envelope-from freemail username ends in digit [bestform699[at]gmail.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 T_KAM_HTML_FONT_INVALID BODY: Test for Invalidly Named or Formatted Colors in HTML -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 1.0 FREEMAIL_REPLY From and body contain different freemails X-Spam-Flag: NO --000000000000cdc46a05b57dce33 Content-Type: text/plain; charset="UTF-8" -- Do not hesitate to contact us if you need further information. Thank You From *Vincent Yong* Hand Phone : +6012-3590 344 ( Free SMS with *WhatsApp* ) Email : bestform18@yahoo.com , bestform699@gmail.com Web Site : www.bf1.my Skype : bf1vincent Facebook : https://www.facebook.com/messages/bf1vincent Company : *Best Formula Industries* BF1 Building, Lot : 146, Jalan Segambut, 51200 Kuala Lumpur, Malaysia. Office : +603-6257 6048 Fax : +603-6241 0436 Facebook Page : *https://www.facebook.com/bestformula <https://www.facebook.com/bestformula>* --000000000000cdc46a05b57dce33 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable <div dir=3D"ltr"><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr" c= lass=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr= "><div style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px= ;line-height:15px"><font face=3D"arial, helvetica, sans-serif">Do not hesit= ate to contact us if you need further information.</font></div><div style= =3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;line-height= :15px"><font face=3D"Arial"></font>=C2=A0</div><div style=3D"font-family:ar= ial,helvetica,clean,sans-serif;font-size:13px;line-height:15px"><font face= =3D"arial, helvetica, sans-serif"><font size=3D"3">Thank You</font><br><br>= From<br><b><font size=3D"3">Vincent Yong</font><br></b></font></div><div st= yle=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;line-hei= ght:15px"><font face=3D"arial, helvetica, sans-serif"><b></b></font></div><= div style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;li= ne-height:15px"><font face=3D"arial, helvetica, sans-serif">Hand Phone : +6= 012-3590 344</font></div><div style=3D"font-size:13px;line-height:15px;font= -family:arial,helvetica,sans-serif"><font face=3D"arial, helvetica, sans-se= rif"><span style=3D"color:rgb(34,34,34);font-size:9pt;line-height:24px;font= -family:Geneva,Arial,Helvetica,sans-serif"><font face=3D"Arial" color=3D"#4= C4C4C">( Free SMS with=C2=A0<b>WhatsApp</b>=C2=A0</font></span><span style= =3D"color:rgb(34,34,34);font-size:9pt;line-height:24px;font-family:Geneva,A= rial,Helvetica,sans-serif"><font face=3D"Arial" color=3D"#4C4C4C">)</font><= /span><br></font></div><div style=3D"font-family:arial,helvetica,clean,sans= -serif;font-size:13px;line-height:15px"><div><span style=3D"font-family:ari= al,helvetica,sans-serif">Email : <a href=3D"mailto:bestform18@yahoo.com" ta= rget=3D"_blank">bestform18@yahoo.com</a> ,=C2=A0<a href=3D"mailto:bestform6= 99@gmail.com" target=3D"_blank">bestform699@gmail.com</a>=C2=A0</span><br><= /div><font style=3D"font-family:arial,helvetica,sans-serif"><font color=3D"= #800000"></font>Web Site :=C2=A0<a rel=3D"nofollow" style=3D"color:blue!imp= ortant;text-decoration:underline!important">www.bf1.my</a></font></div><div= style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;line-= height:15px"><br></div><div style=3D"font-family:arial,helvetica,clean,sans= -serif;font-size:13px;line-height:15px"><span style=3D"color:rgb(128,0,0)">= Skype :=C2=A0</span>bf1vincent<br></div><div style=3D"font-family:arial,hel= vetica,clean,sans-serif;font-size:13px;line-height:15px"><span style=3D"col= or:rgb(128,0,0)">Facebook :=C2=A0</span><a href=3D"https://www.facebook.com= /messages/bf1vincent" style=3D"color:blue!important" target=3D"_blank">http= s://www.facebook.com/messages/bf1vincent</a><br></div><div style=3D"font-fa= mily:arial,helvetica,clean,sans-serif;font-size:13px;line-height:15px">=C2= =A0</div><div style=3D"font-family:arial,helvetica,clean,sans-serif;font-si= ze:13px;line-height:15px"><font face=3D"arial, helvetica, sans-serif">Compa= ny :</font></div><div style=3D"font-family:arial,helvetica,clean,sans-serif= ;font-size:13px;line-height:15px"><font face=3D"arial, helvetica, sans-seri= f" size=3D"3"><b>Best Formula Industries</b></font></div><div style=3D"font= -family:arial,helvetica,clean,sans-serif;font-size:13px;line-height:15px"><= font face=3D"arial, helvetica, sans-serif">BF1 Building,=C2=A0</font></div>= <div style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;l= ine-height:15px"><span style=3D"font-family:arial,helvetica,sans-serif">Lot= : 146,=C2=A0</span><font face=3D"arial, helvetica, sans-serif">Jalan Segam= but,=C2=A0</font><span style=3D"font-family:arial,helvetica,sans-serif">512= 00 Kuala Lumpur,=C2=A0</span><span style=3D"font-family:arial,helvetica,san= s-serif">Malaysia.</span></div><div style=3D"font-family:arial,helvetica,cl= ean,sans-serif;font-size:13px;line-height:15px"><font face=3D"arial, helvet= ica, sans-serif">Office : +603-6257 6048 =C2=A0 =C2=A0</font><span style=3D= "font-family:arial,helvetica,sans-serif">Fax : +603-6241 0436</span></div><= div style=3D"font-size:13px;line-height:15px;font-family:arial,helvetica,sa= ns-serif"><br></div><div><span style=3D"font-family:arial,helvetica,sans-se= rif;font-size:16px;line-height:15px">Facebook Page :=C2=A0</span><font colo= r=3D"#0000ff" face=3D"arial, helvetica, sans-serif" size=3D"3"><span style= =3D"line-height:15px"><u><a href=3D"https://www.facebook.com/bestformula" t= arget=3D"_blank">https://www.facebook.com/bestformula</a></u></span></font>= </div></div></div></div> --000000000000cdc46a05b57dce33-- new/1606926935.M72993P30133.server2.bf-1.com,S=10180,W=10364 0000640 00000023704 15123230671 0014357 0 ustar 00 Return-Path: <bestform699@gmail.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 6zMYBFfCx1+1dQAASFmK/g (envelope-from <bestform699@gmail.com>) for <peo@bf1.my>; Thu, 03 Dec 2020 00:35:35 +0800 Return-path: <bestform699@gmail.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 03 Dec 2020 00:35:35 +0800 Received: from mail-lf1-f47.google.com ([209.85.167.47]:43756) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.93) (envelope-from <bestform699@gmail.com>) id 1kkV6L-0007uG-Mp for peo@bf1.my; Thu, 03 Dec 2020 00:35:34 +0800 Received: by mail-lf1-f47.google.com with SMTP id q13so5697687lfr.10 for <peo@bf1.my>; Wed, 02 Dec 2020 08:35:10 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:from:date:message-id:subject:to; bh=ergixPPsP1tR2LOd7HHz1UEJtnC5hAM2IvhlltHEmhw=; b=CXNtS9+m3o9hUpuDoakG0gmIZv4vhfydkXVj1NYne2T55c2f2CH6FwYG9BiAAGKsYX 4PqXkkBg39Xelblj5xOqnbvsysRYjXZ2CQRkzojwHALPYMnUNur4s2Ra1UUwPqU3/hCy OYB2Y3VP2aU6SLb+VbVn7Xp5X7bvDW3Y05uoFRc5wNEvZTNerkZH68rco6YZVSp733Vh CmM0PwbTr0vfcFabuR7g0M8MsGlI+fSecvtwC0rjV5ngciEV7qcRmELTTt67eZGo4IN6 RXEH0O6kpxqYN0PkD/Kh3Cifd0XUhgSfluegb3NtRqR5OupEsi880CpkkBJLYLhcSEUo bkmA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:from:date:message-id:subject:to; bh=ergixPPsP1tR2LOd7HHz1UEJtnC5hAM2IvhlltHEmhw=; b=AL73kTDPdTDXJoJyhI/GlzXRCn9p6EKogVqeAv5iPYXU1w8opDHi6p8Z/OjHV8cYWs Phm2PZhc2mWlivYG78OChrew/rb51TkPoug/v0wRGfqEziLCvnnhYybHbnLohn3YEEri ZVgKiV/kg3sWfhL+V1nms/OQR3WfzvgO0pFiU/vBx/gVIEXXWoJBt64TKAP8fbe/suV/ XMCIlphCYtpcY5dLX72TSOlO0UOGzPFoG2msjii1RsfWDh0V5stkbq0PigfW7jGhUV8l 9BO5lCmLKaquvTkjfOKWtUMbI5IEHLn8KyuCEK4N6+/fQJstCvC3eShtXiCgUswy3pi+ BFwA== X-Gm-Message-State: AOAM531e/KOpsOBAV5Hy7Wst548UydFpRiWB7G6JHyNofybn6iHZO4ho hNWoTh/bcx1NOwKEMEtsCLEtvu1u9t+h+VVDtt9aZKbX X-Google-Smtp-Source: ABdhPJyZr5ocqz+NvxEEQfYKe0MezWReHPRws6nf9fpLAoTNUPHe5MzTtSUN5XxB1oh6+pAm8FZM3LqasWJxejKolDg= X-Received: by 2002:a05:6512:3690:: with SMTP id d16mr1690751lfs.321.1606926888503; Wed, 02 Dec 2020 08:34:48 -0800 (PST) MIME-Version: 1.0 From: BF1 Vincent <bestform699@gmail.com> Date: Thu, 3 Dec 2020 00:34:37 +0800 Message-ID: <CAMAPWO2jpVy-rsE9TPXChB94N7ewr37DJAGd+CwrBM3g0Kc6DQ@mail.gmail.com> Subject: test2 To: peo@bf1.my Content-Type: multipart/alternative; boundary="0000000000005e8c3505b57dd2eb" X-Spam-Status: No, score=1.6 X-Spam-Score: 16 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: -- Do not hesitate to contact us if you need further information. Thank You From Content analysis details: (1.6 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: bf1.my] 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider [bestform699[at]gmail.com] 0.2 FREEMAIL_ENVFROM_END_DIGIT Envelope-from freemail username ends in digit [bestform699[at]gmail.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 T_KAM_HTML_FONT_INVALID BODY: Test for Invalidly Named or Formatted Colors in HTML -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.5 KAM_NUMSUBJECT Subject ends in numbers excluding current years 1.0 FREEMAIL_REPLY From and body contain different freemails X-Spam-Flag: NO --0000000000005e8c3505b57dd2eb Content-Type: text/plain; charset="UTF-8" -- Do not hesitate to contact us if you need further information. Thank You From *Vincent Yong* Hand Phone : +6012-3590 344 ( Free SMS with *WhatsApp* ) Email : bestform18@yahoo.com , bestform699@gmail.com Web Site : www.bf1.my Skype : bf1vincent Facebook : https://www.facebook.com/messages/bf1vincent Company : *Best Formula Industries* BF1 Building, Lot : 146, Jalan Segambut, 51200 Kuala Lumpur, Malaysia. Office : +603-6257 6048 Fax : +603-6241 0436 Facebook Page : *https://www.facebook.com/bestformula <https://www.facebook.com/bestformula>* --0000000000005e8c3505b57dd2eb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable <div dir=3D"ltr"><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr" c= lass=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr= "><div style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px= ;line-height:15px"><font face=3D"arial, helvetica, sans-serif">Do not hesit= ate to contact us if you need further information.</font></div><div style= =3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;line-height= :15px"><font face=3D"Arial"></font>=C2=A0</div><div style=3D"font-family:ar= ial,helvetica,clean,sans-serif;font-size:13px;line-height:15px"><font face= =3D"arial, helvetica, sans-serif"><font size=3D"3">Thank You</font><br><br>= From<br><b><font size=3D"3">Vincent Yong</font><br></b></font></div><div st= yle=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;line-hei= ght:15px"><font face=3D"arial, helvetica, sans-serif"><b></b></font></div><= div style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;li= ne-height:15px"><font face=3D"arial, helvetica, sans-serif">Hand Phone : +6= 012-3590 344</font></div><div style=3D"font-size:13px;line-height:15px;font= -family:arial,helvetica,sans-serif"><font face=3D"arial, helvetica, sans-se= rif"><span style=3D"color:rgb(34,34,34);font-size:9pt;line-height:24px;font= -family:Geneva,Arial,Helvetica,sans-serif"><font face=3D"Arial" color=3D"#4= C4C4C">( Free SMS with=C2=A0<b>WhatsApp</b>=C2=A0</font></span><span style= =3D"color:rgb(34,34,34);font-size:9pt;line-height:24px;font-family:Geneva,A= rial,Helvetica,sans-serif"><font face=3D"Arial" color=3D"#4C4C4C">)</font><= /span><br></font></div><div style=3D"font-family:arial,helvetica,clean,sans= -serif;font-size:13px;line-height:15px"><div><span style=3D"font-family:ari= al,helvetica,sans-serif">Email : <a href=3D"mailto:bestform18@yahoo.com" ta= rget=3D"_blank">bestform18@yahoo.com</a> ,=C2=A0<a href=3D"mailto:bestform6= 99@gmail.com" target=3D"_blank">bestform699@gmail.com</a>=C2=A0</span><br><= /div><font style=3D"font-family:arial,helvetica,sans-serif"><font color=3D"= #800000"></font>Web Site :=C2=A0<a rel=3D"nofollow" style=3D"color:blue!imp= ortant;text-decoration:underline!important">www.bf1.my</a></font></div><div= style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;line-= height:15px"><br></div><div style=3D"font-family:arial,helvetica,clean,sans= -serif;font-size:13px;line-height:15px"><span style=3D"color:rgb(128,0,0)">= Skype :=C2=A0</span>bf1vincent<br></div><div style=3D"font-family:arial,hel= vetica,clean,sans-serif;font-size:13px;line-height:15px"><span style=3D"col= or:rgb(128,0,0)">Facebook :=C2=A0</span><a href=3D"https://www.facebook.com= /messages/bf1vincent" style=3D"color:blue!important" target=3D"_blank">http= s://www.facebook.com/messages/bf1vincent</a><br></div><div style=3D"font-fa= mily:arial,helvetica,clean,sans-serif;font-size:13px;line-height:15px">=C2= =A0</div><div style=3D"font-family:arial,helvetica,clean,sans-serif;font-si= ze:13px;line-height:15px"><font face=3D"arial, helvetica, sans-serif">Compa= ny :</font></div><div style=3D"font-family:arial,helvetica,clean,sans-serif= ;font-size:13px;line-height:15px"><font face=3D"arial, helvetica, sans-seri= f" size=3D"3"><b>Best Formula Industries</b></font></div><div style=3D"font= -family:arial,helvetica,clean,sans-serif;font-size:13px;line-height:15px"><= font face=3D"arial, helvetica, sans-serif">BF1 Building,=C2=A0</font></div>= <div style=3D"font-family:arial,helvetica,clean,sans-serif;font-size:13px;l= ine-height:15px"><span style=3D"font-family:arial,helvetica,sans-serif">Lot= : 146,=C2=A0</span><font face=3D"arial, helvetica, sans-serif">Jalan Segam= but,=C2=A0</font><span style=3D"font-family:arial,helvetica,sans-serif">512= 00 Kuala Lumpur,=C2=A0</span><span style=3D"font-family:arial,helvetica,san= s-serif">Malaysia.</span></div><div style=3D"font-family:arial,helvetica,cl= ean,sans-serif;font-size:13px;line-height:15px"><font face=3D"arial, helvet= ica, sans-serif">Office : +603-6257 6048 =C2=A0 =C2=A0</font><span style=3D= "font-family:arial,helvetica,sans-serif">Fax : +603-6241 0436</span></div><= div style=3D"font-size:13px;line-height:15px;font-family:arial,helvetica,sa= ns-serif"><br></div><div><span style=3D"font-family:arial,helvetica,sans-se= rif;font-size:16px;line-height:15px">Facebook Page :=C2=A0</span><font colo= r=3D"#0000ff" face=3D"arial, helvetica, sans-serif" size=3D"3"><span style= =3D"line-height:15px"><u><a href=3D"https://www.facebook.com/bestformula" t= arget=3D"_blank">https://www.facebook.com/bestformula</a></u></span></font>= </div></div></div></div> --0000000000005e8c3505b57dd2eb-- new/1607509765.M289922P30892.server2.bf-1.com,S=6725,W=6861 0000640 00000015105 15123230671 0014331 0 ustar 00 Return-Path: <help=support.shopee.com.my__3z3cmqkvutbmr7va@o37ys7izw5zg.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id ENfWCgWn0F+seAAASFmK/g (envelope-from <help=support.shopee.com.my__3z3cmqkvutbmr7va@o37ys7izw5zg.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 09 Dec 2020 18:29:25 +0800 Return-path: <help=support.shopee.com.my__3z3cmqkvutbmr7va@o37ys7izw5zg.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 09 Dec 2020 18:29:25 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:60164) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__3z3cmqkvutbmr7va@o37ys7izw5zg.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kmwiq-0007tz-4B for peo@bf1.my; Wed, 09 Dec 2020 18:29:25 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1607509718; bh=DhJFppi01taEY+WF7xby7ofv7JL5yd+Pyxm0r/6aZTk=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=fwn1wCk+blXQZy9PEm42l1AKToK+jX5t1kOtaydlKaauiABZG0Yy4UkZ6659hx3NM Jy5any0CqD7qwAw5lazbsSxb/AeYNmsPWPPOCmaSgzUeTk8+WkJIIWiOK06QwpSjHY 9FnyCnJF5kpUKb5GgeqMVDv/bSZnpa0TQlPk08+Hb57hctgdtxpNF8QacosyIcBDs+ YeQ6wq/Vf5VG6rdwLn+i1+noGy+8yztTYzBLd+GSfiIpag/lb/RbrbZNiW264U18s6 F1bsdrtEmSWEYUxOkOF8ItXyudtoRRD+tAM/fr7k4dei+X0WjAaELUER6uRHrem8s8 QQkCc65lhnBxg== Authentication-Results: mx4-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-6-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.20] ([10.218.195.20:39266] helo=ap4-app1-6-ukb.ops.sfdc.net) by mx4-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__3z3cmqkvutbmr7va@o37ys7izw5zg.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-6-ukb.ops.sfdc.net") id B8/5B-25354-6D6A0DF5; Wed, 09 Dec 2020 10:28:38 +0000 Date: Wed, 9 Dec 2020 10:28:38 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <m0iWG000000000000000000000000000000000000000000000QL2IFO00RWsu7nfQTraPzGD9GOnnfQ@sfdc.net> Subject: [Seller] Priority Seller Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_7852_1833357782.1607509718319" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DilQc X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB 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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Good day to you. I’m Anis, Shopee customer service and I will be providing my assistance to resolve your issues. As per spoken in the phone call just now, kindly provide us with the following details for us to further assist on this issue. Content analysis details: (1.8 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 1.6 HTML_IMAGE_ONLY_12 BODY: HTML: images with 800-1200 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_7852_1833357782.1607509718319 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Good day to you. I=E2=80=99m Anis, Shopee customer service and I will be pr= oviding my assistance to resolve your issues. As per spoken in the phone call just now, kindly provide us with the follow= ing details for us to further assist on this issue. Screenshot of your conversation related to Priority Seller Program in the S= hopee chat you mentioned Hope to hear from you soon. Thank you for using Shopee! Warmest Regards, Anis Amira Shopee Team For more information, you can visit our Help Centre : https://help.shopee.c= om.my/ Need help? Chat with us in-app or call +603 2777 9222 (Mon-Sun, 9am-6pm inc= luding Public Holidays). ref:_00D6F1oO9b._5006F2pUi1s:ref ------=_Part_7852_1833357782.1607509718319 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Good day to you. I’m Anis, Shopee customer service and I will be providing my assistance to resolve your issues.<br /> <br /> As per spoken in the phone call just now, kindly provide us with the following details for us to further assist on this issue. <ol> <li>Screenshot of your conversation related to Priority Seller Program in the Shopee chat you mentioned</li> </ol> Hope to hear from you soon.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Anis Amira<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000xZwED&from=ext"><br><br>ref:_00D6F1oO9b._5006F2pUi1s:ref</body> </html> ------=_Part_7852_1833357782.1607509718319-- new/1607719643.M713292P11666.server2.bf-1.com,S=8278,W=8423 0000640 00000020126 15123230671 0014315 0 ustar 00 Return-Path: <help=support.shopee.com.my__1zwstkqhrusyjsqd@1kyq0n7jl8pp.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id VyhFJNva01+SLQAASFmK/g (envelope-from <help=support.shopee.com.my__1zwstkqhrusyjsqd@1kyq0n7jl8pp.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Sat, 12 Dec 2020 04:47:23 +0800 Return-path: <help=support.shopee.com.my__1zwstkqhrusyjsqd@1kyq0n7jl8pp.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Sat, 12 Dec 2020 04:47:23 +0800 Received: from smtp07-ukb-sp1.mta.salesforce.com ([101.53.164.230]:38800) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__1zwstkqhrusyjsqd@1kyq0n7jl8pp.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1knpJu-0002u9-Bs for peo@bf1.my; Sat, 12 Dec 2020 04:47:23 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1607719595; bh=L8sCPL7uZN8SFOuox80XNHiyE4cRjbCvTalN6ZlS+Kg=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=OcJhAgdVawB0dR3nrSouGscfplUykrGIrhQVjoc/G0z0tWEMeklEroKpVv1oJVFW1 YmdZOqIWDTJMcqC9hBCfWjReHZ9ti1YyVzDo3GtX/h35HedPmKSR16MGOudgOvv3wp Sa8FHnx4d/Z3fjUnTev5qzZzDc7HCmSwYpv2MAjtpaRE3oommrnobc8fik+/bOeudd bXnvgfBKi4wiejMsbG9Tt5izeoHaa3c6wiArzV1xiVsv3IkTOcEKgKiT6oXLGHubUZ E72LJvYUTPqi2Jw0aU9VYksAopB0d3JhExmyWfVmtq0Nu8B1i9jj9RnfD4bwWkK75J RbUla86yCh0Jw== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-13-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.26] ([10.218.195.26:32790] helo=ap4-app2-13-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__1zwstkqhrusyjsqd@1kyq0n7jl8pp.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-13-ukb.ops.sfdc.net") id 16/E7-05052-BAAD3DF5; Fri, 11 Dec 2020 20:46:35 +0000 Date: Fri, 11 Dec 2020 20:46:35 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <rnUxE000000000000000000000000000000000000000000000QL6ZO000-frhAmaeTpC_dg9rUPHDoQ@sfdc.net> Subject: [Shopee] [Case ID 115302354] [Gentle Reminder] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_1085_80211657.1607719595312" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DilQc X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F0000009uow X-SFDC-Interface: internal X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Content analysis details: (0.9 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.7 HTML_IMAGE_ONLY_28 BODY: HTML: images with 2400-2800 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_1085_80211657.1607719595312 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Thanks! ref:_00D6F1oO9b._5006F2pUi1s:ref ------=_Part_1085_80211657.1607719595312 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://shopeecs.my.salesforce.com/servlet/servlet.Im= ageServer?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr = valign=3D"top" style=3D" display:none;"><td style=3D" background-color:#F= FFFFF; bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"to= p" ><td styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFF= F; bEditID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:a= rial;"><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5= " height=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" s= tyle=3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:mai= n; font-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><div = style=3D"color: rgb(0, 0, 0);"><span style=3D"font-family: Arial; white-spa= ce: pre-wrap; background-color: rgb(255, 255, 255);">Hi bestform,=20 We're just wondering if you've had the chance to review the latest update f= rom the Customer Service Representative assigned to your support request?= =20 If you'd like to provide an update, or require more time work through our l= atest comment, simply reply to this email and we're happy to assist further= .=20 Thanks!</span></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0);"><f= ont face=3D"arial"><br></font></div><div style=3D"font-size: 12pt; color: r= gb(0, 0, 0);"><font face=3D"arial"><br></font></div><div style=3D"font-size= : 12pt;"><font face=3D"arial" style=3D"" color=3D"#ffffff"><br></font></div= ><div style=3D"font-size: 12pt;"><span style=3D"font-size: x-small; backgro= und-color: rgb(255, 255, 255);"><font color=3D"#ffffff">ref:_00D6F1oO9b._50= 06F2pUi1s:ref</font></span></div></td></tr></table></td></tr><tr valign=3D"= top" ><td style=3D" background-color:#FFFFFF; bEditID:r4st1; bLabel:accent= 2; height:5;"></td></tr><tr valign=3D"top" ><td style=3D" background-color= :#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align:top; height:100; tex= t-align:left;"></td></tr><tr valign=3D"top" ><td style=3D" background-colo= r:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"></td></tr></table></ce= nter></body></html> ------=_Part_1085_80211657.1607719595312-- new/1608048285.M173690P8245.server2.bf-1.com,S=8282,W=8427 0000640 00000020132 15123230671 0014230 0 ustar 00 Return-Path: <help=support.shopee.com.my__3eyfuw3xav26mag9@z2dpvattrsze.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 4d6lAZze2F81IAAASFmK/g (envelope-from <help=support.shopee.com.my__3eyfuw3xav26mag9@z2dpvattrsze.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 16 Dec 2020 00:04:44 +0800 Return-path: <help=support.shopee.com.my__3eyfuw3xav26mag9@z2dpvattrsze.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 16 Dec 2020 00:04:45 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:60429) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__3eyfuw3xav26mag9@z2dpvattrsze.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kpCob-000227-L1 for peo@bf1.my; Wed, 16 Dec 2020 00:04:43 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1608048234; bh=XK2GJw+i9folqFQjusQHwB9UznEQzIP8ceU5k8Mrx/I=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=FvhLrPiv3bwUxm2xH/wsL384KPqAGwpaCExPKaAMQo7LAWrcYDJkUZMjN22EZISO4 f0IfZDgzE4uJW7MtbpcNreTOAz48TeUVsC3mTjOSN5eYkt0hnW6QKXRwq0h0gDFL+M mO5GTJySx6qRBBzYfaGNjxl9gvBO9+ctwS2i5km0GSIMLinc/nEM+/9Xe79s0H3A0D wdbR5GuSaCVhoMoDIMpYz4A0q9n6LjwmzIUJKz2Xvpu56b+BFxpGX/MNbV1nwlJ3dZ qwYzClsC4RQ4GJn2czAYDGMuBRElW4O3pLy740dDb/56IValKOQD7V0ZUICb91DVDv izaGpAQxdJY1w== Authentication-Results: mx2-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-12-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.34] ([10.218.195.34:34995] helo=ap4-app1-12-ukb.ops.sfdc.net) by mx2-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__3eyfuw3xav26mag9@z2dpvattrsze.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-12-ukb.ops.sfdc.net") id 81/B6-05153-A6ED8DF5; Tue, 15 Dec 2020 16:03:54 +0000 Date: Tue, 15 Dec 2020 16:03:54 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <YuIJS000000000000000000000000000000000000000000000QLE08B00ktS_1kVGSWGzIRzf73DUxQ@sfdc.net> Subject: [Shopee] [Case ID 115302354] [Gentle Reminder] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_908_1607057596.1608048234914" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DiYJQ X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F0000009uow X-SFDC-Interface: internal X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Content analysis details: (0.9 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.7 HTML_IMAGE_ONLY_28 BODY: HTML: images with 2400-2800 bytes of words 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_908_1607057596.1608048234914 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Thanks! ref:_00D6F1oO9b._5006F2pUi1s:ref ------=_Part_908_1607057596.1608048234914 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://shopeecs.my.salesforce.com/servlet/servlet.Im= ageServer?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr = valign=3D"top" style=3D" display:none;"><td style=3D" background-color:#F= FFFFF; bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"to= p" ><td styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFF= F; bEditID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:a= rial;"><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5= " height=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" s= tyle=3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:mai= n; font-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><div = style=3D"color: rgb(0, 0, 0);"><span style=3D"font-family: Arial; white-spa= ce: pre-wrap; background-color: rgb(255, 255, 255);">Hi bestform,=20 We're just wondering if you've had the chance to review the latest update f= rom the Customer Service Representative assigned to your support request?= =20 If you'd like to provide an update, or require more time work through our l= atest comment, simply reply to this email and we're happy to assist further= .=20 Thanks!</span></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0);"><f= ont face=3D"arial"><br></font></div><div style=3D"font-size: 12pt; color: r= gb(0, 0, 0);"><font face=3D"arial"><br></font></div><div style=3D"font-size= : 12pt;"><font face=3D"arial" style=3D"" color=3D"#ffffff"><br></font></div= ><div style=3D"font-size: 12pt;"><span style=3D"font-size: x-small; backgro= und-color: rgb(255, 255, 255);"><font color=3D"#ffffff">ref:_00D6F1oO9b._50= 06F2pUi1s:ref</font></span></div></td></tr></table></td></tr><tr valign=3D"= top" ><td style=3D" background-color:#FFFFFF; bEditID:r4st1; bLabel:accent= 2; height:5;"></td></tr><tr valign=3D"top" ><td style=3D" background-color= :#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align:top; height:100; tex= t-align:left;"></td></tr><tr valign=3D"top" ><td style=3D" background-colo= r:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"></td></tr></table></ce= nter></body></html> ------=_Part_908_1607057596.1608048234914-- new/1608135757.M338198P2094.server2.bf-1.com,S=12800,W=13036 0000640 00000031000 15123230671 0014346 0 ustar 00 Return-Path: <noreply=support.shopee.com__0-7gkdz3kguifxqo@f0xp11cf0rqlmd.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id XoUyB0002l8uCAAASFmK/g (envelope-from <noreply=support.shopee.com__0-7gkdz3kguifxqo@f0xp11cf0rqlmd.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Thu, 17 Dec 2020 00:22:37 +0800 Return-path: <noreply=support.shopee.com__0-7gkdz3kguifxqo@f0xp11cf0rqlmd.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 17 Dec 2020 00:22:37 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:5850) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <noreply=support.shopee.com__0-7gkdz3kguifxqo@f0xp11cf0rqlmd.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kpZZS-0008VQ-Br for peo@bf1.my; Thu, 17 Dec 2020 00:22:36 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=supportcssalesforce; t=1608135708; bh=KeMa6C5GMRanl7r+7eRikQw8yknhP12TjUYvPZU2AjU=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=ZKoYHMG7yxUZSItRIqmc/V7cPYlWOwzLu0731tKM1unh+gTrLX0zTUxGoiaw9Hm7S QMdfhsBbAh3KpTkvGH0B+EL7a6KqXUWwf+sNCoP2XB/I9SI7jri0tav91W7/+miGaA BKdBeLngB7LoWVkYPdNqwj9HOVr9Y17ClYoR42Y0RiKwQdA2qrbEiR96apvA/Nr4r+ ND+7SavsmlpKYmfCr22wz9Uk9joYV1SdMTj9crs22nSoY8DMVOfNXVD96EJS3ZmgHo Aro/bmtlCU8dZPvqVYTpNm4WJSg5sal4MxPTk7uvamVxufuR+A6nQL6P29qCoORgxe Qp2ORNuANva+A== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-23-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.85] ([10.218.195.85:58102] helo=ap4-app1-23-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__0-7gkdz3kguifxqo@f0xp11cf0rqlmd.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-23-ukb.ops.sfdc.net") id 30/4B-05052-C143ADF5; Wed, 16 Dec 2020 16:21:48 +0000 Date: Wed, 16 Dec 2020 16:21:48 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <q_vUz000000000000000000000000000000000000000000000QLFXBK00k0fYGk_ITJCmF4w133cQQw@sfdc.net> Subject: [Shopee MY] [Case Number 115302354] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_12457_270480527.1608135708595" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_12457_270480527.1608135708595 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_12457_270480527.1608135708595 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Rms4SAC&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Rms4SAC&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Rms4SAC&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Rms4SAC&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Rms4SAC&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Rms4SAC&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>12/09/2020 18:28 PM<br/><br/><html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Good day to you. I’m Anis, Shopee customer service and I will be providing my assistance to resolve your issues.<br /> <br /> As per spoken in the phone call just now, kindly provide us with the following details for us to further assist on this issue. <ol> <li>Screenshot of your conversation related to Priority Seller Program in the Shopee chat you mentioned</li> </ol> Hope to hear from you soon.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Anis Amira<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000xZwED&from=int"><br><br>ref:_00D6F1oO9b._5006F2pUi1s:ref</body> </html></td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_12457_270480527.1608135708595-- new/1608540478.M868656P27174.server2.bf-1.com,S=19072,W=19376 0000640 00000045200 15123230671 0014477 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-5o7va1twvapxr1@exdl0ueq85q7em.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id PcgzKT5h4F8magAASFmK/g (envelope-from <help=support.shopee.com.my__0-5o7va1twvapxr1@exdl0ueq85q7em.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Mon, 21 Dec 2020 16:47:58 +0800 Return-path: <help=support.shopee.com.my__0-5o7va1twvapxr1@exdl0ueq85q7em.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Mon, 21 Dec 2020 16:47:58 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:62290) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-5o7va1twvapxr1@exdl0ueq85q7em.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1krGrA-0006aJ-ID for peo@bf1.my; Mon, 21 Dec 2020 16:47:58 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1608540427; bh=/MO35lIspagPFvZiw/qEKSwaCxusXa6wriUj/tSzhSI=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=F/bBjdWw/Xr16kIAWbDaFp6l6wxX0GwbyUm78uVLsYqKxlyJ4VGZaK4Y2YgkuB9sl W6shRXnotz0Vn8oDcZqLgP8IPeHR++bDC5h1JwDk9sF1rdyaQOARnd5d0J8QeLCCY7 Y10xFI8+LMlQAWbSnmznDcc1riPb7YjtltRr5LVFDzVtznGXLrUWLwsHxINRCt4Vw9 tJBUH1wydB9CgK8YPBr8DuIwDV/hKRbKQc/tCYyk2xTqU7BjvOd7owHdYUlLHUu+fs llbCzfuwnrq9fmYp4sTFI+Qjm43ejlDy75XfnKlUlKv0DIgJtM3vXQCUwZd/tIsR3l tufc54zimMgdg== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-6-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.20] ([10.218.195.20:35494] helo=ap4-app1-6-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-5o7va1twvapxr1@exdl0ueq85q7em.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-6-ukb.ops.sfdc.net") id 7C/4B-05052-B0160EF5; Mon, 21 Dec 2020 08:47:07 +0000 Date: Mon, 21 Dec 2020 08:47:07 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <LYl3t000000000000000000000000000000000000000000000QLOLQI00x2cA3auCTlKv3ZdklMlYaA@sfdc.net> Subject: [Request Received] Seller | Product Content & Legal MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_21025_1550490412.1608540427674" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000RgeZ X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_21025_1550490412.1608540427674 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #119558312. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2q7Ff5:ref ------=_Part_21025_1550490412.1608540427674 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bestform<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span>= </font></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family= : arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"= Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margi= n-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-= east-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1= " style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norma= l; font-variant-east-asian: normal; font-stretch: normal; line-height: norm= al;"><font face=3D"Arial, sans-serif">This is an automated reply to inform = you that we've received your email and it will be reviewed by our Customer = Service Representative. Kindly allow 3 to 5 days for us to revert back to y= ou as we are experiencing high volume of incoming emails.</font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1"= style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal= ; font-variant-east-asian: normal; font-stretch: normal; line-height: norma= l;"><font face=3D"Arial, sans-serif">Please take note that your Case ID is = #119558312. This Case ID functions as a reference number to the inquiry/fee= dback and you may use it as reference if you would like to contact us.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">If you have any further q= uestions, you may go to our Help Centre at http://help.shopee.com.my</font>= </p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-vari= ant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal;= line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracki= ng, you may proceed to the links below based on the logistic partners:</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: h= ttps://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-acce= ss/?track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">J&T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</= font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font= -variant-numeric: normal; font-variant-east-asian: normal; font-stretch: no= rmal; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://e= commerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">- For order specific concerns, don't forget to include the= 15 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2= =80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction= and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can = copy the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; ma= rgin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: norm= al; font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-s= erif">To check on order ID for Digital Products, please login via your Shop= ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact= ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you c= an reach us through the following Shopee Customer Service channels:</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee Ap= p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - = 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke-= color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></fon= t></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; fon= t-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: no= rmal; font-variant-east-asian: normal; font-stretch: normal; line-height: n= ormal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-= serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, = 0); font-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0p= x; font-variant-numeric: normal; font-variant-east-asian: normal; font-stre= tch: normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"= ><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1"= style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal; -webkit-text-s= troke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" siz= e=3D"1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2q7Ff5:ref</font></p><div s= tyle=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font fa= ce=3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td= ></tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:= r4st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align= :top; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td styl= e=3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"><= /td></tr></table></center></body></html> ------=_Part_21025_1550490412.1608540427674-- new/1608540895.M153407P32454.server2.bf-1.com,S=7233,W=7360 0000640 00000016101 15123230671 0014274 0 ustar 00 Return-Path: <help=support.shopee.com.my__41ari8k5t1xn80kj@dgbe7qehe5r7.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id Odk9B99i4F/GfgAASFmK/g (envelope-from <help=support.shopee.com.my__41ari8k5t1xn80kj@dgbe7qehe5r7.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Mon, 21 Dec 2020 16:54:55 +0800 Return-path: <help=support.shopee.com.my__41ari8k5t1xn80kj@dgbe7qehe5r7.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Mon, 21 Dec 2020 16:54:55 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:29022) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__41ari8k5t1xn80kj@dgbe7qehe5r7.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1krGxw-0008Ld-Vj for peo@bf1.my; Mon, 21 Dec 2020 16:54:54 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1608540848; bh=/a7SjYeCvm5Bty/0tfHLGupGn9D+B23Ex3EdZKAnCTY=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=T+6lSIbU2tw45/tf+jetjPYL2WG0KlYJcqo6czbUtVy1skuSyw7zTbgDaAaFbnYJn iBRBoOShujxBvmJeQxwz14LsAjwfoVImb4SzAkCe+43TQArRau13i0hEQHiRPSWbFa pP0qleqJhzkyC6gCDCSgGUwrwXZ7TqG4pLTy7hnpg5kfDj92vkKYcPXJD6YDEZ1LVA IuJB7lnO9xmMUvIfGGLv6OtdTdG5+n0fJy/lIeQ2yIvXl8bcWipE8DDb5jlmR0WveS 8D5Go9kwuxccEObhEHqUhGzuLKLGCdEkDLzZi3DltPcs5ZCbzAUp+xZA9N6HITCg+r lXpdJ8Sf4yU7g== Authentication-Results: mx3-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-22-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.88] ([10.218.195.88:49522] helo=ap4-app2-22-ukb.ops.sfdc.net) by mx3-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__41ari8k5t1xn80kj@dgbe7qehe5r7.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-22-ukb.ops.sfdc.net") id 67/BA-05072-0B260EF5; Mon, 21 Dec 2020 08:54:08 +0000 Date: Mon, 21 Dec 2020 08:54:08 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <ggvbq000000000000000000000000000000000000000000000QLOM2700cWxpd_eTRqe_tI89i8-l4g@sfdc.net> Subject: [Seller] Listing Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_24486_1369879818.1608540848838" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000D5Mh0 X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002q7Ff5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.2 X-Spam-Score: 12 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee! My name is Kyle, and I will be assisting you. I understand that you would like to report about as seller who is selling your products without your permission. I am ver [...] Content analysis details: (1.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: forms.gle] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 1.0 HTML_IMAGE_ONLY_16 BODY: HTML: images with 1200-1600 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_24486_1369879818.1608540848838 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, Thank you for contacting Shopee! My name is Kyle, and I will be assisting you. I understand that you would like to report about as seller who is selling your products without your permission. I am very sorry to hear about what happened. As per our assigned team and they have confirmed that for Unauthorized Copied Listing, kindly fill in this form https://forms.gle/ZPwAKWp1PCkZcsVc9 and our team will take the necessary action upon investigating. If there's anything else that I can do to extend my assistance, please don't hesitate to let me know right away. Stay safe and have a great day! Best Regards, Kyle Shopee Malaysia For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +63 907 963 8022 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2q7Ff5:ref ------=_Part_24486_1369879818.1608540848838 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Thank you for contacting Shopee! My name is Kyle, and I will be assisting you. I understand that you would like to report about as seller who is selling your products without your permission. I am very sorry to hear about what happened.<br /> <br /> As per our assigned team and they have confirmed that for Unauthorized Copied Listing, kindly fill in this form <a href="https://forms.gle/ZPwAKWp1PCkZcsVc9" rel="nofollow" target="_blank">https://forms.gle/ZPwAKWp1PCkZcsVc9</a> and our team will take the necessary action upon investigating.<br /> <br /> If there's anything else that I can do to extend my assistance, please don't hesitate to let me know right away.<br /> <br /> Stay safe and have a great day!<br /> Best Regards,<br /> Kyle<br /> Shopee Malaysia<br /> <br /> For more information, you can visit our Help Centre : <a href="https://help.shopee.com.my/" rel="nofollow" target="_blank">https://help.shopee.com.my/</a><br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +63 907 963 8022 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000y3o8Y&from=ext"><br><br>ref:_00D6F1oO9b._5006F2q7Ff5:ref</body> </html> ------=_Part_24486_1369879818.1608540848838-- new/1608685006.M95701P4973.server2.bf-1.com,S=19066,W=19370 0000640 00000045172 15123230671 0014322 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-3hw81u7oupsdy1@xjtgejgatulfex.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id wtjWOs2V4l9tEwAASFmK/g (envelope-from <help=support.shopee.com.my__0-3hw81u7oupsdy1@xjtgejgatulfex.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 23 Dec 2020 08:56:45 +0800 Return-path: <help=support.shopee.com.my__0-3hw81u7oupsdy1@xjtgejgatulfex.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 23 Dec 2020 08:56:46 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:44501) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-3hw81u7oupsdy1@xjtgejgatulfex.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1krsSK-0001Bg-Fz for peo@bf1.my; Wed, 23 Dec 2020 08:56:45 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1608684961; bh=p1/9xLGNPHia59ep3dGeCWmEShwWaVoaS781XygNpvE=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=qZB5oC9d7Mwp5QIcy8SaYo8Cpn8mMeni50A78T5Ah7pVr2EXLjFE6iqkR14WGIeQA kwPrFpdPxWYFUVI+ldt/oNh2iejSt/sFXq4tWVdAsoQBnOuCJo9mm0kFKbEUhn3J+H Irlva1nMwHc2PTcAvL33R90UGqz1quEYRxC7MhZL/LlFAzsHTAFPwgZAnoZdXU3Yiw NSuFV95YQCodd/wDtBbdy6cAG5NnxasXT5yO2g8f9IpNl96nEi+M4HV+Is79GBriK3 6KXOlbhmmUMcDrL2IL60icu34C+5aRfykGzIOqgWP4BB39WljhqhRmvHRGpAuDNPqE Km34sxPe2s5ew== Authentication-Results: mx3-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-4-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.12] ([10.218.195.12:60347] helo=ap4-app2-4-ukb.ops.sfdc.net) by mx3-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-3hw81u7oupsdy1@xjtgejgatulfex.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-4-ukb.ops.sfdc.net") id 47/B5-05072-1A592EF5; Wed, 23 Dec 2020 00:56:01 +0000 Date: Wed, 23 Dec 2020 00:56:01 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <wglTo000000000000000000000000000000000000000000000QLRP9C00H_ooV5o-SomFMllHEpN57A@sfdc.net> Subject: [Request Received] Seller | General Enquiries MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_38173_2082971405.1608684961505" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000RgeZ X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_38173_2082971405.1608684961505 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #120097182. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2qMEUI:ref ------=_Part_38173_2082971405.1608684961505 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bestform<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span>= </font></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family= : arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"= Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margi= n-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-= east-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1= " style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norma= l; font-variant-east-asian: normal; font-stretch: normal; line-height: norm= al;"><font face=3D"Arial, sans-serif">This is an automated reply to inform = you that we've received your email and it will be reviewed by our Customer = Service Representative. Kindly allow 3 to 5 days for us to revert back to y= ou as we are experiencing high volume of incoming emails.</font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1"= style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal= ; font-variant-east-asian: normal; font-stretch: normal; line-height: norma= l;"><font face=3D"Arial, sans-serif">Please take note that your Case ID is = #120097182. This Case ID functions as a reference number to the inquiry/fee= dback and you may use it as reference if you would like to contact us.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">If you have any further q= uestions, you may go to our Help Centre at http://help.shopee.com.my</font>= </p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-vari= ant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal;= line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracki= ng, you may proceed to the links below based on the logistic partners:</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: h= ttps://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-acce= ss/?track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">J&T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</= font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font= -variant-numeric: normal; font-variant-east-asian: normal; font-stretch: no= rmal; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://e= commerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">- For order specific concerns, don't forget to include the= 15 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2= =80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction= and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can = copy the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; ma= rgin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: norm= al; font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-s= erif">To check on order ID for Digital Products, please login via your Shop= ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact= ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you c= an reach us through the following Shopee Customer Service channels:</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee Ap= p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - = 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke-= color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></fon= t></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; fon= t-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: no= rmal; font-variant-east-asian: normal; font-stretch: normal; line-height: n= ormal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-= serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, = 0); font-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0p= x; font-variant-numeric: normal; font-variant-east-asian: normal; font-stre= tch: normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"= ><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1"= style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal; -webkit-text-s= troke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" siz= e=3D"1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2qMEUI:ref</font></p><div s= tyle=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font fa= ce=3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td= ></tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:= r4st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align= :top; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td styl= e=3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"><= /td></tr></table></center></body></html> ------=_Part_38173_2082971405.1608684961505-- new/1608810079.M319214P16130.server2.bf-1.com,S=8295,W=8440 0000640 00000020147 15123230671 0014275 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-1b73sgqbun9hlg@nlc4h5qggfk4o4.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id nSamC19+5F8CPwAASFmK/g (envelope-from <help=support.shopee.com.my__0-1b73sgqbun9hlg@nlc4h5qggfk4o4.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Thu, 24 Dec 2020 19:41:19 +0800 Return-path: <help=support.shopee.com.my__0-1b73sgqbun9hlg@nlc4h5qggfk4o4.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 24 Dec 2020 19:41:19 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:56316) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-1b73sgqbun9hlg@nlc4h5qggfk4o4.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ksOzZ-0003y6-DB for peo@bf1.my; 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Thu, 24 Dec 2020 11:40:28 +0000 Date: Thu, 24 Dec 2020 11:40:28 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <dISP4000000000000000000000000000000000000000000000QLUBZQ00JZW6wq7XQAi5qsnjYS5UpQ@sfdc.net> Subject: [Shopee] [Case ID 119558312] [Gentle Reminder] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_7702_2045874702.1608810028812" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000D5Mh0 X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F0000009uow X-SFDC-Interface: internal X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Content analysis details: (0.9 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 HTML_IMAGE_ONLY_28 BODY: HTML: images with 2400-2800 bytes of words -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_7702_2045874702.1608810028812 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Thanks! ref:_00D6F1oO9b._5006F2q7Ff5:ref ------=_Part_7702_2045874702.1608810028812 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://shopeecs.my.salesforce.com/servlet/servlet.Im= ageServer?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr = valign=3D"top" style=3D" display:none;"><td style=3D" background-color:#F= FFFFF; bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"to= p" ><td styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFF= F; bEditID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:a= rial;"><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5= " height=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" s= tyle=3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:mai= n; font-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><div = style=3D"color: rgb(0, 0, 0);"><span style=3D"font-family: Arial; white-spa= ce: pre-wrap; background-color: rgb(255, 255, 255);">Hi bestform,=20 We're just wondering if you've had the chance to review the latest update f= rom the Customer Service Representative assigned to your support request?= =20 If you'd like to provide an update, or require more time work through our l= atest comment, simply reply to this email and we're happy to assist further= .=20 Thanks!</span></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0);"><f= ont face=3D"arial"><br></font></div><div style=3D"font-size: 12pt; color: r= gb(0, 0, 0);"><font face=3D"arial"><br></font></div><div style=3D"font-size= : 12pt;"><font face=3D"arial" style=3D"" color=3D"#ffffff"><br></font></div= ><div style=3D"font-size: 12pt;"><span style=3D"font-size: x-small; backgro= und-color: rgb(255, 255, 255);"><font color=3D"#ffffff">ref:_00D6F1oO9b._50= 06F2q7Ff5:ref</font></span></div></td></tr></table></td></tr><tr valign=3D"= top" ><td style=3D" background-color:#FFFFFF; bEditID:r4st1; bLabel:accent= 2; height:5;"></td></tr><tr valign=3D"top" ><td style=3D" background-color= :#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align:top; height:100; tex= t-align:left;"></td></tr><tr valign=3D"top" ><td style=3D" background-colo= r:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"></td></tr></table></ce= nter></body></html> ------=_Part_7702_2045874702.1608810028812-- new/1608902870.M12894P5957.server2.bf-1.com,S=19067,W=19371 0000640 00000045173 15123230671 0014333 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-2tp0k006yajbs7@doqhlwe9k24vdh.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id jH/dNtXo5V9FFwAASFmK/g (envelope-from <help=support.shopee.com.my__0-2tp0k006yajbs7@doqhlwe9k24vdh.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 25 Dec 2020 21:27:49 +0800 Return-path: <help=support.shopee.com.my__0-2tp0k006yajbs7@doqhlwe9k24vdh.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 25 Dec 2020 21:27:49 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:33326) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-2tp0k006yajbs7@doqhlwe9k24vdh.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ksn8G-00018C-Gn for peo@bf1.my; Fri, 25 Dec 2020 21:27:49 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1608902823; bh=hlhK0kCfFyr7Kl1D/P1dkHg1CztHzSthKvfLDru+w5Y=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=fGOVaoLPn6E4I+4npNhy4D7i2gpg4l3xEgoCSC7CYMDs6JwTD/EwPpqIZ2U5MlxUk HDis5P7xRahqcUSX6Sc8F+xIq/+72e79lTaSFL1Blos36aTWxzjwpDtssLGuvOhxkp lb+E+BNF0ap71D7YUZbxtjZT9Tcuc6QdwPGArSKNm4UmD+1MYGpVBsN2AkJr4ai6lI 8AULV05o74J4m/Sw/tmMf6ObU6jj5udb0RYutxBws2+WliOcmsRS8r5K7aPU5SGW14 S0jgE7caKylLZjGN4UiA9upI5HAAlM3WDBuj20cmMKXhsr6YLGgwQgU3wlWxxRS89Y B6fuBx3MA8+2g== Authentication-Results: mx4-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-8-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.53] ([10.218.195.53:49262] helo=ap4-app2-8-ukb.ops.sfdc.net) by mx4-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-2tp0k006yajbs7@doqhlwe9k24vdh.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-8-ukb.ops.sfdc.net") id A5/E3-25354-7A8E5EF5; Fri, 25 Dec 2020 13:27:03 +0000 Date: Fri, 25 Dec 2020 13:27:03 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <5A89U000000000000000000000000000000000000000000000QLWDD200Cjk_A0hpRzewCMAto3Airg@sfdc.net> Subject: [Request Received] Seller | Shipping & Delivery MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_15908_1950324449.1608902823229" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000RgeZ X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: jtexpress.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_15908_1950324449.1608902823229 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #120869496. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2qcDuR:ref ------=_Part_15908_1950324449.1608902823229 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bestform<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span>= </font></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family= : arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"= Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margi= n-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-= east-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1= " style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norma= l; font-variant-east-asian: normal; font-stretch: normal; line-height: norm= al;"><font face=3D"Arial, sans-serif">This is an automated reply to inform = you that we've received your email and it will be reviewed by our Customer = Service Representative. Kindly allow 3 to 5 days for us to revert back to y= ou as we are experiencing high volume of incoming emails.</font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1"= style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal= ; font-variant-east-asian: normal; font-stretch: normal; line-height: norma= l;"><font face=3D"Arial, sans-serif">Please take note that your Case ID is = #120869496. This Case ID functions as a reference number to the inquiry/fee= dback and you may use it as reference if you would like to contact us.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">If you have any further q= uestions, you may go to our Help Centre at http://help.shopee.com.my</font>= </p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-vari= ant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal;= line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracki= ng, you may proceed to the links below based on the logistic partners:</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: h= ttps://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-acce= ss/?track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">J&T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</= font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font= -variant-numeric: normal; font-variant-east-asian: normal; font-stretch: no= rmal; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://e= commerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">- For order specific concerns, don't forget to include the= 15 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2= =80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction= and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can = copy the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; ma= rgin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: norm= al; font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-s= erif">To check on order ID for Digital Products, please login via your Shop= ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact= ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you c= an reach us through the following Shopee Customer Service channels:</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee Ap= p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - = 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke-= color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></fon= t></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; fon= t-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: no= rmal; font-variant-east-asian: normal; font-stretch: normal; line-height: n= ormal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-= serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, = 0); font-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0p= x; font-variant-numeric: normal; font-variant-east-asian: normal; font-stre= tch: normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"= ><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1"= style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal; -webkit-text-s= troke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" siz= e=3D"1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2qcDuR:ref</font></p><div s= tyle=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font fa= ce=3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td= ></tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:= r4st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align= :top; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td styl= e=3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"><= /td></tr></table></center></body></html> ------=_Part_15908_1950324449.1608902823229-- new/1608903853.M427963P16610.server2.bf-1.com,S=8740,W=8888 0000640 00000021044 15123230671 0014326 0 ustar 00 Return-Path: <help=support.shopee.com.my__606iio0yarq4c6bn@cycehwepwm6s.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id tCtqFa3s5V/iQAAASFmK/g (envelope-from <help=support.shopee.com.my__606iio0yarq4c6bn@cycehwepwm6s.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 25 Dec 2020 21:44:13 +0800 Return-path: <help=support.shopee.com.my__606iio0yarq4c6bn@cycehwepwm6s.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 25 Dec 2020 21:44:13 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:43800) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__606iio0yarq4c6bn@cycehwepwm6s.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ksnO8-0004EJ-7O for peo@bf1.my; Fri, 25 Dec 2020 21:44:13 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1608903807; bh=T95CtDSwAOQzQvi/TS5ZIW3V+QpkJKM/XFW1NV8st40=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=qXJLOwb50mTKssmkbD04dZI4hQ/RUdZU4zjjo7SVktSNqHa7d+7O3hHM3+wqAKNRU +fBcPIv66fRxe3aJ737dRapBJMu+7jEoGigUhCyV9xdseDzJDRcaHSuJoowgurJD6P G4c9K5IY6u3ndzn6KT9gZCS3y0+jOFJdvoZ3qqnIug0yBc0gOiBcsVyFabqJBZLCmO j0rx1ke9pweThvJAbaJZmWYfUazI7lAOqZ7SoqOQpwj2eQ4SscitrKRBCHN/Br4OxT 6FL8FXC2+06IE2cXfuD0dTYvbox+0jSWKS5Kg73SOj6AA9Jk9j1nSu9x99IuhpiMNo sjf0Cj809JlNA== Authentication-Results: mx4-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-29-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.119] ([10.218.195.119:43908] helo=ap4-app2-29-ukb.ops.sfdc.net) by mx4-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__606iio0yarq4c6bn@cycehwepwm6s.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-29-ukb.ops.sfdc.net") id C7/29-25354-F7CE5EF5; Fri, 25 Dec 2020 13:43:27 +0000 Date: Fri, 25 Dec 2020 13:43:27 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <eIrSg000000000000000000000000000000000000000000000QLWE4E00KG_P8SOBQ7mbp8kl0VMUuw@sfdc.net> Subject: [Seller] Logistics Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_16037_1643899490.1608903807867" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DicoN X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002qcDuR X-SFDC-Interface: internal X-Spam-Status: No, score=1.4 X-Spam-Score: 14 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, A very good day to you, hope you are having an amazing day today. Thank you for contacting Shopee. My name is Anis and I will be assisting you with your inquiry related to your order status. Content analysis details: (1.4 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 1.3 HTML_IMAGE_ONLY_24 BODY: HTML: images with 2000-2400 bytes of words -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_16037_1643899490.1608903807867 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, A very good day to you, hope you are having an amazing day today. Thank you for contacting Shopee. My name is Anis and I will be assisting you with your inquiry related to your order status. First and foremost, I understand that this wasn't the experience you expected on Shopee, and please accept my sincerest apology for the unpleasant experience that you are currently facing. Not to worry as I will walk you through this together. In regards to your inquiry, we understand that the buyer is not happy with the courier service. While we also understand that negative ratings can be aggravating to sellers trying to achieve a high shop rating. In this case, we strongly encourage sellers to contact buyers directly to better understand the reason for the negative rating as this is not your fault. Buyers may choose to change their rating after your follow-up actions. Hence, from the bottom of my heart, I deeply wanted to apologize for the hassle you had been through.:( We thank you in advance for your kind understanding and patience in this matter. We hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. We would appreciate if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality Take care :) Thank you for using Shopee! Warmest Regards, Anis Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2qcDuR:ref ------=_Part_16037_1643899490.1608903807867 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> A very good day to you, hope you are having an amazing day today.<br /> <br /> Thank you for contacting Shopee. My name is Anis and I will be assisting you with your inquiry related to your order status.<br /> <br /> First and foremost, I understand that this wasn't the experience you expected on Shopee, and please accept my sincerest apology for the unpleasant experience that you are currently facing. Not to worry as I will walk you through this together.<br /> <br /> In regards to your inquiry, we understand that the buyer is not happy with the courier service. While we also understand that negative ratings can be aggravating to sellers trying to achieve a high shop rating. In this case, we strongly encourage sellers to contact buyers directly to better understand the reason for the negative rating as this is not your fault. Buyers may choose to change their rating after your follow-up actions.<br /> <br /> Hence, from the bottom of my heart, I deeply wanted to apologize for the hassle you had been through.:(<br /> <br /> We thank you in advance for your kind understanding and patience in this matter.<br /> <br /> We hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. We would appreciate if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality<br /> <br /> Take care :)<br /> <br /> Thank you for using Shopee!<br /> <br /> Warmest Regards,<br /> Anis<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000xpSuG&from=ext"><br><br>ref:_00D6F1oO9b._5006F2qcDuR:ref</body> </html> ------=_Part_16037_1643899490.1608903807867-- new/1608908583.M329707P10430.server2.bf-1.com,S=13829,W=14074 0000640 00000033005 15123230671 0014446 0 ustar 00 Return-Path: <noreply=support.shopee.com__1l2nr9p9har5nxvi@k5jcc71i0elm.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id sHbEBif/5V++KAAASFmK/g (envelope-from <noreply=support.shopee.com__1l2nr9p9har5nxvi@k5jcc71i0elm.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 25 Dec 2020 23:03:03 +0800 Return-path: <noreply=support.shopee.com__1l2nr9p9har5nxvi@k5jcc71i0elm.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 25 Dec 2020 23:03:03 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:44795) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <noreply=support.shopee.com__1l2nr9p9har5nxvi@k5jcc71i0elm.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ksocP-0002GL-D3 for peo@bf1.my; Fri, 25 Dec 2020 23:03:03 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=supportcssalesforce; t=1608908536; bh=PBEe9w5UvyWikBsHJzp6mIX5WGTrDJUIp+P/4YvJl5Y=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=gzPLh7Ya9noBwzvzQMnTRkGm9yu6m8x5/0L3CfVQJVWC0nKIz95CX0UjN8xJ+oamM KF2NV4++Nit/0QRqWFd+5TRzbOXvZ7Un4StdHTUnCgJevcQM78PcKPKV7220LZ+RaO 3OLOeg93PDekL4zKi6RzdAufyYbMJKFsFFK4UrMVy71PtsPDDLvUWgWBBcaYwAgoU3 Va2Sm6zw1NKmJyhKQXu1Ni7LPzQTMyPQcsgJY25fI+kprMwaXXuAChdz+ojVfFbaj2 29eCTpJCAa0lCfDCRacpmzOjM4bO6VOYdGdFLsYeeAVw1FiRy3u2VeoXBBaMLPlLj5 W5INq6PH3FhIg== Authentication-Results: mx4-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-1-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.74] ([10.218.195.74:48228] helo=ap4-app1-1-ukb.ops.sfdc.net) by mx4-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__1l2nr9p9har5nxvi@k5jcc71i0elm.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-1-ukb.ops.sfdc.net") id 18/30-25354-8FEF5EF5; Fri, 25 Dec 2020 15:02:16 +0000 Date: Fri, 25 Dec 2020 15:02:16 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <0kPed000000000000000000000000000000000000000000000QLWHPC00AxIR3DeSTDW2wfQ8h5M2Dw@sfdc.net> Subject: [Shopee MY] [Case Number 120869496] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_17339_1908337164.1608908536835" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_17339_1908337164.1608908536835 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_17339_1908337164.1608908536835 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>12/25/2020 21:43 PM<br/><br/> <title></title> Hi bestform,<br /> <br /> A very good day to you, hope you are having an amazing day today.<br /> <br /> Thank you for contacting Shopee. My name is Anis and I will be assisting you with your inquiry related to your order status.<br /> <br /> First and foremost, I understand that this wasn't the experience you expected on Shopee, and please accept my sincerest apology for the unpleasant experience that you are currently facing. Not to worry as I will walk you through this together.<br /> <br /> In regards to your inquiry, we understand that the buyer is not happy with the courier service. While we also understand that negative ratings can be aggravating to sellers trying to achieve a high shop rating. In this case, we strongly encourage sellers to contact buyers directly to better understand the reason for the negative rating as this is not your fault. Buyers may choose to change their rating after your follow-up actions.<br /> <br /> Hence, from the bottom of my heart, I deeply wanted to apologize for the hassle you had been through.:(<br /> <br /> We thank you in advance for your kind understanding and patience in this matter.<br /> <br /> We hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. We would appreciate if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality<br /> <br /> Take care :)<br /> <br /> Thank you for using Shopee!<br /> <br /> Warmest Regards,<br /> Anis<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000xpSuG&from=int"><br><br>ref:_00D6F1oO9b._5006F2qcDuR:ref </td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_17339_1908337164.1608908536835-- new/1608913050.M597632P2106.server2.bf-1.com,S=13281,W=13518 0000640 00000031741 15123230671 0014353 0 ustar 00 Return-Path: <noreply=support.shopee.com__2l44uoiello2i0eg@m0neb44s4p2n.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id G+LUGpoQ5l86CAAASFmK/g (envelope-from <noreply=support.shopee.com__2l44uoiello2i0eg@m0neb44s4p2n.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Sat, 26 Dec 2020 00:17:30 +0800 Return-path: <noreply=support.shopee.com__2l44uoiello2i0eg@m0neb44s4p2n.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Sat, 26 Dec 2020 00:17:30 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:16569) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <noreply=support.shopee.com__2l44uoiello2i0eg@m0neb44s4p2n.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kspmQ-0000S2-9t for peo@bf1.my; Sat, 26 Dec 2020 00:17:30 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=supportcssalesforce; t=1608913000; bh=8VPvqNgIh4cRGjK/GcdLmSzDvYHasMkowhtM+WjCJtE=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=KZZj2Odnn7Beq/so6Oe76WogjaTAAbQdG9nLXj+u1fz6Ea5OWFIC0uyR3XJdQx/v2 C4npNTJKyUBwthzg2YwXDjU963VS/Ptvp09DSAp2rJMDO//oiDeRnWORDVsJIP0RpG zs+z7DHd+YEjZ3nUCDM6DFXwX3AT5qQ/WGVs0qjA6VNRttwI3beOhGlKFHQOyWjFvk KfvyZAD2j31JATPTu29roaCvrhmmSYTFEd2QU9XGeyTM4d/2KyI5xzEHZVGYD4sQkR a9z/bNQPltdXebeO+YZhMgXkfcW1OJxAdU4itg7wbw4IvNSYeSdAE/mXG1/8AEfqwb MheGFS3iPb41w== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-19-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.61] ([10.218.195.61:60766] helo=ap4-app1-19-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__2l44uoiello2i0eg@m0neb44s4p2n.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-19-ukb.ops.sfdc.net") id C1/38-05052-86016EF5; Fri, 25 Dec 2020 16:16:40 +0000 Date: Fri, 25 Dec 2020 16:16:40 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <feVBs000000000000000000000000000000000000000000000QLWL3R00y8KeomssRn-x_DgGO2cNtg@sfdc.net> Subject: [Shopee MY] [Case Number 119558312] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_22892_2036114741.1608913000737" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.1 X-Spam-Score: 11 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: forms.gle] 0.1 URIBL_SBL_A Contains URL's A record listed in the Spamhaus SBL blocklist [URIs: forms.gle] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_22892_2036114741.1608913000737 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_22892_2036114741.1608913000737 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Tp8MSAS&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Tp8MSAS&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Tp8MSAS&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Tp8MSAS&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Tp8MSAS&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Tp8MSAS&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>12/21/2020 05:54 AM<br/><br/> <title></title> Hi bestform,<br /> <br /> Thank you for contacting Shopee! My name is Kyle, and I will be assisting you. I understand that you would like to report about as seller who is selling your products without your permission. I am very sorry to hear about what happened.<br /> <br /> As per our assigned team and they have confirmed that for Unauthorized Copied Listing, kindly fill in this form <a href="https://forms.gle/ZPwAKWp1PCkZcsVc9" rel="nofollow" target="_blank">https://forms.gle/ZPwAKWp1PCkZcsVc9</a> and our team will take the necessary action upon investigating.<br /> <br /> If there's anything else that I can do to extend my assistance, please don't hesitate to let me know right away.<br /> <br /> Stay safe and have a great day!<br /> Best Regards,<br /> Kyle<br /> Shopee Malaysia<br /> <br /> For more information, you can visit our Help Centre : <a href="https://help.shopee.com.my/" rel="nofollow" target="_blank">https://help.shopee.com.my/</a><br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +63 907 963 8022 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000y3o8Y&from=int"><br><br>ref:_00D6F1oO9b._5006F2q7Ff5:ref </td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_22892_2036114741.1608913000737-- new/1609143120.M111540P1447.server2.bf-1.com,S=19058,W=19362 0000640 00000045162 15123230671 0014345 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-fwqjflyk8tgux9@chg8du04hwa8l.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id pNyFO0+T6V+nBQAASFmK/g (envelope-from <help=support.shopee.com.my__0-fwqjflyk8tgux9@chg8du04hwa8l.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Mon, 28 Dec 2020 16:11:59 +0800 Return-path: <help=support.shopee.com.my__0-fwqjflyk8tgux9@chg8du04hwa8l.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Mon, 28 Dec 2020 16:12:00 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:43118) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-fwqjflyk8tgux9@chg8du04hwa8l.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ktndG-0000HZ-6k for peo@bf1.my; Mon, 28 Dec 2020 16:11:59 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1609143072; bh=Dqs1VjHWBbMRA0XpUHoASx4ffI6kj0FDpVRxuTAuibA=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=r2ExTlZVafFtViv7QYX1J3ZcB6SmT2DZKq8LMwax3oqvDSfR+ejbvuMRHN35Mj9Mg 9iJ7qILTREuZu8A+ymtsMLqblWDOx1OgfRmUBdakaokHF4OI1F1nZn6MVJPbx2xZGz noaPbL3p3AO/aqUapupWyJpU/fuJqVlLoJdKxzRzbtqnCLBxIYcDFEMA3LlIFbVzWd TbBAMyMt5ELyYNTcrry7zlO50c7o2pwcoGa3i+3qLyvApzkr021uasScCv+ZYS3BNT R8mTxmfb2fTaoI2JbfR319n0U7jQK5KcuO7fYRm3chbetRyddxVGj/guIpfaE4asXp 0Gq0NSeozv5fQ== Authentication-Results: mx4-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-17-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.3] ([10.218.195.3:57756] helo=ap4-app1-17-ukb.ops.sfdc.net) by mx4-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-fwqjflyk8tgux9@chg8du04hwa8l.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-17-ukb.ops.sfdc.net") id 37/E5-25354-02399EF5; Mon, 28 Dec 2020 08:11:12 +0000 Date: Mon, 28 Dec 2020 08:11:12 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <x9Dni000000000000000000000000000000000000000000000QM1IQN00fCq7NEBPSQqq4y_IwWDyGA@sfdc.net> Subject: [Request Received] Seller | Returns & Refunds MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_35448_568649896.1609143072931" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000RgeZ X-SFDC-Interface: internal X-Spam-Status: No, score=0.1 X-Spam-Score: 1 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_35448_568649896.1609143072931 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #121538507. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2qfON2:ref ------=_Part_35448_568649896.1609143072931 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bestform<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span>= </font></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family= : arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"= Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margi= n-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-= east-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1= " style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norma= l; font-variant-east-asian: normal; font-stretch: normal; line-height: norm= al;"><font face=3D"Arial, sans-serif">This is an automated reply to inform = you that we've received your email and it will be reviewed by our Customer = Service Representative. Kindly allow 3 to 5 days for us to revert back to y= ou as we are experiencing high volume of incoming emails.</font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1"= style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal= ; font-variant-east-asian: normal; font-stretch: normal; line-height: norma= l;"><font face=3D"Arial, sans-serif">Please take note that your Case ID is = #121538507. This Case ID functions as a reference number to the inquiry/fee= dback and you may use it as reference if you would like to contact us.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">If you have any further q= uestions, you may go to our Help Centre at http://help.shopee.com.my</font>= </p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-vari= ant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal;= line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracki= ng, you may proceed to the links below based on the logistic partners:</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: h= ttps://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-acce= ss/?track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">J&T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</= font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font= -variant-numeric: normal; font-variant-east-asian: normal; font-stretch: no= rmal; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://e= commerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">- For order specific concerns, don't forget to include the= 15 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2= =80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction= and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can = copy the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; ma= rgin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: norm= al; font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-s= erif">To check on order ID for Digital Products, please login via your Shop= ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact= ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you c= an reach us through the following Shopee Customer Service channels:</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee Ap= p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - = 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke-= color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></fon= t></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; fon= t-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: no= rmal; font-variant-east-asian: normal; font-stretch: normal; line-height: n= ormal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-= serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, = 0); font-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0p= x; font-variant-numeric: normal; font-variant-east-asian: normal; font-stre= tch: normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"= ><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1"= style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal; -webkit-text-s= troke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" siz= e=3D"1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2qfON2:ref</font></p><div s= tyle=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font fa= ce=3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td= ></tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:= r4st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align= :top; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td styl= e=3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"><= /td></tr></table></center></body></html> ------=_Part_35448_568649896.1609143072931-- new/1609144007.M719736P10895.server2.bf-1.com,S=7611,W=7750 0000640 00000016673 15123230671 0014321 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-29f3clsxwgsn72@q28ehumbw05ek6.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id zQGyKseW6V+PKgAASFmK/g (envelope-from <help=support.shopee.com.my__0-29f3clsxwgsn72@q28ehumbw05ek6.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Mon, 28 Dec 2020 16:26:47 +0800 Return-path: <help=support.shopee.com.my__0-29f3clsxwgsn72@q28ehumbw05ek6.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Mon, 28 Dec 2020 16:26:47 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:57292) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-29f3clsxwgsn72@q28ehumbw05ek6.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ktnra-0002l5-KR for peo@bf1.my; Mon, 28 Dec 2020 16:26:47 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1609143963; bh=V6YIYdZjHMzthYX04PHhzjVxgm8oW5BUjeN3j4m/Wcc=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=JP5Kc1IjXFicg+f1rB9QYg1EsT52MsUx7TLvZCofUE61qt/RmPrE51kdG7OI4Myay 08uVK1VMzDPQvoNAkFbJoa8cKYQm4VpGkbRXD38U0rd0vu4X0Pl4xgoEbgo9ZyA6Jx 5bQumUR+KunlXouDC5R9emmKpItmE3S18/YGolH4IlHxIl9wIGy2v12vE7bZcGixvq qGv0soFWYDBh2rWRJRoZKp3l/eZ24CisBvuGhueLydcJZ/M5y5dUZO3/bo2qHMlZQE p6V2fOq9E/G1b7aaRVlrVyRQs6XliOHFJoF8tm67hrX0T4yf9J+dSY8WD7NI9JkLh6 cwuiORmGnKKIw== Authentication-Results: mx2-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-23-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.89] ([10.218.195.89:36488] helo=ap4-app2-23-ukb.ops.sfdc.net) by mx2-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-29f3clsxwgsn72@q28ehumbw05ek6.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-23-ukb.ops.sfdc.net") id C9/26-17138-B9699EF5; Mon, 28 Dec 2020 08:26:03 +0000 Date: Mon, 28 Dec 2020 08:26:03 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <AMezx000000000000000000000000000000000000000000000QM1JFD00ZXvjyM-TQwGzAFgudK4mzQ@sfdc.net> Subject: [Seller] Order status inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_39958_999014325.1609143963115" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DpRwN X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002qfON2 X-SFDC-Interface: internal X-Spam-Status: No, score=1.2 X-Spam-Score: 12 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Greetings from Shopee! Thank you for contacting us. I'm Yusuf and I will be assisting you with your query. Content analysis details: (1.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 1.0 HTML_IMAGE_ONLY_16 BODY: HTML: images with 1200-1600 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_39958_999014325.1609143963115 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, Greetings from Shopee! Thank you for contacting us. I'm Yusuf and I will be assisting you with your query. Pertaining to your query, please be informed that upon checking in our system that the item has been successfully delivered to the buyer within the Estimated Delivery Time(25-12-2020). We understand that you had approved the refund request from buyer to avoid having a bad review on 24-12-2020. However, we regret to inform you that we are unable to proceed with the parcel compensation to your end as it is within the timeframe of the delivery date. We advise you to kindly reach out to the buyer for the refund amount to be reversed back to you. Hope this clarifies. We hope the information provided resolves your inquiry. You may reply to this email should you require further assistance we will be more than happy to assist you. Thank you for choosing Shopee! Warmest Regards, Yusuf Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays) ref:_00D6F1oO9b._5006F2qfON2:ref ------=_Part_39958_999014325.1609143963115 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Greetings from Shopee!<br /> <br /> Thank you for contacting us. I'm Yusuf and I will be assisting you with your query.<br /> <br /> Pertaining to your query, please be informed that upon checking in our system that the item has been successfully delivered to the buyer within the<b> Estimated Delivery Time(25-12-2020)</b>. We understand that you had approved the refund request from buyer to avoid having a bad review on 24-12-2020. However, we regret to inform you that we are unable to proceed with the parcel compensation to your end as it is within the timeframe of the delivery date.<br /> <br /> We advise you to kindly reach out to the buyer for the refund amount to be reversed back to you.<br /> <br /> Hope this clarifies.<br /> <br /> We hope the information provided resolves your inquiry. You may reply to this email should you require further assistance we will be more than happy to assist you.<br /> <br /> Thank you for choosing Shopee!<br /> <br /> Warmest Regards,<br /> Yusuf<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000y2WPo&from=ext"><br><br>ref:_00D6F1oO9b._5006F2qfON2:ref</body> </html> ------=_Part_39958_999014325.1609143963115-- new/1609150188.M953721P27669.server2.bf-1.com,S=13319,W=13560 0000640 00000032007 15123230671 0014454 0 ustar 00 Return-Path: <noreply=support.shopee.com__0-aisoubw0nrt8hm@bvfpuuufkz7fqd.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id tCmpMuyu6V8VbAAASFmK/g (envelope-from <noreply=support.shopee.com__0-aisoubw0nrt8hm@bvfpuuufkz7fqd.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Mon, 28 Dec 2020 18:09:48 +0800 Return-path: <noreply=support.shopee.com__0-aisoubw0nrt8hm@bvfpuuufkz7fqd.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Mon, 28 Dec 2020 18:09:48 +0800 Received: from smtp14-ukb-sp1.mta.salesforce.com ([101.53.164.237]:14633) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <noreply=support.shopee.com__0-aisoubw0nrt8hm@bvfpuuufkz7fqd.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ktpTF-0006tg-0K for peo@bf1.my; Mon, 28 Dec 2020 18:09:48 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=supportcssalesforce; t=1609150140; bh=OORegJoufV6yDVU27lxMN4i416Jwd1tdtvpvdJwGREg=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=AMUiLAjJM9WFwdJ34cniaG8ZhS7ihiau/HZAd+j5NmUX67wiq6jlSyYRthd8FsQBL jE8MANTavxlll5wCvaoe8ZVs/D9EKmh8HYRc5CRzuUzN6f3TqUWkHZ1WkYtXioqT/+ PFTE+vrLW1E2Tk7/qzzKxf1VzdsJpli38zoV/aluWwCMcsJxoObdj6G+q3p5wy0zmr KhSUFf7suF2pkqDkAbjHLYAVZzsrenJ9oUhzfGQkrdFSFH4kvCOxFG/NS3/6Sc/h68 /HXM1WziF3JoRU30veCGLTd6yha2puu6pN5Kyhqws/hnnsyxNB8IE53mdfFcmAZQK1 ryIDyFsSsxUkg== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-18-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.50] ([10.218.195.50:57870] helo=ap4-app2-18-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__0-aisoubw0nrt8hm@bvfpuuufkz7fqd.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-18-ukb.ops.sfdc.net") id A5/3E-05052-CBEA9EF5; Mon, 28 Dec 2020 10:09:00 +0000 Date: Mon, 28 Dec 2020 10:09:00 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <iunYQ000000000000000000000000000000000000000000000QM1O6700jeRAa3n9TainGCil17ZDZQ@sfdc.net> Subject: [Shopee MY] [Case Number 121538507] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_31139_2144658304.1609150140470" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_31139_2144658304.1609150140470 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_31139_2144658304.1609150140470 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>12/28/2020 16:26 PM<br/><br/> <title></title> Hi bestform,<br /> <br /> Greetings from Shopee!<br /> <br /> Thank you for contacting us. I'm Yusuf and I will be assisting you with your query.<br /> <br /> Pertaining to your query, please be informed that upon checking in our system that the item has been successfully delivered to the buyer within the<b> Estimated Delivery Time(25-12-2020)</b>. We understand that you had approved the refund request from buyer to avoid having a bad review on 24-12-2020. However, we regret to inform you that we are unable to proceed with the parcel compensation to your end as it is within the timeframe of the delivery date.<br /> <br /> We advise you to kindly reach out to the buyer for the refund amount to be reversed back to you.<br /> <br /> Hope this clarifies.<br /> <br /> We hope the information provided resolves your inquiry. You may reply to this email should you require further assistance we will be more than happy to assist you.<br /> <br /> Thank you for choosing Shopee!<br /> <br /> Warmest Regards,<br /> Yusuf<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000y2WPo&from=int"><br><br>ref:_00D6F1oO9b._5006F2qfON2:ref </td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_31139_2144658304.1609150140470-- new/1609988026.M298445P7195.server2.bf-1.com,S=6983,W=7119 0000640 00000015507 15123230671 0014265 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-7g755m51whmpd0@m0yigot4argdk1.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id zhEaDrp39l8bHAAASFmK/g (envelope-from <help=support.shopee.com.my__0-7g755m51whmpd0@m0yigot4argdk1.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Thu, 07 Jan 2021 10:53:46 +0800 Return-path: <help=support.shopee.com.my__0-7g755m51whmpd0@m0yigot4argdk1.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 07 Jan 2021 10:53:46 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:59435) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-7g755m51whmpd0@m0yigot4argdk1.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kxLQm-0001id-JV for peo@bf1.my; Thu, 07 Jan 2021 10:53:46 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1609987981; bh=xbAhARCoKXqCMaEgt1ZmgGn2yv5JOvNHFWy0c/58YVE=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=Vf886X8Zsq9u5//8Q6XxXZpunma/ANqsYhBKCUNxOurUgz2weOuEXX13WfDSvxCfn Z+2G7o/uOLWD58KDIhnMhRU2dxN8Rbuq0+4XdfvwXC+M7NBLzw8Is+svogq1f8AKB6 V4njnFp6a+NqYA5xHfXJHi1Rae819voKqEWECZ0vi9fg9hZbexXJv6yqUId2n3wX7C GT5wnzeBF30nFglhuPMAz9FpYyoamvVKZ4T03Gadg6GGEkpPf2a3zCOgOK+rx6UDnb 1DzBHz53OTetf+yaphGXgep4RY3jLpaRFQaaEzwgig4kUfIAmtXxAZU6SSfvkCMkoG A5AVQLtudzFCA== Authentication-Results: mx3-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-9-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.13] ([10.218.195.13:57758] helo=ap4-app2-9-ukb.ops.sfdc.net) by mx3-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-7g755m51whmpd0@m0yigot4argdk1.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-9-ukb.ops.sfdc.net") id 92/79-24245-D8776FF5; Thu, 07 Jan 2021 02:53:01 +0000 Date: Thu, 7 Jan 2021 02:53:01 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <cKwXL000000000000000000000000000000000000000000000QMJMOB00Mh0qkfHrQ_ezV-smC0zTVQ@sfdc.net> Subject: [General] Incomplete inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_3294_1130593231.1609987981185" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000Dia1F X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002r7wi0 X-SFDC-Interface: internal X-Spam-Status: No, score=1.8 X-Spam-Score: 18 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi shopee_shoes Greetings from Shopee! Thank you for contacting Shopee Malaysia. We regret that our chat was disconnected due to unforeseen circumstances. Content analysis details: (1.8 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 1.6 HTML_IMAGE_ONLY_12 BODY: HTML: images with 800-1200 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_3294_1130593231.1609987981185 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi shopee_shoes Greetings from Shopee! Thank you for contacting Shopee Malaysia. We regret that our chat was disconnected due to unforeseen circumstances. Regarding your recent inquiry, I am sorry that I was unable to have further checking without getting information more in detail before the chat ends. We hope that we were able to assist you with your concerns, fear not you may still reach us by replying this email or chatting with us via live chat if you need further assistance. Shopee strives to provide the best service to our valued users. Have a good day. Thanks and regards, Jia Xi Shopee Malaysia For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2r7wi0:ref ------=_Part_3294_1130593231.1609987981185 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi shopee_shoes<br /> <br /> Greetings from Shopee!<br /> <br /> Thank you for contacting Shopee Malaysia. We regret that our chat was disconnected due to unforeseen circumstances.<br /> <br /> Regarding your recent inquiry, I am sorry that I was unable to have further checking without getting information more in detail before the chat ends.<br /> <br /> We hope that we were able to assist you with your concerns, fear not you may still reach us by replying this email or chatting with us via live chat if you need further assistance. Shopee strives to provide the best service to our valued users.<br /> <br /> Have a good day.<br /> <br /> <br /> Thanks and regards,<br /> Jia Xi<br /> Shopee Malaysia<br /> <br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000ySgXu&from=ext"><br><br>ref:_00D6F1oO9b._5006F2r7wi0:ref</body> </html> ------=_Part_3294_1130593231.1609987981185-- new/1612233237.M463401P24241.server2.bf-1.com,S=19067,W=19371 0000640 00000045173 15123230671 0014435 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-5nrrvx5ayoi8o7@bxzo9ok7e16ami.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id xmAsFBW6GGCxXgAASFmK/g (envelope-from <help=support.shopee.com.my__0-5nrrvx5ayoi8o7@bxzo9ok7e16ami.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Tue, 02 Feb 2021 10:33:57 +0800 Return-path: <help=support.shopee.com.my__0-5nrrvx5ayoi8o7@bxzo9ok7e16ami.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Tue, 02 Feb 2021 10:33:57 +0800 Received: from smtp07-ukb-sp1.mta.salesforce.com ([101.53.164.230]:9813) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-5nrrvx5ayoi8o7@bxzo9ok7e16ami.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1l6lVr-0006DO-3A for peo@bf1.my; Tue, 02 Feb 2021 10:33:57 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1612233191; bh=bc5Y/81hwTkrxEkdJmtdr5hq+5ibGzub2M9P5FcXMKM=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=kWvsY43RoyPESTdezyWZHnW76IIHJJX5+1pt+hzEJa2vlpzAiXQWS40IY+aCK9aho rL3vhA7MF/ZIxZSrxkVJ+1Q4GeiIC/lXsTTiJBosRbebu1Uwg1JgYIF400lb0WOw9D XnBrOoIWKmyvrfPev7hXJOIbwPAAsJ5H58qWjs6rnZIKFkRKHPUT1xYkIEqU0Ady1d 75XEOMPg6rIqf9wpBt9GxtsGS0XkJr8XRwPOF7H6O/hNbqr1RME6uauV/y9rxabJoO R2XSss7TVrd7EbrkvSZCXqydvMKF+yUVsUbRiExgK/D62CLDGXY3sVQCAtySz20Y9j emfhKGzGBbFDQ== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-3-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.51] ([10.218.195.51:39354] helo=ap4-app2-3-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-5nrrvx5ayoi8o7@bxzo9ok7e16ami.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-3-ukb.ops.sfdc.net") id 47/CE-21523-7E9B8106; Tue, 02 Feb 2021 02:33:11 +0000 Date: Tue, 2 Feb 2021 02:33:11 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <HNY1u000000000000000000000000000000000000000000000QNVR3A00Z4pmr3zZSRWV9LuB6BC7eQ@sfdc.net> Subject: [Request Received] Seller | Campaigns & Seller Related MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_31871_503763099.1612233191750" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000RgeZ X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: ninjavan.co] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_31871_503763099.1612233191750 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #131414158. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2sag1G:ref ------=_Part_31871_503763099.1612233191750 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bestform<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span>= </font></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family= : arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"= Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margi= n-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-= east-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1= " style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norma= l; font-variant-east-asian: normal; font-stretch: normal; line-height: norm= al;"><font face=3D"Arial, sans-serif">This is an automated reply to inform = you that we've received your email and it will be reviewed by our Customer = Service Representative. Kindly allow 3 to 5 days for us to revert back to y= ou as we are experiencing high volume of incoming emails.</font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1"= style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal= ; font-variant-east-asian: normal; font-stretch: normal; line-height: norma= l;"><font face=3D"Arial, sans-serif">Please take note that your Case ID is = #131414158. This Case ID functions as a reference number to the inquiry/fee= dback and you may use it as reference if you would like to contact us.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">If you have any further q= uestions, you may go to our Help Centre at http://help.shopee.com.my</font>= </p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-vari= ant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal;= line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracki= ng, you may proceed to the links below based on the logistic partners:</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: h= ttps://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-acce= ss/?track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">J&T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</= font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font= -variant-numeric: normal; font-variant-east-asian: normal; font-stretch: no= rmal; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://e= commerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">- For order specific concerns, don't forget to include the= 15 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2= =80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction= and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can = copy the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; ma= rgin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: norm= al; font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-s= erif">To check on order ID for Digital Products, please login via your Shop= ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact= ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you c= an reach us through the following Shopee Customer Service channels:</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee Ap= p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - = 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke-= color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></fon= t></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; fon= t-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: no= rmal; font-variant-east-asian: normal; font-stretch: normal; line-height: n= ormal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-= serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, = 0); font-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0p= x; font-variant-numeric: normal; font-variant-east-asian: normal; font-stre= tch: normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"= ><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1"= style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal; -webkit-text-s= troke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" siz= e=3D"1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2sag1G:ref</font></p><div s= tyle=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font fa= ce=3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td= ></tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:= r4st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align= :top; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td styl= e=3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"><= /td></tr></table></center></body></html> ------=_Part_31871_503763099.1612233191750-- new/1612233538.M300116P28151.server2.bf-1.com,S=7416,W=7551 0000640 00000016370 15123230671 0014263 0 ustar 00 Return-Path: <help=support.shopee.com.my__3agdgpbjgjdg7h6u@2sm1vgop4yes.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id DzbcGEG7GGD3bQAASFmK/g (envelope-from <help=support.shopee.com.my__3agdgpbjgjdg7h6u@2sm1vgop4yes.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Tue, 02 Feb 2021 10:38:57 +0800 Return-path: <help=support.shopee.com.my__3agdgpbjgjdg7h6u@2sm1vgop4yes.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Tue, 02 Feb 2021 10:38:58 +0800 Received: from smtp14-ukb-sp1.mta.salesforce.com ([101.53.164.237]:35715) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__3agdgpbjgjdg7h6u@2sm1vgop4yes.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1l6lah-0007Et-MX for peo@bf1.my; Tue, 02 Feb 2021 10:38:57 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1612233492; bh=U+zCOEHD6h9NOQ7/6onh20iwlhJ2GRA0rSJO2e4tiBA=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=eCzODCj/zfX7iL0V037hJ6i7rpLpZDIT/4DlCuR1WPihzaQXzYLIyYJo/H8Q5PCpg xePXCCNF5/rno85gybiRjGxECdQdSclKN2GtU8NShVFy/KleuumUZ5VRxNolbAgOFV xx13t5BO0XP1MH2TFv4kvvTFFw0sdfw2Gq/D+X7hcvAnTLyZh4PVVPdqhAuKNsv8em N01eW+4dBLL73CaBQGpHe2+vIJuuoTYEC0RsueTOGvXlDUVHke32/aIYejS09atcX2 R5tkeEi3jNw4+z0DOK/DyEpmvq3MaTiwVYuKsUI3TMKlDsMoyoQDjq09xezbGU3r0O QwB5MdFlLc5tg== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-16-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.43] ([10.218.195.43:39928] helo=ap4-app2-16-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__3agdgpbjgjdg7h6u@2sm1vgop4yes.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-16-ukb.ops.sfdc.net") id 2C/E3-21523-41BB8106; Tue, 02 Feb 2021 02:38:12 +0000 Date: Tue, 2 Feb 2021 02:38:12 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <QxFr9000000000000000000000000000000000000000000000QNVRBM00PU8xasvgQjWnD6Bbda3srQ@sfdc.net> Subject: [PYMT] Wallet Inquiries MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_44928_1556904510.1612233492883" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000D5InN X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002sag1G X-SFDC-Interface: internal X-Spam-Status: No, score=1.2 X-Spam-Score: 12 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. My name is Hafizah, I will be assisting you in your query. I am truly sorry for the inconvenience caused to you. Rest assured, I will try my best to resolve the issue for you today. Content analysis details: (1.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 1.0 HTML_IMAGE_ONLY_16 BODY: HTML: images with 1200-1600 bytes of words -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_44928_1556904510.1612233492883 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, Thank you for contacting Shopee. My name is Hafizah, I will be assisting you in your query. I am truly sorry for the inconvenience caused to you. Rest assured, I will try my best to resolve the issue for you today. Pertaining on your issue , kindly retry to use the other bank details that have same details such as your name as per registered on shopee wallet . If the issue still same , please provide us the screen recording from the first step you fill in the bank details until the error show on your shopee app . Once we received , we will check further on this matter from our end . If there are any other inquiries, do revert back, I will be glad to help further. Looking forward for your reply . Thank you for using Shopee! Warmest Regards, Nurul Hafizah Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2sag1G:ref ------=_Part_44928_1556904510.1612233492883 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Thank you for contacting Shopee. My name is Hafizah, I will be assisting you in your query.<br /> <br /> I am truly sorry for the inconvenience caused to you. Rest assured, I will try my best to resolve the issue for you today.<br /> <br /> Pertaining on your issue , kindly retry to use the other bank details that have same details such as your name as per registered on shopee wallet . If the issue still same , please provide us the screen recording from the first step you fill in the bank details until the error show on your shopee app .<br /> <br /> Once we received , we will check further on this matter from our end . If there are any other inquiries, do revert back, I will be glad to help further.<br /> <br /> Looking forward for your reply .<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Nurul Hafizah<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000z3RJp&from=ext"><br><br>ref:_00D6F1oO9b._5006F2sag1G:ref</body> </html> ------=_Part_44928_1556904510.1612233492883-- new/1612514368.M253077P11147.server2.bf-1.com,S=8287,W=8432 0000640 00000020137 15123230671 0014302 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-594d3nmxl3uy3c@ej45f7nn607d8t.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id Usr5CUAEHWCLKwAASFmK/g (envelope-from <help=support.shopee.com.my__0-594d3nmxl3uy3c@ej45f7nn607d8t.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 05 Feb 2021 16:39:28 +0800 Return-path: <help=support.shopee.com.my__0-594d3nmxl3uy3c@ej45f7nn607d8t.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 05 Feb 2021 16:39:28 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:9662) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__0-594d3nmxl3uy3c@ej45f7nn607d8t.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1l7we4-0002iF-KW for peo@bf1.my; Fri, 05 Feb 2021 16:39:26 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1612514301; bh=Ul4iWnMYXBuoc9EQyrFvR19aTXT37m0OczusIpnakfc=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=cLrvBTIk6s1AyXa1/CHJe7rGwqsyRt7gNTlmZNnAFc/0KW+u2b9iZSuRFhVBWOR9K PcOMRpEFvJk0zEvWsTdiEkaOIo3OSL6x1Cm8ClwrLIz3hpNK+ARPNMP8ep6qkOo0Mu bEGa12VYjHDN7F4pSOjK8uaLlKMQBqbZwvQttKkBrj+dH3mWmRqMkvjx9hh/C7K9TE FDoDjUw2Bj9Xt6+ti9PuVmGB+TAuN+6TFyHZEBou3c42Wp/+3u2bBgiYZngbM7Rbt+ u2WSJ2RY7r1GNILsHaCO+515cyJYWcvrVrTCbKgjoj4Erez+je7AJavMaMZILF+uWQ 1NG7HEaPgtloQ== Authentication-Results: mx3-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-3-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.51] ([10.218.195.51:37338] helo=ap4-app2-3-ukb.ops.sfdc.net) by mx3-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-594d3nmxl3uy3c@ej45f7nn607d8t.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-3-ukb.ops.sfdc.net") id D5/1D-42169-DF30D106; Fri, 05 Feb 2021 08:38:21 +0000 Date: Fri, 5 Feb 2021 08:38:21 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <l1mBe000000000000000000000000000000000000000000000QO1R6H00N_hzsqPvRzOTIYBxoIczGw@sfdc.net> Subject: [Shopee] [Case ID 131414158] [Gentle Reminder] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_9398_436785698.1612514301847" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000D5InN X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F0000009uow X-SFDC-Interface: internal X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Content analysis details: (0.9 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.7 HTML_IMAGE_ONLY_28 BODY: HTML: images with 2400-2800 bytes of words 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_9398_436785698.1612514301847 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Thanks! ref:_00D6F1oO9b._5006F2sag1G:ref ------=_Part_9398_436785698.1612514301847 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://shopeecs.my.salesforce.com/servlet/servlet.Im= ageServer?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr = valign=3D"top" style=3D" display:none;"><td style=3D" background-color:#F= FFFFF; bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"to= p" ><td styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFF= F; bEditID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:a= rial;"><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5= " height=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" s= tyle=3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:mai= n; font-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><div = style=3D"color: rgb(0, 0, 0);"><span style=3D"font-family: Arial; white-spa= ce: pre-wrap; background-color: rgb(255, 255, 255);">Hi bestform,=20 We're just wondering if you've had the chance to review the latest update f= rom the Customer Service Representative assigned to your support request?= =20 If you'd like to provide an update, or require more time work through our l= atest comment, simply reply to this email and we're happy to assist further= .=20 Thanks!</span></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0);"><f= ont face=3D"arial"><br></font></div><div style=3D"font-size: 12pt; color: r= gb(0, 0, 0);"><font face=3D"arial"><br></font></div><div style=3D"font-size= : 12pt;"><font face=3D"arial" style=3D"" color=3D"#ffffff"><br></font></div= ><div style=3D"font-size: 12pt;"><span style=3D"font-size: x-small; backgro= und-color: rgb(255, 255, 255);"><font color=3D"#ffffff">ref:_00D6F1oO9b._50= 06F2sag1G:ref</font></span></div></td></tr></table></td></tr><tr valign=3D"= top" ><td style=3D" background-color:#FFFFFF; bEditID:r4st1; bLabel:accent= 2; height:5;"></td></tr><tr valign=3D"top" ><td style=3D" background-color= :#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align:top; height:100; tex= t-align:left;"></td></tr><tr valign=3D"top" ><td style=3D" background-colo= r:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"></td></tr></table></ce= nter></body></html> ------=_Part_9398_436785698.1612514301847-- new/1612586863.M565645P5304.server2.bf-1.com,S=13141,W=13379 0000640 00000031525 15123230671 0014372 0 ustar 00 Return-Path: <noreply=support.shopee.com__4vnk2rk0ze958nyy@5wtoxhrcc2mu.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id e8FCHm8fHmC4FAAASFmK/g (envelope-from <noreply=support.shopee.com__4vnk2rk0ze958nyy@5wtoxhrcc2mu.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Sat, 06 Feb 2021 12:47:43 +0800 Return-path: <noreply=support.shopee.com__4vnk2rk0ze958nyy@5wtoxhrcc2mu.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Sat, 06 Feb 2021 12:47:43 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:48896) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <noreply=support.shopee.com__4vnk2rk0ze958nyy@5wtoxhrcc2mu.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1l8FVV-0001DY-H7 for peo@bf1.my; Sat, 06 Feb 2021 12:47:43 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=salesforcesupportcs; t=1612586817; bh=tU4NOMa5CrEjSnnXZG3ZuF4hvtkZNKnZeufpBmxr1QM=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=uMwB9oJreUMjqXbYXxEYAYOXF2527EouZ3t+m2ccgSXd2kO2mUcMubUy6FjSJ+g1C obGDDuqcP34Bb/uizZ6P9I4nli5gHQEDIjh/A1p1X0LkNhnEaj1vrZpPVeuDpKRBM1 ZpVDlgrHSy02ktcq9aR9132ywjHnIAvKsXjfiq9qTuQrPYA5eF8JON7UmXHKMgmGi3 SZX9OWkDBMj+RBBP9Jko0E4OXbHNaW3GjR3fQKTZnX0Ae1D160wlOs/fC8WKVmJEEy ImoCIVYwvzC5CK27w7h5lrRHBeyJZ4zMjZBOTZWuRFxrs6FAHh6lTks9zEMS2FsPo8 2NPjNUjAqjggQ== Authentication-Results: mx4-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-28-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.118] ([10.218.195.118:48226] helo=ap4-app2-28-ukb.ops.sfdc.net) by mx4-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__4vnk2rk0ze958nyy@5wtoxhrcc2mu.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-28-ukb.ops.sfdc.net") id 09/B3-25882-14F1E106; Sat, 06 Feb 2021 04:46:57 +0000 Date: Sat, 6 Feb 2021 04:46:57 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <z6KkO000000000000000000000000000000000000000000000QO3BVO00H0iB2xmGQW-h9bAwNcn9MA@sfdc.net> Subject: [Shopee MY] [Case Number 131414158] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_17428_1915809416.1612586817544" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: force.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_17428_1915809416.1612586817544 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_17428_1915809416.1612586817544 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>02/02/2021 10:38 AM<br/><br/> <title></title> Hi bestform,<br /> <br /> Thank you for contacting Shopee. My name is Hafizah, I will be assisting you in your query.<br /> <br /> I am truly sorry for the inconvenience caused to you. Rest assured, I will try my best to resolve the issue for you today.<br /> <br /> Pertaining on your issue , kindly retry to use the other bank details that have same details such as your name as per registered on shopee wallet . If the issue still same , please provide us the screen recording from the first step you fill in the bank details until the error show on your shopee app .<br /> <br /> Once we received , we will check further on this matter from our end . If there are any other inquiries, do revert back, I will be glad to help further.<br /> <br /> Looking forward for your reply .<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Nurul Hafizah<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000z3RJp&from=int"><br><br>ref:_00D6F1oO9b._5006F2sag1G:ref </td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_17428_1915809416.1612586817544-- new/1616125921.M615806P12377.server2.bf-1.com,S=19057,W=19361 0000640 00000045161 15123230672 0014454 0 ustar 00 Return-Path: <help=support.shopee.com.my__4iux0tojfx2ld6jw@57gd4y3evcrv.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id h4oXFOEfVGBZMAAASFmK/g (envelope-from <help=support.shopee.com.my__4iux0tojfx2ld6jw@57gd4y3evcrv.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 19 Mar 2021 11:52:01 +0800 Return-path: <help=support.shopee.com.my__4iux0tojfx2ld6jw@57gd4y3evcrv.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 19 Mar 2021 11:52:01 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:60925) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from <help=support.shopee.com.my__4iux0tojfx2ld6jw@57gd4y3evcrv.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lN6B5-00037t-6d for peo@bf1.my; Fri, 19 Mar 2021 11:52:01 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1616125875; bh=NtJ3E51eYBf1NHvhdGUvq/YVcdhBKjNzB80MHKvGNS4=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=itRbaRFkeh+mQ4f0owSJqZon0qQBDUKLviI3cDxT1c0j+cPwFyCS//2HsPqAEVaDo UQ9tfOfWAP4g7rHwssgmOOsPqIRRu8bundgQjaAKrRUBcE9A/55pqe03K+yvT6DzHp 2ZgNMf1LzWaAsbPd+IxHuolsbDjP0rj75Fu03TiG/olyfrfVDJNfTKi5mjQnHtd8ij dlq3w8Im6qAERYSNQVZ87TL5zLAa4GAeAu/QLvhar2P73Jyndal31yz1rxM0AeZIBd wUQMwEUko79zV5RaFBHRi4XkFTX6cfhiEK8xo+2M4swFd6FggdKtx6VNYd3mycpC7V /uxzYha9JLD3A== Authentication-Results: mx2-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-15-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.27] ([10.218.195.27:60390] helo=ap4-app2-15-ukb.ops.sfdc.net) by mx2-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__4iux0tojfx2ld6jw@57gd4y3evcrv.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-15-ukb.ops.sfdc.net") id C4/04-05258-3BF14506; Fri, 19 Mar 2021 03:51:15 +0000 Date: Fri, 19 Mar 2021 03:51:15 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <inyf6000000000000000000000000000000000000000000000QQ76PE006WMNot3FRP2qFmkRiTSmag@sfdc.net> Subject: [Request Received] Seller | Account & Fraud_New MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_24311_534504896.1616125875544" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: invocableActionEmail X-SFDC-EntityId: 5006F00002umATB X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: jtexpress.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_24311_534504896.1616125875544 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #144381657. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2umATB:ref ------=_Part_24311_534504896.1616125875544 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bestform<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span>= </font></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family= : arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"= Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margi= n-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-= east-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1= " style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norma= l; font-variant-east-asian: normal; font-stretch: normal; line-height: norm= al;"><font face=3D"Arial, sans-serif">This is an automated reply to inform = you that we've received your email and it will be reviewed by our Customer = Service Representative. Kindly allow 3 to 5 days for us to revert back to y= ou as we are experiencing high volume of incoming emails.</font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1"= style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal= ; font-variant-east-asian: normal; font-stretch: normal; line-height: norma= l;"><font face=3D"Arial, sans-serif">Please take note that your Case ID is = #144381657. This Case ID functions as a reference number to the inquiry/fee= dback and you may use it as reference if you would like to contact us.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">If you have any further q= uestions, you may go to our Help Centre at http://help.shopee.com.my</font>= </p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-vari= ant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal;= line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracki= ng, you may proceed to the links below based on the logistic partners:</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: h= ttps://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-acce= ss/?track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">J&T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</= font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font= -variant-numeric: normal; font-variant-east-asian: normal; font-stretch: no= rmal; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://e= commerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">- For order specific concerns, don't forget to include the= 15 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2= =80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction= and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can = copy the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; ma= rgin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: norm= al; font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-s= erif">To check on order ID for Digital Products, please login via your Shop= ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact= ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you c= an reach us through the following Shopee Customer Service channels:</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee Ap= p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - = 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke-= color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></fon= t></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; fon= t-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: no= rmal; font-variant-east-asian: normal; font-stretch: normal; line-height: n= ormal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-= serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, = 0); font-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0p= x; font-variant-numeric: normal; font-variant-east-asian: normal; font-stre= tch: normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"= ><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1"= style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal; -webkit-text-s= troke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" siz= e=3D"1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2umATB:ref</font></p><div s= tyle=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font fa= ce=3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td= ></tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:= r4st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align= :top; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td styl= e=3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"><= /td></tr></table></center></body></html> ------=_Part_24311_534504896.1616125875544-- new/1616127138.M24965P25206.server2.bf-1.com,S=8078,W=8245 0000640 00000017616 15123230672 0014235 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-9fnfyi2cwl0rup@9zk28atb7vq1ti.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 1i6/OqEkVGB2YgAASFmK/g (envelope-from <help=support.shopee.com.my__0-9fnfyi2cwl0rup@9zk28atb7vq1ti.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 19 Mar 2021 12:12:17 +0800 Return-path: <help=support.shopee.com.my__0-9fnfyi2cwl0rup@9zk28atb7vq1ti.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 19 Mar 2021 12:12:18 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:34503) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from <help=support.shopee.com.my__0-9fnfyi2cwl0rup@9zk28atb7vq1ti.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lN6Ui-0006Tm-7i for peo@bf1.my; 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Fri, 19 Mar 2021 04:11:33 +0000 Date: Fri, 19 Mar 2021 04:11:32 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <XdQLI000000000000000000000000000000000000000000000QQ77N500iOyV8zZ-SC2RikdAiydiIg@sfdc.net> Subject: [Seller] Receipt / Tax Invoice Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_29399_1932590313.1616127092936" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000EQeaN X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002umATB X-SFDC-Interface: internal X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Greetings from Shopee! My name is Diviya, your customer service representative and I will be assisting you today. Pertaining your inquiry, you may able to get your "Tax Invoice" by following these steps; Content analysis details: (0.9 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.7 HTML_IMAGE_ONLY_20 BODY: HTML: images with 1600-2000 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_29399_1932590313.1616127092936 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, Greetings from Shopee! My name is Diviya, your customer service representative and I will be assisting you today. Pertaining your inquiry, you may able to get your "Tax Invoice" by following these steps; Log in to Seller Centre Click "My Income" Click "My Tax Invoices" Tax invoice will be separated into two each month ( 1st - 15th & 16th - 30th /31st ) Transactions from 1st to 15th of the month will be uploaded on the 16th of the month. Transactions from 16th until the end of the month will be uploaded on the 1st of the next month. The invoice includes the following itemized billings: Withdrawal Fees Shipping Fees Transaction Fees Commission Fees Please do not hesitate to contact us for further inquiries. Trust the above clarifies. Kindly also take a few seconds to participate in the short survey that will be sent shortly. Your opinion will be vital information for us to improve ourselves. Thank you for using Shopee! Warmest Regards, Diviya Jothi Shopee Team For more information, you can visit our Help Centre: http://help.shopee.com.my/ Need help? Chat with us in-app ( Mon - Fri, 9 AM - 10 PM ) or call +603 2777 9222 ( Mon - Sun, 9 AM - 6 PM including Public Holidays) ref:_00D6F1oO9b._5006F2umATB:ref ------=_Part_29399_1932590313.1616127092936 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Greetings from Shopee! My name is Diviya, your customer service representative and I will be assisting you today.<br /> <br /> Pertaining your inquiry, you may able to get your "Tax Invoice" by following these steps; <ol> <li><b>Log in to Seller Centre </b></li> <li><b>Click "My Income" </b></li> <li><b>Click "My Tax Invoices"</b></li> </ol> <ul> <li><b>Tax invoice will be separated into two each month ( 1st - 15th & 16th - 30th /31st )</b></li> <li><b>Transactions from 1st to 15th of the month will be uploaded on the 16th of the month. </b></li> <li><b>Transactions from 16th until the end of the month will be uploaded on the 1st of the next month.</b></li> </ul> <br /> The invoice includes the following itemized billings: <ul> <li><b>Withdrawal Fees</b></li> <li><b>Shipping Fees</b></li> <li><b>Transaction Fees</b></li> <li><b>Commission Fees</b></li> </ul> <br /> Please do not hesitate to contact us for further inquiries.<br /> <br /> Trust the above clarifies. Kindly also take a few seconds to participate in the short survey that will be sent shortly. Your opinion will be vital information for us to improve ourselves.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Diviya Jothi<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre: http://help.shopee.com.my/<br /> Need help? Chat with us in-app ( Mon - Fri, 9 AM - 10 PM ) or call +603 2777 9222 ( Mon - Sun, 9 AM - 6 PM including Public Holidays)<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000010myFx&from=ext"><br><br>ref:_00D6F1oO9b._5006F2umATB:ref</body> </html> ------=_Part_29399_1932590313.1616127092936-- new/1616132190.M758924P15045.server2.bf-1.com,S=13591,W=13846 0000640 00000032427 15123230672 0014454 0 ustar 00 Return-Path: <noreply=support.shopee.com__0-16dw8x6rwzrf71@vnd6zksfodp9yw.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id ZnLaKl44VGDFOgAASFmK/g (envelope-from <noreply=support.shopee.com__0-16dw8x6rwzrf71@vnd6zksfodp9yw.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 19 Mar 2021 13:36:30 +0800 Return-path: <noreply=support.shopee.com__0-16dw8x6rwzrf71@vnd6zksfodp9yw.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 19 Mar 2021 13:36:30 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:39742) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from <noreply=support.shopee.com__0-16dw8x6rwzrf71@vnd6zksfodp9yw.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lN7oD-0003q4-29 for peo@bf1.my; Fri, 19 Mar 2021 13:36:30 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=salesforcesupportcs; t=1616132145; bh=4906puPixFslojYrKtPznVb5Fv16GHfqx/xaUmW3NmM=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=X70qyov1lGqL2orAUwJ4nTSlnR/9JfgXoJwoKktTT172xGtwGgqgwhh8r8cU3WCbf 6KWH+QxDn9vGx++KyN2LUEC1qlDfwao/rK/HPyV0r69gZKIOtUhB8ukQZJlxIR35DP AA1SwPNvToC0Q3W6V/yaV5MWCDICmQ3+pdapPfho42fvM4s8yimiBfJkZflTkUSXAE nsf0lcKz5dQhfNksvfR7nmeDwWdjrY15lQENruB1K6QGnENtkz2D75nU/ev636fuA7 uGy1PYk91uCb4KMYdvQEBB9vZXrktUD/u7Z9+B5xIjKopeFknNFKYe5MIJseW8xUEk CsSrvYmoMvcFg== Authentication-Results: mx2-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-23-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.85] ([10.218.195.85:56886] helo=ap4-app1-23-ukb.ops.sfdc.net) by mx2-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__0-16dw8x6rwzrf71@vnd6zksfodp9yw.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-23-ukb.ops.sfdc.net") id 00/3F-05258-13834506; Fri, 19 Mar 2021 05:35:45 +0000 Date: Fri, 19 Mar 2021 05:35:45 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <6ox-z000000000000000000000000000000000000000000000QQ7BI900_aBDNjcyT4yDI5Rpmy8BrQ@sfdc.net> Subject: [Shopee MY] [Case Number 144381657] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_34088_1756651584.1616132145924" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_34088_1756651584.1616132145924 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_34088_1756651584.1616132145924 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>03/19/2021 12:11 PM<br/><br/> <title></title> Hi bestform,<br /> <br /> Greetings from Shopee! My name is Diviya, your customer service representative and I will be assisting you today.<br /> <br /> Pertaining your inquiry, you may able to get your "Tax Invoice" by following these steps; <ol> <li><b>Log in to Seller Centre </b></li> <li><b>Click "My Income" </b></li> <li><b>Click "My Tax Invoices"</b></li> </ol> <ul> <li><b>Tax invoice will be separated into two each month ( 1st - 15th & 16th - 30th /31st )</b></li> <li><b>Transactions from 1st to 15th of the month will be uploaded on the 16th of the month. </b></li> <li><b>Transactions from 16th until the end of the month will be uploaded on the 1st of the next month.</b></li> </ul> <br /> The invoice includes the following itemized billings: <ul> <li><b>Withdrawal Fees</b></li> <li><b>Shipping Fees</b></li> <li><b>Transaction Fees</b></li> <li><b>Commission Fees</b></li> </ul> <br /> Please do not hesitate to contact us for further inquiries.<br /> <br /> Trust the above clarifies. Kindly also take a few seconds to participate in the short survey that will be sent shortly. Your opinion will be vital information for us to improve ourselves.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Diviya Jothi<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre: http://help.shopee.com.my/<br /> Need help? Chat with us in-app ( Mon - Fri, 9 AM - 10 PM ) or call +603 2777 9222 ( Mon - Sun, 9 AM - 6 PM including Public Holidays)<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000010myFx&from=int"><br><br>ref:_00D6F1oO9b._5006F2umATB:ref </td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_34088_1756651584.1616132145924-- new/1616575703.M693059P16177.server2.bf-1.com,S=19053,W=19357 0000640 00000045155 15123230672 0014477 0 ustar 00 Return-Path: <help=support.shopee.com.my__80y50cki00zlurf9@ktt1d59t503n.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id gfKjJNf8WmAxPwAASFmK/g (envelope-from <help=support.shopee.com.my__80y50cki00zlurf9@ktt1d59t503n.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 24 Mar 2021 16:48:23 +0800 Return-path: <help=support.shopee.com.my__80y50cki00zlurf9@ktt1d59t503n.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 24 Mar 2021 16:48:23 +0800 Received: from smtp07-ukb-sp1.mta.salesforce.com ([101.53.164.230]:45690) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from <help=support.shopee.com.my__80y50cki00zlurf9@ktt1d59t503n.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lOzBb-000462-Lq for peo@bf1.my; Wed, 24 Mar 2021 16:48:23 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1616575652; bh=YSdzQn12pMnOEjl5YXG9GVKikCMo6x9AEARH8zKU0jk=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=VyvfaO6CWOOlDhkj/AWPdytkyRzHoAHwb/pvtbEZi2KguwXwHELbgVZRGl8pLHFIE irvFFXHO7mqmI4V5WI1NhCmMOu4ngubvAeMKlsHBzI/OI5H6JwpOuleLDY+wcQc/wE SLdnmLf8hrM/QEGfBa+Wq0fmUfSWzQEO0tC+4mmg2eL7eyBrJzp11RSGOwQEqrvt1i uYnFze41FXdIscXSDgCjMzeVKl7xJlsuDD3xxgzaNsD4XBgcCgYKPNXRaY40/8qfA5 nq9/j3mH0ObzX8J+h3nYHf4BudNkcWLPOXyC1sMAw5CO35biEIR3/Cyff2Zw31qGWg kv+HF91ii2UlQ== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-15-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.27] ([10.218.195.27:47796] helo=ap4-app2-15-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__80y50cki00zlurf9@ktt1d59t503n.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-15-ukb.ops.sfdc.net") id 66/83-26880-4ACFA506; Wed, 24 Mar 2021 08:47:32 +0000 Date: Wed, 24 Mar 2021 08:47:32 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <Op1UO000000000000000000000000000000000000000000000QQGTR600hSW0zm4rSGq_nesRamltSA@sfdc.net> Subject: [Request Received] Seller | Logistics_New MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_10775_1934879543.1616575652373" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: invocableActionEmail X-SFDC-EntityId: 5006F00002vkNjq X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: pos.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_10775_1934879543.1616575652373 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #145976018. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2vkNjq:ref ------=_Part_10775_1934879543.1616575652373 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bestform<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span>= </font></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family= : arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"= Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margi= n-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-= east-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1= " style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norma= l; font-variant-east-asian: normal; font-stretch: normal; line-height: norm= al;"><font face=3D"Arial, sans-serif">This is an automated reply to inform = you that we've received your email and it will be reviewed by our Customer = Service Representative. Kindly allow 3 to 5 days for us to revert back to y= ou as we are experiencing high volume of incoming emails.</font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1"= style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal= ; font-variant-east-asian: normal; font-stretch: normal; line-height: norma= l;"><font face=3D"Arial, sans-serif">Please take note that your Case ID is = #145976018. This Case ID functions as a reference number to the inquiry/fee= dback and you may use it as reference if you would like to contact us.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">If you have any further q= uestions, you may go to our Help Centre at http://help.shopee.com.my</font>= </p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-vari= ant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal;= line-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracki= ng, you may proceed to the links below based on the logistic partners:</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: h= ttps://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-acce= ss/?track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">J&T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</= font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font= -variant-numeric: normal; font-variant-east-asian: normal; font-stretch: no= rmal; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://e= commerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">- For order specific concerns, don't forget to include the= 15 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2= =80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction= and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can = copy the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; ma= rgin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: norm= al; font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-s= erif">To check on order ID for Digital Products, please login via your Shop= ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact= ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon= t></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-va= riant-numeric: normal; font-variant-east-asian: normal; font-stretch: norma= l; line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you c= an reach us through the following Shopee Customer Service channels:</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee Ap= p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p c= lass=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nume= ric: normal; font-variant-east-asian: normal; font-stretch: normal; line-he= ight: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - = 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style= =3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font= -variant-east-asian: normal; font-stretch: normal; line-height: normal;"><f= ont face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"ma= rgin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-varia= nt-east-asian: normal; font-stretch: normal; line-height: normal;"><font fa= ce=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke-= color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></fon= t></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; fon= t-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: no= rmal; font-variant-east-asian: normal; font-stretch: normal; line-height: n= ormal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-= serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, = 0); font-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0p= x; font-variant-numeric: normal; font-variant-east-asian: normal; font-stre= tch: normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"= ><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1"= style=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal; -webkit-text-s= troke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" siz= e=3D"1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2vkNjq:ref</font></p><div s= tyle=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font fa= ce=3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td= ></tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:= r4st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align= :top; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td styl= e=3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"><= /td></tr></table></center></body></html> ------=_Part_10775_1934879543.1616575652373-- new/1616578950.M536109P25366.server2.bf-1.com,S=8307,W=8450 0000640 00000020163 15123230672 0014316 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-3jdawkq54a953i@rqjvejptsu8f90.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id pT50EoYJW2AWYwAASFmK/g (envelope-from <help=support.shopee.com.my__0-3jdawkq54a953i@rqjvejptsu8f90.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 24 Mar 2021 17:42:30 +0800 Return-path: <help=support.shopee.com.my__0-3jdawkq54a953i@rqjvejptsu8f90.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 24 Mar 2021 17:42:30 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:21916) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from <help=support.shopee.com.my__0-3jdawkq54a953i@rqjvejptsu8f90.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lP020-0006Uj-FX for peo@bf1.my; 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Wed, 24 Mar 2021 09:41:43 +0000 Date: Wed, 24 Mar 2021 09:41:43 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <VMJuu000000000000000000000000000000000000000000000QQGW9H00EMB-XmpVSaiO6NMzTk_4Kw@sfdc.net> Subject: [Seller] Logistics Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_14986_574840626.1616578903463" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000EQbf0 X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002vkNjq X-SFDC-Interface: internal X-Spam-Status: No, score=0.8 X-Spam-Score: 8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today. I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused. Content analysis details: (0.8 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 HTML_IMAGE_ONLY_20 BODY: HTML: images with 1600-2000 bytes of words -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_14986_574840626.1616578903463 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today. I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused. Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge. However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side. You may give this LINK to the buyer for "how to make return an refund" I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality. Please look after your health and that of your family in the face of pandemic. Thank you for using Shopee! Warmest Regards, Alif Haiqal Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays) ref:_00D6F1oO9b._5006F2vkNjq:ref ------=_Part_14986_574840626.1616578903463 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today. <br /> <br /> I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused. <br /> <br /> Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge. <br /> <br /> However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side.<br /> <br /> You may give this <a href="https://help.shopee.com.my/s/article/When-and-how-can-I-apply-for-a-return-1542972031358">LINK</a> to the buyer for "how to make return an refund"<br /> <br /> I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality.<br /> <br /> Please look after your health and that of your family in the face of pandemic.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Alif Haiqal<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000010um8P&from=ext"><br><br>ref:_00D6F1oO9b._5006F2vkNjq:ref</body> </html> ------=_Part_14986_574840626.1616578903463-- new/1616589162.M781841P25740.server2.bf-1.com,S=13637,W=13879 0000640 00000032505 15123230672 0014474 0 ustar 00 Return-Path: <noreply=support.shopee.com__6ovhf34lzhhi7hcm@bxltudowucwl.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id VzFELGoxW2CMZAAASFmK/g (envelope-from <noreply=support.shopee.com__6ovhf34lzhhi7hcm@bxltudowucwl.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 24 Mar 2021 20:32:42 +0800 Return-path: <noreply=support.shopee.com__6ovhf34lzhhi7hcm@bxltudowucwl.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 24 Mar 2021 20:32:42 +0800 Received: from smtp06-ukb-sp1.mta.salesforce.com ([101.53.164.229]:12299) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from <noreply=support.shopee.com__6ovhf34lzhhi7hcm@bxltudowucwl.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lP2gj-0006ai-0k for peo@bf1.my; Wed, 24 Mar 2021 20:32:42 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=salesforcesupportcs; t=1616589116; bh=jpBLuWn+Rd/AwTY/qUKNXI0Vi4lCYspIg5GHphpxpzA=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=KcmiwVuFa8HCDEkXgT2vFa4AnPVx2p5Kyb86HkJRrQSjwHEY9P6q/JhZdIES/XLNY yGd38sIohOY5sYAtS4qHjQLd0SN4MzY/UhuofFsIbQiUQ88EXSQNfchEudxFeR6QMU bV7ZAbX6JQgA6vL7Kti6W7B/jeSHnW5pODpUbCnRZBMPrnWOFq2JcD7Bb6GIae4hHH boLIPKch7iEb14oL+Zirc99mWxMlc/+JWBAOIn2TS8mEoXi6co+KimYHjbhojzJQ1B EplagJgX50tonFwyZ4u7so4FsNZxipvSafbQNvL6P7Vh3qoJX5Z6b0+ry0mCmJ0B6J CsVIykvaXutYw== Authentication-Results: mx2-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-13-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.35] ([10.218.195.35:53765] helo=ap4-app1-13-ukb.ops.sfdc.net) by mx2-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__6ovhf34lzhhi7hcm@bxltudowucwl.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-13-ukb.ops.sfdc.net") id 32/F1-05258-C313B506; Wed, 24 Mar 2021 12:31:56 +0000 Date: Wed, 24 Mar 2021 12:31:56 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <44Snz000000000000000000000000000000000000000000000QQH41V00c6KXiWP0QPSlRB6VtDTd_Q@sfdc.net> Subject: [Shopee MY] [Case Number 145976018] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_17001_236392938.1616589116662" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: force.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_17001_236392938.1616589116662 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_17001_236392938.1616589116662 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004uPHbSAM&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004uPHbSAM&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004uPHbSAM&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004uPHbSAM&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004uPHbSAM&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004uPHbSAM&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>03/24/2021 17:41 PM<br/><br/> <title></title> Hi bestform,<br /> <br /> Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today. <br /> <br /> I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused. <br /> <br /> Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge. <br /> <br /> However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side.<br /> <br /> You may give this <a href="https://help.shopee.com.my/s/article/When-and-how-can-I-apply-for-a-return-1542972031358">LINK</a> to the buyer for "how to make return an refund"<br /> <br /> I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality.<br /> <br /> Please look after your health and that of your family in the face of pandemic.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Alif Haiqal<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000010um8P&from=int"><br><br>ref:_00D6F1oO9b._5006F2vkNjq:ref </td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_17001_236392938.1616589116662-- new/1616735980.M83434P27874.server2.bf-1.com,S=13680,W=13922 0000640 00000032560 15123230672 0014404 0 ustar 00 Return-Path: <noreply=support.shopee.com__ach2679k1hqqbulb@p23w8suu7mln.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id hApQAOxuXWDibAAASFmK/g (envelope-from <noreply=support.shopee.com__ach2679k1hqqbulb@p23w8suu7mln.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 26 Mar 2021 13:19:40 +0800 Return-path: <noreply=support.shopee.com__ach2679k1hqqbulb@p23w8suu7mln.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 26 Mar 2021 13:19:40 +0800 Received: from smtp14-ukb-sp1.mta.salesforce.com ([101.53.164.237]:14423) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from <noreply=support.shopee.com__ach2679k1hqqbulb@p23w8suu7mln.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lPesk-00078u-DE for peo@bf1.my; Fri, 26 Mar 2021 13:19:39 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=salesforcesupportcs; t=1616735934; bh=+IxpdoKIfqU3iaw12d2XYhohPkR/Y/dRP9DwdpcxnAA=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=AicM1W1lh9JxI7PJh7gg2j1RzPJ3WjrOZeYPGejd2YkcPJQbvaiipLugTHEh6cHVx g8lQNeyjqDYyRSNRH4krhBEje1PKLgCkHgFYlOVwNoNKwhmSV7VuKrnGUz6Zg4D0Oi A326zUs5ZTdLCgm3ilan46AFf0yRdndfh5U86LdiNH5sNVi/Bch1fKizkI6feA7Df/ P7E8cKjuO3cEtL541D4cEhoDPzvE4Ublau9mjDwLg3OojXxAFhiZxly4CFntgb8Bwf qfx4cWJuhEt3YKhW6Ks2Lx6RW33KNMIpFp8zU2+UkFGJcjC9B3lqczRMYYWg3Wv7mW LZt2fy6OZNdBw== Authentication-Results: mx2-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-15-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.58] ([10.218.195.58:53064] helo=ap4-app1-15-ukb.ops.sfdc.net) by mx2-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__ach2679k1hqqbulb@p23w8suu7mln.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-15-ukb.ops.sfdc.net") id 33/CE-05258-EBE6D506; Fri, 26 Mar 2021 05:18:54 +0000 Date: Fri, 26 Mar 2021 05:18:54 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <o32HP000000000000000000000000000000000000000000000QQK9EH007qMq-aqWTi2oj5qOaIkTOw@sfdc.net> Subject: [Shopee MY] [Case Number 145976018] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_9677_1005869228.1616735934655" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_9677_1005869228.1616735934655 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_9677_1005869228.1616735934655 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004umWQSAY&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004umWQSAY&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004umWQSAY&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004umWQSAY&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004umWQSAY&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004umWQSAY&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>03/24/2021 17:41 PM<br/><br/><html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today. <br /> <br /> I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused. <br /> <br /> Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge. <br /> <br /> However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side.<br /> <br /> You may give this <a href="https://help.shopee.com.my/s/article/When-and-how-can-I-apply-for-a-return-1542972031358">LINK</a> to the buyer for "how to make return an refund"<br /> <br /> I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality.<br /> <br /> Please look after your health and that of your family in the face of pandemic.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Alif Haiqal<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000010um8P&from=int"><br><br>ref:_00D6F1oO9b._5006F2vkNjq:ref</body> </html></td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_9677_1005869228.1616735934655-- new/1620798671.M795125P22425.server2.bf-1.com,S=8185,W=8328 0000640 00000017771 15123230672 0014336 0 ustar 00 Return-Path: <dispute=support.shopee.com.my__0-4rpe2czor4kj1c@113v6e7tnybjej.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id qkXmKM9sm2CZVwAASFmK/g (envelope-from <dispute=support.shopee.com.my__0-4rpe2czor4kj1c@113v6e7tnybjej.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 12 May 2021 13:51:11 +0800 Return-path: <dispute=support.shopee.com.my__0-4rpe2czor4kj1c@113v6e7tnybjej.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 12 May 2021 13:51:11 +0800 Received: from smtp07-hnd-sp1.mta.salesforce.com ([101.53.172.230]:46465) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <dispute=support.shopee.com.my__0-4rpe2czor4kj1c@113v6e7tnybjej.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lghm9-0005YX-UI for peo@bf1.my; Wed, 12 May 2021 13:51:11 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1620798622; bh=an4bHGMOOzT5jBH4XCiE7npm5RMEjli7QYGNOb1dWv8=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=IkjK+f58qGGgQozktaUbKddI0Q198oFAwUlg+DNSjaDiUhH4lJMeHgqNmZOUoF9Qh BVuZoPQG/orfB10yOp/42uUh3FzujaG70UuDaKVUBrFMVuV7KnYASmFoFW4T2Zklx3 1mZ8xp6viSn2W5lSkcEjlHEd3s4iIsgzYhgYNZ2iV6EXi2q4ltUKEzgDaexgfm0KDI HSuLrCNkZg/9ZhtZFNOwpfpPDKmuVa/lNdajKxevLEOF6MTmMVr/uFqj2ALLLtSFis CiHQxWGYy9X9EsGs9fxn4fum0r1mQZqGUbQowUJQuPtUs+8sFR58k+Ave/ufax5vwi Pl8hzscZTq6UQ== Authentication-Results: mx2-hnd-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-11-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.219.233.4] ([10.219.233.4:58250] helo=ap4-app1-11-hnd.ops.sfdc.net) by mx2-hnd-sp1.mta.salesforce.com (envelope-from <dispute=support.shopee.com.my__0-4rpe2czor4kj1c@113v6e7tnybjej.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-11-hnd.ops.sfdc.net") id 67/62-05137-E9C6B906; Wed, 12 May 2021 05:50:22 +0000 Date: Wed, 12 May 2021 05:50:22 +0000 (GMT) From: Shopee MY Dispute Team <dispute@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <QinDJ000000000000000000000000000000000000000000000QSZC7W0087BDL0IiTh2IGgiSTJJXkQ@sfdc.net> Subject: Compensation Status Order 210502J9KPJ80U MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_7946_430396629.1620798622604" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000D5BnY X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002xlwho X-SFDC-Interface: internal X-Spam-Status: No, score=0.8 X-Spam-Score: 8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Dear bestform , Good day to you. My name is Hazera, I am the Dispute Agent that has reviewed the return/refund case for Order ID: 210502J9KPJ80U Content analysis details: (0.8 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 HTML_IMAGE_ONLY_20 BODY: HTML: images with 1600-2000 bytes of words -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.0 HK_SCAM No description available. X-Spam-Flag: NO ------=_Part_7946_430396629.1620798622604 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Dear bestform , Good day to you. My name is Hazera, I am the Dispute Agent that has reviewed the return/refund case for Order ID: 210502J9KPJ80U I would like to firstly extend my apologies regarding the issue faced with this order. I completely understand that this is not a pleasant experience and it is not what we expect our valued users to go through. Upon further checking, I am here to inform you that we have reviewed the compensation claim for the order again. Please note that Shopee will proceed to approve the buyer's refund request without needing to RETURN your product. For seller's compensation, do not worry, we will also process your compensation accordingly. Kindly note that the compensation amount will be processed to your seller's Shopee Wallet within 5 working days (excluding Saturday, Sunday, and Public Holiday). We understand the value of the business; therefore, I hope this compensation able to minimize the loss. We hope you shall continue to make a profitable income with Shopee and feel free to reach out to us anytime. Have a pleasant day ahead! :) Thank you for using Shopee! Warmest Regards, Hazera Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2xlwho:ref ------=_Part_7946_430396629.1620798622604 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Dear bestform ,<br /> <br /> Good day to you.<br /> <br /> My name is Hazera, I am the Dispute Agent that has reviewed the return/refund case for Order ID: 210502J9KPJ80U <br /> <br /> I would like to firstly extend my apologies regarding the issue faced with this order. I completely understand that this is not a pleasant experience and it is not what we expect our valued users to go through.<br /> <br /> Upon further checking, I am here to inform you that we have reviewed the compensation claim for the order again. Please note that Shopee will proceed to approve the buyer's refund request without needing to RETURN your product.<br /> <br /> For seller's compensation, do not worry, we will also process your compensation accordingly. Kindly note that the compensation amount will be processed to your seller's Shopee Wallet within 5 working days (excluding Saturday, Sunday, and Public Holiday).<br /> <br /> We understand the value of the business; therefore, I hope this compensation able to minimize the loss. We hope you shall continue to make a profitable income with Shopee and feel free to reach out to us anytime.<br /> <br /> Have a pleasant day ahead! :)<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Hazera<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000012ptOG&from=ext"><br><br>ref:_00D6F1oO9b._5006F2xlwho:ref</body> </html> ------=_Part_7946_430396629.1620798622604-- new/1620801941.M248474P3977.server2.bf-1.com,S=13597,W=13840 0000640 00000032435 15123230673 0014403 0 ustar 00 Return-Path: <noreply=support.shopee.com__5ljhqtxp9nf665my@ucrm8p27iijj.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id FRwDDZV5m2CJDwAASFmK/g (envelope-from <noreply=support.shopee.com__5ljhqtxp9nf665my@ucrm8p27iijj.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Wed, 12 May 2021 14:45:41 +0800 Return-path: <noreply=support.shopee.com__5ljhqtxp9nf665my@ucrm8p27iijj.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Wed, 12 May 2021 14:45:41 +0800 Received: from smtp07-hnd-sp1.mta.salesforce.com ([101.53.172.230]:42014) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <noreply=support.shopee.com__5ljhqtxp9nf665my@ucrm8p27iijj.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lgicw-00012e-Co for peo@bf1.my; Wed, 12 May 2021 14:45:41 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=supportcssalesforce; t=1620801896; bh=iEbsXPQs7lHXcoZTFZRzlK4lYEaP5CLYHhqFa87BU2E=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=V+mg5n8NEyYuB+1T3VEzTYCZ4V/IvbkkcWgvXnLCOEoEuRYdf7xrHqznvmSzAWOCr YhHlYCICu44lSGSDhcCQPaz1hg/9hQwfAhb1Y1s+DATPKrhAfv7a+dVSTBuVd0t585 iO8YwOVbhviB6sPBZWorUqtJMEP0gy7hWKNphVYmpqm1Lnm/PCmYS7YaUwnICi1vNc jC13srHaFfsARTjijJ2+N6/cdznQI/H1rQq5PKhEAwQqgkYkXDZ6n8v2TfKyq9Zs3a 1zg+yiCdqEVY6+mCeVgEDHyJCzSnSgiWHl0h5tPBBhyk+QdUhQ4onbCAQ/buN5WqM/ /Lga4K4XpEbfg== Authentication-Results: mx3-hnd-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-29-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.219.233.117] ([10.219.233.117:52318] helo=ap4-app1-29-hnd.ops.sfdc.net) by mx3-hnd-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__5ljhqtxp9nf665my@ucrm8p27iijj.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-29-hnd.ops.sfdc.net") id A6/80-15212-8697B906; Wed, 12 May 2021 06:44:56 +0000 Date: Wed, 12 May 2021 06:44:56 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <7qmCq000000000000000000000000000000000000000000000QSZEOF00KFgY7eLBSmK1A7fFBSq3EA@sfdc.net> Subject: [Shopee MY] [Case Number 163334767] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_9998_1589329618.1620801896054" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: force.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.0 HK_SCAM No description available. X-Spam-Flag: NO ------=_Part_9998_1589329618.1620801896054 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_9998_1589329618.1620801896054 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Dispute Team</b><br/>05/12/2021 13:50 PM<br/><br/> <title></title> Dear bestform ,<br /> <br /> Good day to you.<br /> <br /> My name is Hazera, I am the Dispute Agent that has reviewed the return/refund case for Order ID: 210502J9KPJ80U <br /> <br /> I would like to firstly extend my apologies regarding the issue faced with this order. I completely understand that this is not a pleasant experience and it is not what we expect our valued users to go through.<br /> <br /> Upon further checking, I am here to inform you that we have reviewed the compensation claim for the order again. Please note that Shopee will proceed to approve the buyer's refund request without needing to RETURN your product.<br /> <br /> For seller's compensation, do not worry, we will also process your compensation accordingly. Kindly note that the compensation amount will be processed to your seller's Shopee Wallet within 5 working days (excluding Saturday, Sunday, and Public Holiday).<br /> <br /> We understand the value of the business; therefore, I hope this compensation able to minimize the loss. We hope you shall continue to make a profitable income with Shopee and feel free to reach out to us anytime.<br /> <br /> Have a pleasant day ahead! :)<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Hazera<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000012ptOG&from=int"><br><br>ref:_00D6F1oO9b._5006F2xlwho:ref </td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_9998_1589329618.1620801896054-- new/1621566646.M66980P10504.server2.bf-1.com,S=6843,W=6973 0000640 00000015273 15123230673 0014244 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-6f1daf1jw4lej4@el5s92ajwbcwxe.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 2VZKObUkp2AIKQAASFmK/g (envelope-from <help=support.shopee.com.my__0-6f1daf1jw4lej4@el5s92ajwbcwxe.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Fri, 21 May 2021 11:10:45 +0800 Return-path: <help=support.shopee.com.my__0-6f1daf1jw4lej4@el5s92ajwbcwxe.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Fri, 21 May 2021 11:10:46 +0800 Received: from smtp14-hnd-sp1.mta.salesforce.com ([101.53.172.237]:40905) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <help=support.shopee.com.my__0-6f1daf1jw4lej4@el5s92ajwbcwxe.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1ljvYo-0001xS-QH for peo@bf1.my; Fri, 21 May 2021 11:10:45 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1621566597; bh=uczmKTjAlbHroxkfRWMcv7sSoUQvxBM1V5xCYyhbUu0=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=Cykcr4oIKtE5xor+5AQiHmSPcw84uBNo8fAiFTBYK0lDaMj23FFDwpSZ/0+/57+9b 6Sgc9KX7MYusg+K7zfxU7J808ZQVWrIoo7F/ZOG8QQZ8eReZbzHEtYTyTkoFisx5k1 8/sbOLNycQm3KpeOS9PuaMcJP8+FKM4U09Y6piJvZzQtQJJnBXGFKo0aiBRK2NJKl1 D70jZfINJNQC17cIicIJCsXP2q2NuYMp5CBwD/19qzP+Rtl6gHg9o8sRUpIY85/PBn ETMOPphZKh5hCaGHtQqggCEWV5J8W4BlSFnA5fOl1ovHeJwrmVrcKoq+G2DgdNCPzG 4w7DoYrAqD+uQ== Authentication-Results: mx3-hnd-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-6-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.219.233.28] ([10.219.233.28:43082] helo=ap4-app1-6-hnd.ops.sfdc.net) by mx3-hnd-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-6f1daf1jw4lej4@el5s92ajwbcwxe.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-6-hnd.ops.sfdc.net") id 1F/57-06959-58427A06; Fri, 21 May 2021 03:09:57 +0000 Date: Fri, 21 May 2021 03:09:57 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <JvROp000000000000000000000000000000000000000000000QTFSSK00U2LoSwf_SHKuaHJvWrdTyQ@sfdc.net> Subject: [Seller] Order status inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_5478_1402677723.1621566597936" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DpRwH X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002zJlVD X-SFDC-Interface: internal X-Spam-Status: No, score=1.8 X-Spam-Score: 18 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi Zul, Thank you for contacting Shopee. My name is Yasmin, and I'll be assisting you with your issue. Firstly, I would like to apologize as our chat disconnected while I am checking on your query. Content analysis details: (1.8 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 1.6 HTML_IMAGE_ONLY_12 BODY: HTML: images with 800-1200 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_5478_1402677723.1621566597936 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi Zul, Thank you for contacting Shopee. My name is Yasmin, and I'll be assisting you with your issue. Firstly, I would like to apologize as our chat disconnected while I am checking on your query. We hope the information provided via our conversation has resolves your inquiry. Nevertheless, you may also visit our Help Centre for more information at https://help.shopee.com.my/s/ We thank you in advance for your kind understanding and patience in this matter. Thank you for choosing Shopee! Warmest Regards, Suhaida Yasmin For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2zJlVD:ref ------=_Part_5478_1402677723.1621566597936 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi Zul,<br /> <br /> Thank you for contacting Shopee. My name is Yasmin, and I'll be assisting you with your issue.<br /> <br /> Firstly, I would like to apologize as our chat disconnected while I am checking on your query.<br /> <br /> We hope the information provided via our conversation has resolves your inquiry. Nevertheless, you may also visit our Help Centre for more information at https://help.shopee.com.my/s/<br /> <br /> We thank you in advance for your kind understanding and patience in this matter.<br /> <br /> Thank you for choosing Shopee!<br /> <br /> Warmest Regards,<br /> Suhaida Yasmin<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00001372XI&from=ext"><br><br>ref:_00D6F1oO9b._5006F2zJlVD:ref</body> </html> ------=_Part_5478_1402677723.1621566597936-- new/1622403425.M630433P19480.server2.bf-1.com,S=7424,W=7581 0000640 00000016400 15123230673 0014271 0 ustar 00 Return-Path: <help=support.shopee.com.my__9cphhhkx999r4q62@bjhttnrca6om.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id iRhiFGHps2AYTAAASFmK/g (envelope-from <help=support.shopee.com.my__9cphhhkx999r4q62@bjhttnrca6om.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Mon, 31 May 2021 03:37:05 +0800 Return-path: <help=support.shopee.com.my__9cphhhkx999r4q62@bjhttnrca6om.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Mon, 31 May 2021 03:37:05 +0800 Received: from smtp14-hnd-sp1.mta.salesforce.com ([101.53.172.237]:58298) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <help=support.shopee.com.my__9cphhhkx999r4q62@bjhttnrca6om.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lnRFC-0004zJ-JW for peo@bf1.my; Mon, 31 May 2021 03:37:05 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1622403378; bh=XO1oZYnsMDyYSTwInWrK1yd3c1Nz3k8T7P8nv7cCeI4=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=hjvR0C8jh5fDzp7ZO1w1GFT/xX/6D7g6DR/lUcVuaABL2d6ywCq5VxBgXd2oaFnCl bBn6W7CvEnxsY90vhPMGClwkpaF0hZAPTIK+C+9i3D0bm2FIRoZlr65J+AUHKtI7ft ha8PhqS81rjQUtJ1TJbOnZ0ysazWmuyIqcSB87upncD5okFJxf88pXMqDo/boXPYPS DY6TC8YrIrX/yrlJ4cti+c9KvI+JHukEiN+gID4/ph+xoZfdBMH1ogsU7+Pe/anHaw 0PY8dJtVL6hcptLN8NfRyXE31NuVwavIxd035u3tGhWs9UPB6LPB4eEBqcEsiwkTS0 utNijf47SYxBw== Authentication-Results: mx4-hnd-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-28-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.219.233.116] ([10.219.233.116:60384] helo=ap4-app1-28-hnd.ops.sfdc.net) by mx4-hnd-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__9cphhhkx999r4q62@bjhttnrca6om.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-28-hnd.ops.sfdc.net") id 77/A7-10530-239E3B06; Sun, 30 May 2021 19:36:18 +0000 Date: Sun, 30 May 2021 19:36:18 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <SU9yY000000000000000000000000000000000000000000000QTXQGH00nBzjzS1bSPG_tLnpAbzFog@sfdc.net> Subject: [Seller] Shocking Sale Campaign MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_15234_1086333094.1622403378667" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000EQoJ1 X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002zWETj X-SFDC-Interface: internal X-Spam-Status: No, score=1.2 X-Spam-Score: 12 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Good evening to you and thank you for contacting Shopee. My name is Logen, and I am the customer service agent that will be assisting your inquiry. First and foremost, please accept our sincere apologies in regard to your unfortunate shopping experience in Shopee and rest assured, we will do our best to assist you. Content analysis details: (1.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 1.0 HTML_IMAGE_ONLY_16 BODY: HTML: images with 1200-1600 bytes of words 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_15234_1086333094.1622403378667 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform, Good evening to you and thank you for contacting Shopee. My name is Logen, = and I am the customer service agent that will be assisting your inquiry. First and foremost, please accept our sincere apologies in regard to your u= nfortunate shopping experience in Shopee and rest assured, we will do our b= est to assist you. If you only want to opt-out of the Campaign, please specify the campaign an= d the campaign date: For MCO PN reissue, kindly request the following details: Seller's full name : Seller's contact number : Seller's email address : Kindly revert with the following details. I hope the above was helpful in clarifying your query. If there are any fur= ther concerns, please do not hesitate to reach out and we=E2=80=99ll be gla= d to assist you further. Thank you for using Shopee! Warmest Regards, LOGENATHAN Shopee Team For more information, you can visit our Help Centre: https://help.shopee.co= m.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (= Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2zWETj:ref ------=_Part_15234_1086333094.1622403378667 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform,<br /> <br /> <br /> Good evening to you and thank you for contacting Shopee. My name is Logen, and I am the customer service agent that will be assisting your inquiry.<br /> <br /> First and foremost, please accept our sincere apologies in regard to your unfortunate shopping experience in Shopee and rest assured, we will do our best to assist you.<br /> <br /> If you only want to opt-out of the Campaign, please specify the campaign and the campaign date:<br /> <br /> For MCO PN reissue, kindly request the following details:<br /> <br /> Seller's full name : <br /> Seller's contact number : <br /> Seller's email address :<br /> <br /> Kindly revert with the following details.<br /> <br /> I hope the above was helpful in clarifying your query. If there are any further concerns, please do not hesitate to reach out and we’ll be glad to assist you further.<br /> <br /> <br /> Thank you for using Shopee!<br /> <br /> Warmest Regards,<br /> LOGENATHAN<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre: https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000013VrQC&from=ext"><br><br>ref:_00D6F1oO9b._5006F2zWETj:ref</body> </html> ------=_Part_15234_1086333094.1622403378667-- new/1622490484.M821818P16529.server2.bf-1.com,S=8311,W=8456 0000640 00000020167 15123230673 0014321 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-7k0etzl91lbkt4@n816wueswbktnp.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id yJ4OLXQ9tWCRQAAASFmK/g (envelope-from <help=support.shopee.com.my__0-7k0etzl91lbkt4@n816wueswbktnp.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Tue, 01 Jun 2021 03:48:04 +0800 Return-path: <help=support.shopee.com.my__0-7k0etzl91lbkt4@n816wueswbktnp.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Tue, 01 Jun 2021 03:48:04 +0800 Received: from smtp06-hnd-sp1.mta.salesforce.com ([101.53.172.229]:18854) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <help=support.shopee.com.my__0-7k0etzl91lbkt4@n816wueswbktnp.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lnntP-0004EM-CV for peo@bf1.my; Tue, 01 Jun 2021 03:48:04 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1622490437; bh=bYqxlAIy8vtl1GfKq8oMk5Q6nMW2RUf2jpJIrdOlq0w=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=NkUiRQyqr2ohj/P8WQyF9ClYvorOTwS1YggyD/khpJfcN83q3fArhIiM71nzAkSYz GLsd4jGW7le14ZugRJDGJr8XJ7M+8XAoElfdG8hThqmELwjYB6BBUpXCAMtcwmMhLW 7Rs81ORdCxMS2F8GnD42TAn3qx5tujrvSGXVJwW2j7iRsY+WeS/y7Sp2nHPSFCSnS0 HSUTGnsiGAU4cYtUZLofXVB2daFdQkgYkSbmAbXLyS4HpIZkq/D9l5qBHw1oT/FVgM Waarcly0prU3G+NhaD/6Ufo5iPyBPOfIgVESk3eaaesgA0PPXHUDbvSlaV++3erQ4F /JtPRf3/fvpuQ== Authentication-Results: mx4-hnd-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-24-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.219.233.82] ([10.219.233.82:53236] helo=ap4-app1-24-hnd.ops.sfdc.net) by mx4-hnd-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-7k0etzl91lbkt4@n816wueswbktnp.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-24-hnd.ops.sfdc.net") id 0E/CB-10530-54D35B06; Mon, 31 May 2021 19:47:17 +0000 Date: Mon, 31 May 2021 19:47:17 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <IjEfp000000000000000000000000000000000000000000000QTZLJV00r67ciQn5TIiSxWa-n0k6HQ@sfdc.net> Subject: [Shopee] [Case ID 168817656] [Gentle Reminder] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_34771_1155302373.1622490437898" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000EQoJ1 X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F0000009uow X-SFDC-Interface: internal X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi winson yong, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Content analysis details: (0.9 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 HTML_IMAGE_ONLY_28 BODY: HTML: images with 2400-2800 bytes of words -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_34771_1155302373.1622490437898 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi winson yong, We're just wondering if you've had the chance to review the latest update from the Customer Service Representative assigned to your support request? If you'd like to provide an update, or require more time work through our latest comment, simply reply to this email and we're happy to assist further. Thanks! ref:_00D6F1oO9b._5006F2zWETj:ref ------=_Part_34771_1155302373.1622490437898 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://shopeecs.my.salesforce.com/servlet/servlet.Im= ageServer?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr = valign=3D"top" style=3D" display:none;"><td style=3D" background-color:#F= FFFFF; bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"to= p" ><td styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFF= F; bEditID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:a= rial;"><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5= " height=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" s= tyle=3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:mai= n; font-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><div = style=3D"color: rgb(0, 0, 0);"><span style=3D"font-family: Arial; white-spa= ce: pre-wrap; background-color: rgb(255, 255, 255);">Hi winson yong,=20 We're just wondering if you've had the chance to review the latest update f= rom the Customer Service Representative assigned to your support request?= =20 If you'd like to provide an update, or require more time work through our l= atest comment, simply reply to this email and we're happy to assist further= .=20 Thanks!</span></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0);"><f= ont face=3D"arial"><br></font></div><div style=3D"font-size: 12pt; color: r= gb(0, 0, 0);"><font face=3D"arial"><br></font></div><div style=3D"font-size= : 12pt;"><font face=3D"arial" style=3D"" color=3D"#ffffff"><br></font></div= ><div style=3D"font-size: 12pt;"><span style=3D"font-size: x-small; backgro= und-color: rgb(255, 255, 255);"><font color=3D"#ffffff">ref:_00D6F1oO9b._50= 06F2zWETj:ref</font></span></div></td></tr></table></td></tr><tr valign=3D"= top" ><td style=3D" background-color:#FFFFFF; bEditID:r4st1; bLabel:accent= 2; height:5;"></td></tr><tr valign=3D"top" ><td style=3D" background-color= :#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align:top; height:100; tex= t-align:left;"></td></tr><tr valign=3D"top" ><td style=3D" background-colo= r:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"></td></tr></table></ce= nter></body></html> ------=_Part_34771_1155302373.1622490437898-- new/1623049323.M426754P3603.server2.bf-1.com,S=8916,W=9087 0000640 00000021324 15123230673 0014227 0 ustar 00 Return-Path: <help=support.shopee.com.my__40s1mjp2jswqrjtw@v4dhfdv64u9e.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id cMCgFGvEvWATDgAASFmK/g (envelope-from <help=support.shopee.com.my__40s1mjp2jswqrjtw@v4dhfdv64u9e.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Mon, 07 Jun 2021 15:02:03 +0800 Return-path: <help=support.shopee.com.my__40s1mjp2jswqrjtw@v4dhfdv64u9e.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Mon, 07 Jun 2021 15:02:03 +0800 Received: from smtp07-hnd-sp1.mta.salesforce.com ([101.53.172.230]:49127) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <help=support.shopee.com.my__40s1mjp2jswqrjtw@v4dhfdv64u9e.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lq9Gq-0000og-K9 for peo@bf1.my; Mon, 07 Jun 2021 15:02:03 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1623049270; bh=b/YZK2njdOZJUNm4/NptSAFfmyeBNIRDoGsLBVbcUe0=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=hct7uRdzy5wgc8eRNkTYn1mrI+s/4VLRL3a/aZVY/Fr86HtMYe2qVoKj6QfZj5SdD dtIdQDyRoCZDjrwZRWr8qm6/GDfnZ3QtAo1Pqp6zU3QJeHm3ZSpxyqjQn1+KjV6j2k onCAM7qilPdk6lApDVy6ibUw0+UwVprL/UjVuLeLqF6shmHv+tZ+DMjMIL/CdTMLPH rZNZfR1ENrnX6BH4rgZRH8Wh0tzOCtYczyy6NKyLdsMGdHkD08yWGAf30Hww+FCly1 8VthL1qqoqwHxl9q7jxusQT/aCFrpFzu917rHPI2zKmZkbI/Fb0TzX/VypmDToaZbN wuJ0MO1ZT7W5A== Authentication-Results: mx2-hnd-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-9-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.219.233.34] ([10.219.233.34:46662] helo=ap4-app1-9-hnd.ops.sfdc.net) by mx2-hnd-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__40s1mjp2jswqrjtw@v4dhfdv64u9e.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app1-9-hnd.ops.sfdc.net") id B9/B5-40842-634CDB06; Mon, 07 Jun 2021 07:01:10 +0000 Date: Mon, 7 Jun 2021 07:01:10 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <_cPJ2000000000000000000000000000000000000000000000QUBKTV00sF--NE_HTQ2QlFJw0Ks5hQ@sfdc.net> Subject: [ASG] Wrong Item - Order #210528SF1K503E MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_30588_1075340098.1623049270734" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000Dia1f X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002zOfrd X-SFDC-Interface: internal X-Spam-Status: No, score=1.5 X-Spam-Score: 15 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform Greetings from Shopee! My name is Aqliah, I am reaching out to you on behalf of Shopee Customer Service Team. Content analysis details: (1.5 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.1 TVD_SUBJ_ACC_NUM Subject has spammy looking monetary reference -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 1.3 HTML_IMAGE_ONLY_24 BODY: HTML: images with 2000-2400 bytes of words 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_30588_1075340098.1623049270734 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bestform Greetings from Shopee! My name is Aqliah, I am reaching out to you on behalf of Shopee Customer Se= rvice Team. Kindly allow me to share that we have received a request from a buyer who i= s concerned about the authentication of the product for Order SN: 210528SF1= K503E. In order to prove your listing=E2=80=99s authenticity, we would like to see= k for your kind assistance to provide evidence to us. Please be informed th= at once you have provided the information, Shopee will reject the buyer's c= laim and log it as evidence for future claims. All future refund requests r= egarding the authentication for the same listing will be automatically deni= ed as it has been proven as authentic. If you had proven a product/listing = to be authentic once, there would not be a need to provide evidence for the= same listing again. Example of evidence sellers can provide: 1) Authorization of distribution or brand registration certificates 2) Sales Invoice from Manufacturer or Authorized Distributor 3) Certified Copy of Trademark/Patent Registration As such, kindly provide us with the proof within the next 3 working days [l= atest by 10/ 06/ 2021]. Failure to revert will result in auto-approval for = buyers' refund and it will be deducted from your seller wallet. At the same time, do take note this can result in your listing to be remove= d and Preferred Seller status to be revoked as well. Looking forward to your reply. Thank you for using Shopee! Warmest Regards, Nur Aqliah For more information, you can visit our Help Centre : https://help.shopee.c= om.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (= Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2zOfrd:ref ------=_Part_30588_1075340098.1623049270734 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform<br /> <br /> Greetings from Shopee!<br /> <br /> My name is Aqliah, I am reaching out to you on behalf of Shopee Customer Service Team. <br /> <br /> Kindly allow me to share that we have received a request from a buyer who is concerned about the authentication of the product for Order SN: 210528SF1K503E.<br /> <br /> In order to prove your listing’s authenticity, we would like to seek for your kind assistance to provide evidence to us. Please be informed that once you have provided the information, Shopee will reject the buyer's claim and log it as evidence for future claims. All future refund requests regarding the authentication for the same listing will be automatically denied as it has been proven as authentic. If you had proven a product/listing to be authentic once, there would not be a need to provide evidence for the same listing again. <br /> <br /> Example of evidence sellers can provide:<br /> <br /> 1) Authorization of distribution or brand registration certificates<br /> 2) Sales Invoice from Manufacturer or Authorized Distributor <br /> 3) Certified Copy of Trademark/Patent Registration<br /> <br /> <br /> As such, kindly provide us with the proof within the next 3 working days [latest by 10/ 06/ 2021]. Failure to revert will result in auto-approval for buyers' refund and it will be deducted from your seller wallet. <br /> <br /> At the same time, do take note this can result in your listing to be removed and Preferred Seller status to be revoked as well. <br /> <br /> Looking forward to your reply. <br /> <br /> Thank you for using Shopee!<br /> <br /> Warmest Regards,<br /> Nur Aqliah<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000013dZaw&from=ext"><br><br>ref:_00D6F1oO9b._5006F2zOfrd:ref</body> </html> ------=_Part_30588_1075340098.1623049270734-- new/1624498058.M146699P18575.server2.bf-1.com,S=8219,W=8397 0000640 00000020033 15123230673 0014345 0 ustar 00 Return-Path: <dispute=support.shopee.com.my__0-179uj5cmiax2nb@7wtvp7gifdb62s.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id MVCwBIrf02CPSAAASFmK/g (envelope-from <dispute=support.shopee.com.my__0-179uj5cmiax2nb@7wtvp7gifdb62s.6f-1oo9buae.ap4.bnc.salesforce.com>) for <peo@bf1.my>; Thu, 24 Jun 2021 09:27:38 +0800 Return-path: <dispute=support.shopee.com.my__0-179uj5cmiax2nb@7wtvp7gifdb62s.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 24 Jun 2021 09:27:38 +0800 Received: from smtp14-hnd-sp1.mta.salesforce.com ([101.53.172.237]:46257) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <dispute=support.shopee.com.my__0-179uj5cmiax2nb@7wtvp7gifdb62s.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1lwE9m-0004iq-47 for peo@bf1.my; Thu, 24 Jun 2021 09:27:37 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1624498008; bh=IEtkHqNF5MrhLVIKhfjHhWqvmEYEDbmkEb5xZaAxctQ=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=c2q/d4LQrlP2BjexBSQ8HZ2NgvrnGvD8oMZguk8USJQSK9sEihFru9JXWGy8Me+h0 s5QXupsTDkfzV72f6lE8u2anSKnw1NGneyv8L0BKkpmuq274CGfYW6P1RLkCEliurs KQqVcBHDB8qd48rCDM3sJG4CwxPxOizJJSZxfKltlK+x1NEu+NdqQ1jWgo1vlngB4p p/r/jqL0vDzl/Uyq1hy1kOw27KAcFjXJ4xD+MG/QuebhZDW2c9UTlKcpv3sHamor1K UpkNvWP/m6s+W/8dnhwHM1FGZQhB6YIxaF54y12S8EfUiURA0HuK0N1n7JBy3G6CT9 hoQ/bKv2/40aQ== Authentication-Results: mx3-hnd-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app2-5-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.219.233.66] ([10.219.233.66:48826] helo=ap4-app2-5-hnd.ops.sfdc.net) by mx3-hnd-sp1.mta.salesforce.com (envelope-from <dispute=support.shopee.com.my__0-179uj5cmiax2nb@7wtvp7gifdb62s.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp1;3:ap4;4:prod/CN=ap4-app2-5-hnd.ops.sfdc.net") id E4/18-07391-85FD3D06; Thu, 24 Jun 2021 01:26:48 +0000 Date: Thu, 24 Jun 2021 01:26:48 +0000 (GMT) From: Shopee MY Dispute Team <dispute@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <4H49D000000000000000000000000000000000000000000000QV6MOM00KLXzzPfPQneN52it2CB8ig@sfdc.net> Subject: ORDER SN 2106016P21BRUC (NON RECEIPT - CITY LINK) MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_2450_1486600176.1624498008244" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000EQfK9 X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F000030mpi1 X-SFDC-Interface: internal X-Spam-Status: No, score=1.4 X-Spam-Score: 14 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Dear BF1 - Essential Oils, Good day to you. My name is Ganesh, the Dispute Agent that currently reviewing your case. I shall do my best to resolve the issue amicably. Content analysis details: (1.4 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.5 SUBJ_ALL_CAPS Subject is all capitals 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 HTML_IMAGE_ONLY_20 BODY: HTML: images with 1600-2000 bytes of words -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_2450_1486600176.1624498008244 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Dear BF1 - Essential Oils, Good day to you. My name is Ganesh, the Dispute Agent that currently reviewing your case. I = shall do my best to resolve the issue amicably. I would like to firstly extend my apologies regarding the issue faced with = this order. I completely understand that this is not a pleasant experience = on delayed delivery and it is not what we expect our valued users to go thr= ough. Upon logistic checking, I am here to inform you that we have verified the p= arcel was lost due to courier mishandling. Hence, we have proceeded to claim for compensation on your behalf. Kindly note that the compensation amount for the lost parcel will be proces= sed to your seller's Shopee Wallet within 5 working days (excluding Saturda= y, Sunday, and Public Holiday). We understand the value of the business; therefore, we hope this compensati= on able to minimize the loss. We hope you shall continue to make a profitable income with Shopee and feel= free to reach out to us anytime. Have a pleasant day ahead !=F0=9F=98=8A Thank you for using Shopee! Warmest Regards, Ganeshvarmaa Shopee Team For more information, you can visit our help centre: https://help.shopee.com.my/. Need help? Chat with us in app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays) ref:_00D6F1oO9b._5006F30mpi1:ref ------=_Part_2450_1486600176.1624498008244 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html> <head> =09<title></title> </head> <body>Dear BF1 - Essential Oils,<br /> <br /> Good day to you.<br /> <br /> My name is Ganesh, the Dispute Agent that currently reviewing your case. I = shall do my best to resolve the issue amicably.<br /> <br /> I would like to firstly extend my apologies regarding the issue faced with = this order. I completely understand that this is not a pleasant experience = on delayed delivery and it is not what we expect our valued users to go thr= ough.<br /> <br /> Upon logistic checking, I am here to inform you that we have verified the p= arcel was lost due to courier mishandling.<br /> <br /> Hence, we have proceeded to claim for compensation on your behalf.<br /> <br /> Kindly note that the compensation amount for the lost parcel will be proces= sed to your seller's Shopee Wallet within 5 working days (excluding Sat= urday, Sunday, and Public Holiday).<br /> <br /> We understand the value of the business; therefore, we hope this compensati= on able to minimize the loss. <br /> <br /> We hope you shall continue to make a profitable income with Shopee and feel= free to reach out to us anytime.<br /> <br /> Have a pleasant day ahead !=F0=9F=98=8A<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Ganeshvarmaa<br /> Shopee Team<br /> <br /> For more information, you can visit our help centre:<br /> https://help.shopee.com.my/.<br /> Need help?<br /> Chat with us in app (Mon-Fri, 9am-10pm) or<br /> call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<img src=3D= "https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D6F= 000001oO9b&esid=3D0186F000014ZLjf&from=3Dext"><br><br>ref:_00D6F1oO9b._5006= F30mpi1:ref</body> </html> ------=_Part_2450_1486600176.1624498008244-- new/1627696553.M831319P28020.server2.bf-1.com,S=48326,W=49523 0000640 00000136306 15123230673 0014472 0 ustar 00 Return-Path: <bounce+e0b24a.8241c8-peo=bf1.my@mailgun.shopeemobile.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 9uyqLamtBGF0bQAASFmK/g (envelope-from <bounce+e0b24a.8241c8-peo=bf1.my@mailgun.shopeemobile.com>) for <peo@bf1.my>; Sat, 31 Jul 2021 09:55:53 +0800 Return-path: <bounce+e0b24a.8241c8-peo=bf1.my@mailgun.shopeemobile.com> Envelope-to: peo@bf1.my Delivery-date: Sat, 31 Jul 2021 09:55:53 +0800 Received: from m200-158.mailgun.net ([161.38.200.158]:47491) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.94.2) (envelope-from <bounce+e0b24a.8241c8-peo=bf1.my@mailgun.shopeemobile.com>) id 1m9eEW-0007DK-TU for peo@bf1.my; Sat, 31 Jul 2021 09:55:53 +0800 DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=mailgun.shopeemobile.com; q=dns/txt; s=mx; t=1627696533; h=Content-Transfer-Encoding: From: Subject: Content-Type: Message-Id: Mime-Version: Date: To: Sender; bh=zCQ6fKZoe3lHKifBxs1Lo13A9NKIZAXmLFDDS3jsRyE=; b=QqZcbLBryGYh0A9aR1mJjH+tNSZCKYMRz7lVWdd79vLZYlifZQQ6tuUZahWb06lsfx+DJ1tR yrJACocVhpuTz+xQM94z6+5rtsmkIEg8MfzZyRTvyUL+/wze9pJK7ZWm+VM47xlkD6+qTQvn pL1b0jWzatFmVo77e3knKhv4BZo= X-Mailgun-Sending-Ip: 161.38.200.158 X-Mailgun-Sid: WyIxOTA2ZSIsICJwZW9AYmYxLm15IiwgIjgyNDFjOCJd Received: from k8s-worker-sg-live-1307.shopeemobile.com (<unknown> [103.115.78.3]) by smtp-out-n07.prod.us-east-1.postgun.com with SMTP id 6104ad7b17c2b4047d0189e9; Sat, 31 Jul 2021 01:55:07 GMT Sender: info=shopee.com.my@mailgun.shopeemobile.com To: peo@bf1.my X-Shopee-Track-Opens: true Date: Sat, 31 Jul 2021 09:55:06 +0800 Mime-Version: 1.0 Message-Id: <1627696506170570503.31.3835275581120233@mesos-agent-sg-live-4981.shopeemobile.com> Content-Type: text/html; charset="utf-8" Subject: Your Shopee email has been changed From: Shopee <info@shopee.com.my> X-Shopee-Track-Clicks: true X-Mailgun-Tag: account/email_changed X-Mailgun-Variables: {"template_name": "account/email_changed", "x-trace": "7d16e2da-5e5f-40c1-9cce-a008e713154d", "x-region": "MY", "x-sender": "info@shopee.com.my"} Content-Transfer-Encoding: quoted-printable X-Spam-Status: No, score=1.5 X-Spam-Score: 15 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Your Shopee email has been changed Hello bestform, Your Shopee email has been successfully changed to bf1_alex@yahoo.com. All future email notifications from Shopee will be sent to this new email address. Content analysis details: (1.5 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.sg] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.1 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 0.0 HTML_MESSAGE BODY: HTML included in message 1.1 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.0 T_REMOTE_IMAGE Message contains an external image X-Spam-Flag: NO <!doctype html> <html> <head> <title>Your Shopee email has been changed</title> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DUTF-8= " /> <meta name=3D"viewport" content=3D"width=3Ddevice-width; initial-scale= =3D1.0; maximum-scale=3D1.0;"> =20 <style type=3D"text/css"> .base_font { font-family: Helvetica, arial, sans-serif !important; font-size: 13px; color:#000000; } .orange { color:#ff5722 !important; } .bg_orange { background-color:#ff5722; } .white { color:white; } .caret_right { border-top: 4px solid transparent; border-bottom: 4px solid transparent; border-left: 4px solid white; display: inline-block; height: 0; vertical-align: middle; width: 0; } .text_align_left { text-align: left; } html { --lh: 18px; line-height: var(--lh); } .overflow { --max-lines: 2; position: relative; max-height: calc(var(--lh) * var(--max-lines)); min-height: calc(var(--lh) * var(--max-lines)); height: calc(var(--lh) * var(--max-lines)); overflow: hidden; } .overflow::before { position: absolute; content: "..."; =20 bottom: 0; right: 0; } .overflow::after { content: ""; position: absolute; =20 right: 0; width: 1rem; height: 1rem; } .link {text-decoration:none;color:#ff5722;} =20 div, p, a, li, td { -webkit-text-size-adjust:none; } #outlook a {padding:0;} =20 html{width: 100%; } body{width:100% !important; -webkit-text-size-adjust:100%; -ms-text-siz= e-adjust:100%; margin:0; padding:0;} =20 .ExternalClass {width:100%;} =20 .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass f= ont, .ExternalClass td, .ExternalClass div {line-height: 100%;} =20 #backgroundTable {margin:0; padding:0; width:100% !important; line-heig= ht: 100% !important;} img {outline:none; text-decoration:none;border:none; -ms-interpolation-= mode: bicubic;} a img {border:none;} .image_fix {display:block;} p {margin: 0px 0px !important;} table td {border-collapse: collapse;} table { border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspac= e:0pt; } a {color: #33b9ff;text-decoration: none;text-decoration:none!important;= } =20 table[class=3Dfull] { width: 100%; clear: both; } .textstyle { text-align:left;font-family: Helvetica, arial, sans-serif;= font-size: 13px;color:#000000;vertical-align:top; width:280px; } .titlestyle { text-align:left;font-family: Helvetica, arial, sans-serif= ; color:#1f1f1f; font-size: 13px;font-weight:bold; } =20 @media only screen and (max-width: 640px) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 440px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 420px!important;text-align:= center!important;} .devicecolumn {width:210px;min-width:210px;max-width:210px;} .footercolumn {width:80px;min-width:80px;max-width:80px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 440px!important;height:220px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 132px!important;height:132px!important= ;} } =20 =20 @media only screen and (min-width: 320px) and (max-width: 480px) and (= -webkit-min-device-pixel-ratio: 2){ a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 280px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 260px!important;text-align:= center!important;} .devicecolumn {width:130px;min-width:130px;max-width:130px;} .footercolumn {width:50px;min-width:50px;max-width:50px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 280px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 79px!important;height:79px!important;} } =20 @media only screen and (min-width: 320px) and (max-width: 568px) and (-= webkit-min-device-pixel-ratio: 2) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 280px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 260px!important;text-align:= center!important;} .devicecolumn {width:130px;min-width:130px;max-width:130px;} .footercolumn {width:50px;min-width:50px;max-width:50px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 280px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 79px!important;height:79px!important;} } =20 @media only screen and (min-width: 375px) and (max-width: 667px) and (-= webkit-min-device-pixel-ratio: 2){ a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 335px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 315px!important;text-align:= center!important;} .devicecolumn {width:157px;min-width:157px;max-width:157px;} .footercolumn {width:60px;min-width:60px;max-width:60px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 335px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 95px!important;height:95px!important;} } =20 @media only screen and (min-width: 414px) and (max-width: 736px) and (-= webkit-min-device-pixel-ratio: 3){ a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 374px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 354px!important;text-align:= center!important;} .devicecolumn {width:177px;min-width:177px;max-width:177px;} .footercolumn {width:70px;min-width:70px;max-width:70px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 374px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 110px!important;height:110px!important= ;} } =20 @media only screen and (device-width: 414px) and (device-height: 896px)= and (-webkit-device-pixel-ratio : 2) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 374px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 354px!important;text-align:= center!important;} .devicecolumn {width:177px;min-width:177px;max-width:177px;} .footercolumn {width:70px;min-width:70px;max-width:70px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 374px!important;height:187px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media only screen and (device-width: 375px) and (device-height: 812px)= and (-webkit-device-pixel-ratio : 3) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 335px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 315px!important;text-align:= center!important;} .devicecolumn {width:130px;min-width:130px;max-width:130px;display:= block!important;} .footercolumn {width:60px;min-width:60px;max-width:60px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 335px!important;height:130px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media only screen and (device-width: 414px) and (device-height: 896px)= and (-webkit-device-pixel-ratio : 3) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 374px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 354px!important;text-align:= center!important;} .devicecolumn {width:177px;min-width:177px;max-width:177px;} .footercolumn {width:70px;min-width:70px;max-width:70px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 374px!important;height:187px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media screen and (device-width: 360px) and (device-height: 640px) and = (-webkit-device-pixel-ratio: 2) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 320px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 300px!important;text-align:= center!important;} .devicecolumn {width:150px;min-width:150px;max-width:150px;} .footercolumn {width:55px;min-width:55px;max-width:55px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 320px!important;height:320px!important;= } =20 img[class=3Dcol2img] {width: 160px!important;height:160px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media screen and (device-width: 320px) and (device-height: 640px) and = (-webkit-device-pixel-ratio: 3) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 280px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 260px!important;text-align:= center!important;} .devicecolumn {width:130px;min-width:130px;max-width:130px;} .footercolumn {width:50px;min-width:50px;max-width:50px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 280px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 79px!important;height:79px!important;} } =20 @media screen and (device-width: 360px) and (device-height: 640px) and = (-webkit-device-pixel-ratio: 3) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 280px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 260px!important;text-align:= center!important;} .devicecolumn {width:130px;min-width:130px;max-width:130px;} .footercolumn {width:50px;min-width:50px;max-width:50px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 280px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 79px!important;height:72px!important;} } =20 @media screen and (device-width: 360px) and (device-height: 640px) and = (-webkit-device-pixel-ratio: 4) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 320px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 300px!important;text-align:= center!important;} .devicecolumn {width:150px;min-width:150px;max-width:150px;} .footercolumn {width:55px;min-width:55px;max-width:55px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 320px!important;height:130px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media screen and (device-width: 360px) and (device-height: 740px) and = (-webkit-device-pixel-ratio: 4) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 280px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 260px!important;text-align:= center!important;} .devicecolumn {width:130px;min-width:130px;max-width:130px;} .footercolumn {width:50px;min-width:50px;max-width:50px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 280px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 79px!important;height:72px!important;} } =20 @media screen and (device-width: 360px) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 320px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 300px!important;text-align:= center!important;} .devicecolumn {width:150px;min-width:150px;max-width:150px;} .footercolumn {width:55px;min-width:55px;max-width:55px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 320px!important;height:130px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media only screen and (device-width: 320px) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 280px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 260px!important;text-align:= center!important;} .devicecolumn {width:130px;min-width:130px;max-width:130px;} .footercolumn {width:50px;min-width:50px;max-width:50px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 280px!important;height:140px!important;= } =20 img[class=3Dcol2img] {width: 140px!important;height:140px!important= ;} img[class=3Dcol3img] {width: 79px!important;height:79px!important;} } =20 @media screen and (device-width: 400px) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 360px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 340px!important;text-align:= center!important;} .devicecolumn {width:180px;min-width:180px;max-width:180px;} .footercolumn {width:60px;min-width:60px;max-width:60px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 360px!important;height:130px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media screen and (device-width: 412px) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 372px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 352px!important;text-align:= center!important;} .devicecolumn {width:186px;min-width:186px;max-width:186px;} .footercolumn {width:65px;min-width:65px;max-width:65px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 372px!important;height:130px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } =20 @media screen and (min-device-width: 392px) and (max-device-width: 393p= x) { a[href^=3D"tel"], a[href^=3D"sms"] { text-decoration: none; color: #33b9ff; =20 pointer-events: none; cursor: default; } .mobile_link a[href^=3D"tel"], .mobile_link a[href^=3D"sms"] { text-decoration: default; color: #33b9ff !important; pointer-events: auto; cursor: default; } table[class=3Ddevicewidth] {width: 352px!important;text-align:cente= r!important;} td[class=3Ddevicewidth] {padding-left:10px!important;} table[class=3Ddevicewidthinner] {width: 332px!important;text-align:= center!important;} .devicecolumn {width:176px;min-width:176px;max-width:176px;} .footercolumn {width:60px;min-width:60px;max-width:60px;display:blo= ck!important;} =20 img[class=3Dbanner] {width: 352px!important;height:130px!important;= } =20 img[class=3Dcol2img] {width: 130px!important;height:130px!important= ;} img[class=3Dcol3img] {width: 100px!important;height:100px!important= ;} } </style> </head> <body> <table width=3D"100%" bgcolor=3D"#ffffff" cellpadding=3D"0" cellspacing=3D"= 0" border=3D"0" id=3D"backgroundTable" st-sortable=3D"full-text"> <tbody> <tr> <td> <table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" border= =3D"0" align=3D"center" class=3D"devicewidth"> <tbody> <tr> <td width=3D"100%"> <table bgcolor=3D"#ffffff" width=3D"600" cellpaddin= g=3D"0" cellspacing=3D"0" border=3D"0" align=3D"center" class=3D"devicewidt= h"> <tbody> <tr> <td> <table width=3D"560" align=3D"center" c= ellpadding=3D"0" cellspacing=3D"0" border=3D"0" class=3D"devicewidthinner"> <tbody> =20 <tr> <td align=3D"center"><img src= =3D"https://cf.shopee.sg/file/0cd023d64f04491f3dc8076d6932dfdc" width=3D"14= 0" height=3D"auto" style=3D"width: 25%;height: auto;"></td> </tr> =20 =20 =20 <tr> <td height=3D"10" style=3D"font= -size:1px; line-height:1px; mso-line-height-rule: exactly;"> </td> </tr> =20 </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> =20 <table width=3D"100%" bgcolor=3D"#ffffff" cellpadding=3D"0" cellspacing=3D"= 0" border=3D"0" id=3D"backgroundTable" st-sortable=3D"full-text"> <tbody> <tr> <td> <table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" border= =3D"0" align=3D"center" class=3D"devicewidth"> <tbody> <tr> <td width=3D"100%"> <table bgcolor=3D"#ffffff" width=3D"600" cellpaddin= g=3D"0" cellspacing=3D"0" border=3D"0" align=3D"center" class=3D"devicewidt= h"> <tbody> =20 <tr> <td height=3D"10" style=3D"font-size:1px; l= ine-height:1px; mso-line-height-rule: exactly;"> </td> </tr> =20 <tr> <td> <table width=3D"560" align=3D"center" c= ellpadding=3D"0" cellspacing=3D"0" border=3D"0" class=3D"devicewidthinner"> <tbody> =20 =20 <tr> <td style=3D"font-family: Helvetica, arial, sans-serif; font-size: = 13px; color: #000000; text-align:left; line-height: 18px;"> Hello bestform, </td> </tr> =20 <tr> <td width=3D"100%" height=3D"10" style=3D"font-size:1px; line-heigh= t:1px; mso-line-height-rule: exactly;"> </td> </tr> <tr> <td style=3D"font-family: Helvetica, arial, sans-serif; font-size: = 13px; color: #000000; text-align:left; line-height: 18px;"> Your Shopee email has been successfully changed to bf1_alex@yah= oo.com. All future email notifications from Shopee will be sent to this new= email address. <br><br> If you did not initiate this request, please contact our Custom= er Service Team immediately <a href=3D"http://email.mailgun.shopeemobile.co= m/c/eJx1jr1uwzAMhJ8m3mRQ__KgIUu3PkCngJHoH8CSDEsp0revUmQtcOTAw_G7Jztp2Ur2n1_= D5rkR1kxGg-EWdBfIUfJROqmF1dpxLkBIeVGQqJbKcKHcWF3Yvn0TU5PjY13LQZTKfdtpDCUNjd= KxY6NbxkQeQyiP3C7igxJu-y2smBeKw-7X1o56kdduda20H-9fY_rph79V-4SSG4b2qHM50_Bkl= XKk0295Lr3XO9LBPdbddmIgbyM3JCIyTXpmCgJnUwjEEMCR5ZJrFYf2b7nVg5FCaGW1UibCPRrp= cJrBxdkqBITh9Ae9-PeZv8DRO6F4cL8UR25q" style=3D"text-decoration:none;color:#= ff5722">here</a>. </td> </tr> =20 <br/> <tr> <td style=3D"font-family: Helvetica, arial, sans-serif; font-size: 13px= ; color: #000000; text-align:left; line-height: 18px;"> <br/> Cheers,<br/> Shopee Team </td> </tr> =20 <tr> <td style=3D"font-family: Helvetica, arial, sans-serif; font-size: = 13px; color: #000000; text-align:left; line-height: 18px;"> <br/> <br/> Need help? Contact us <a href=3D"http://email.mailgun.shopeemob= ile.com/c/eJx1TrluxCAU_Bq7w-I0uKDYJl0-INWKhfEhGbAMG23-PjhKkyLSvCneaI4XObFsO= dn3j36zbOR6nEZFR6apaqBiEGwQRiiulTKMccqF6CSNKLkQtyBVUhayb58gcjJsKGs-gJgf247B= 59hXxGN3FffkIqzzPj9T7fgbotv2u19dWhD63a61HqUTtyY1rNiP36wrZYhf7flDpZ3PqTpfn2X= OZ-xfpCAFnHZLc27b_tiaWk_nYXVgI3hwREHNRFLPyOQ9iKPUQDPBlAx9_XfgaufJGT6NRgtDAS= -lCBNHgPLCzHC6P-2Bq_8xs6s4WMMl8-YbGXBwuw" style=3D"text-decoration:underlin= e!important;color:#ff5722" target=3D"_blank">here</a>. </td> </tr> =20 </tbody> </table> </td> </tr> <tr> <td width=3D"100%" height=3D"1" bgcolor=3D"= #ffffff" style=3D"font-size:1px; line-height:1px; mso-line-height-rule: exa= ctly;"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table width=3D"100%" bgcolor=3D"#ffffff" cellpadding=3D"0" cellspacing=3D"= 0" border=3D"0" id=3D"backgroundTable" st-sortable=3D"full-text"> <tbody> <tr> <td> <table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" border= =3D"0" align=3D"center" class=3D"devicewidth"> <tbody> <tr> <td width=3D"100%"> <table bgcolor=3D"#ffffff" width=3D"600" cellpaddin= g=3D"0" cellspacing=3D"0" border=3D"0" align=3D"center" class=3D"devicewidt= h"> <tbody> =20 <tr> <td height=3D"20" style=3D"font-size:1px; l= ine-height:1px; mso-line-height-rule: exactly;"> </td> </tr> =20 <tr> <td> <table width=3D"560" align=3D"center" c= ellpadding=3D"0" cellspacing=3D"0" border=3D"0" class=3D"devicewidthinner"> <tbody> =20 <tr> <td width=3D"100%" height=3D"10= " style=3D"font-size:1px; line-height:1px; mso-line-height-rule: exactly;">= </td> </tr> =20 <tr> <td width=3D"100%" height=3D"10= " style=3D"font-size:1px; line-height:1px; mso-line-height-rule: exactly;">= </td> </tr> =20 <tr><td style=3D"font-family: Helve= tica, arial, sans-serif; font-size: 13px; color: #747474; text-align:center= ; line-height: 18px;"> Come Shop With Us </td></tr> <tr> <td width=3D"100%" height=3D"5"= style=3D"font-size:1px; line-height:1px; mso-line-height-rule: exactly;">&= nbsp;</td> </tr> <table width=3D"100%" border=3D"0" = cellspacing=3D"0" cellpadding=3D"0"> <tr> <td width=3D"160"></td> <td width=3D"130"><a href= =3D"http://email.mailgun.shopeemobile.com/c/eJx1UMFqxCAU_JrkZvBpTMzBQ6HsrR_= Q0-LqJBESDdGW3b-v2-61MPDgzcyb4d3ZiSWkaD4-22BoEOMwDYoPNHJVwWUnqZNaKjEqpYkEF1= I2Pd-RU2Z2QSwsL2wL32D9pKnLazqAPd3Chs6lvS3Yj80WXKPdYaxz6SuWRlyw27Bd3WrjAt9uZ= i3lyI18q1RFtTy6JaXl70rd5JJO1GmPKhMXj1L91XAJvpHvVfOK7vZHe2cZ0eM0Ic6ptn0xT9Ev= W07rYEZPA4S3TEHNrOeO2OQcmOVcYyRJqvdt-bfyavRNaY2ZHJTk3NOkB9gZ9W28l9zP7WkOPPN= vMz2DvdGiJ6d_AGWadk8"><img src=3D"https://cf.shopee.sg/file/cacc3e27277d025= 01b0989fdcbaf18e9" width=3D"130" style=3D"width:130px;"></a></td> <td width=3D"5"></td> <td width=3D"130"><a href= =3D"http://email.mailgun.shopeemobile.com/c/eJx1jr1uxCAQhJ_G7rBYfgwUFGnS5QF= SnTAstiUDliHR3dsH6-pIoylmdvfbJ7lw3Uu2X9_jbmFmajazpDMoKrsonzhMXHPJlJQagFHG-S= BowloqcSvmRupKjv0XiTAaprqVEzGVZT9w8iWNDdN5uIaP7BJa5335yW1gn5jcfjz85vKKYTzs1= tpZB_7Rqy53nnXq9j7Sg_R6p933YKTRAgD4-CQVc8DL7jmW_tcbf-9M6dXbdjmPVgWYkQVHJMpI= BPVAjPdIHKUaFXCQIozt3-c2y5RyiwCvIS6xsyU6CCGKIKQxEcR42RNv_hLhBger2T3-B97BbR0= "><img src=3D"https://cf.shopee.sg/file/5b4dcec6c9c60950954b465bafee9cff" w= idth=3D"130" style=3D"width:130px;"></a></td> <td width=3D"160"></td> </tr> </table> =20 <tr> <td width=3D"100%" height=3D"5"= style=3D"font-size:1px; 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mso-line-height-rule: exactly; te= xt-overflow: ellipsis;color:#ffffff"> </td> </tr> <tr> <td width=3D"112" ></td> <td width=3D"112" align=3D"cen= ter"> <a href=3D"http://email.mai= lgun.shopeemobile.com/c/eJx1jjtvxCAQhH-N3WGxvIwLimvSXZXqqhOG9UMxYBkSX_59cFJ= HmmK1szvfvMiB85qiuT_a1YBivRqUpAp6Kqso7zh0XHPJeik1AKOM80bQgDllYmeMheSZbOsXEj= Fo6PKSdsSQxnXDzqXQFgz7Zgs-ow1orHPpM5aGvWGw6_Z0i40z-nYzSyl7bvitWlXneXaTdTim9= HHF1NX7b_L9Ucf2RTJGj4dZ45RqnT_qddiF7-qWo_6a3oNC5i2RKCciqAMyOIfEUqqxBw5S-Lb8= 22kxygkFqAVlwrFBDcgtAzcyMSKXfJDtYXa8-OMEF9gbzQQ4_QO_-mrG"><img src=3D"https= ://f.shopee.sg/file/3814109aa6a3721b577919d5c8a36cfe" width=3D"40" style=3D= "height: 40px; width: 40px"/></a> </td> <td width=3D"112" align=3D"cen= ter"> <a href=3D"http://email.mai= lgun.shopeemobile.com/c/eJx1jrFuxCAQRL_G7rBYMBgXFGnS5QNSWWu8ZyMZsAyJ7_4-WFd= HmmK1bzQzT3bS6lO0X9-tt6DFoEetuIaBqyouOwmdNFKJQSkDILiQsul5oJwyw5ViYXllu_8l1o= 8Gurylgyik2e_UuRTaQuHYsdAUMZBF59JPLI34pIB-n9yGcaWl3e1WypEb-VFR1XVdnY-54Hpiu= HPq7x09hVe92yfLFBc6rY-PVAe94e3swqvScqIjOyygSSzIFKkH67kDNjpHDDk3NIAE1S9t-XfV= ZrnRws29lmIUCI6klEqreZAzCpzF2J72oLt_fsBdvFgjenDmDw5nbDM"><img src=3D"https:= //f.shopee.sg/file/3b08ded58cbbb9beb74ec4d5ad4c7d53" width=3D"40" style=3D"= height: 40px; width: 40px"/></a> </td> <td width=3D"112" align=3D"cen= ter"> <a href=3D"http://email.mai= lgun.shopeemobile.com/c/eJx1jjtrxDAQhH_NuZPRSpZkFSqOQK5J4JoQUgVZWj9AD2PL9_j= 3sZM6MMWyM7vzPciCw5STef-qJgOSKamloBIUFbsorznUvOWCKSFaAEYZ56eGRlzzSuyAqZB1IG= G6IWl0C_U65hkx5m4KWLscq4JxDrbgd7IRjXUub6mc2CtGO4VvN9o0oK-CGUuZ1xM_79au-_1eP= _NWtu73y745kgnDPn28bJnoyycdY7jcpqt-u3ReX8_Vg6yYPC5mSn3eIf9Yjvs6Pne3LNahUR4k= Mm-JQNGThjog2jkkltIWFXAQja_Kv6SjASVReas8s6z3GpRvQCDtuLPWcSmqxcx49Hc9HMXetKw= B1_4A3GxzFA"><img src=3D"https://f.shopee.sg/file/e7ab71dae1223ca9eb4b9f120= 353a31e" width=3D"40" style=3D"height: 40px; width: 40px"/></a> </td> <td width=3D"112" ></td> </tr> <tr> <td colspan=3D"5" height=3D"10"= style=3D"font-size:1px; line-height:1px; mso-line-height-rule: exactly;">&= nbsp;</td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <div style=3D"width:100%; height:15px;display:block;" align=3D"center"> <div style=3D"width:100%;max-width:600px;height:1px;border-top:1px soli= d #e0e0e0;"> </div> </div> <table width=3D"100%" bgcolor=3D"#ffffff" cellpadding=3D"0" cellspacing=3D"= 0" border=3D"0" id=3D"backgroundTable" st-sortable=3D"full-text"> <tbody> <tr> <td> <table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" border= =3D"0" align=3D"center" class=3D"devicewidth"> <tbody> <tr> <td width=3D"100%"> <table bgcolor=3D"#ffffff" width=3D"600" cellpaddin= g=3D"0" cellspacing=3D"0" border=3D"0" align=3D"center" class=3D"devicewidt= h"> <tbody> <tr> <td> <table width=3D"560" align=3D"center" c= ellpadding=3D"0" cellspacing=3D"0" border=3D"0" class=3D"devicewidthinner"> <tbody> <tr> <td style=3D"font-family: Helve= tica, arial, sans-serif; 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Please do not reply to = this email. </td> </tr> <tr> <td style=3D"font-family: Helve= tica, arial, sans-serif; font-size: 11px; color: #747474; text-align:cente= r; line-height: 100%;">Add <a href=3D"mailto:info@shopee.com.my" target=3D"= _blank" style=3D"text-decoration:none;color:#ff5722">info@shopee.com.my</a>= to your address book to ensure our e-mails enter your inbox.</td> </tr> =20 <tr> <td width=3D"100%" height=3D"10= " style=3D"font-size:1px; line-height:1px; mso-line-height-rule: exactly;">= </td> </tr> =20 <tr> <td style=3D"font-family: Helve= tica, arial, sans-serif; font-size: 11px; color: #747474; text-align:cente= r; line-height: 100%;">Level 25, South Point Tower, Lingkaran Syed Putra, M= id Valley City, 59200 Kuala Lumpur, Malaysia</td> </tr> =20 <tr> <td width=3D"100%" height=3D"40= " style=3D"font-size:1px; line-height:1px; mso-line-height-rule: exactly;">= </td> </tr> =20 </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://email.mailgun.shop= eemobile.com/o/eJx1jTuOwyAYBk8Td1j8PAwuaNPtAVJFBD7bSAYsm42yt19bW6803UgzH7Zj= TrW4r0eXHA3CDOOg-UCG6xMue0m9tFILo7UlElxIeVM846gH8zNKY8fM1vQGU6Ol_ljqBuT6Siv= 6UHPXkLfVNzyLz3A-hPpd2k3ckX1an2HxZUbsPuxAidhdKlM9-3-ZK9Dnn9O23Qc4E2mAiJ5p6I= kpHoiNIYB5zi0MSdIqdu3fyXKaSRuLaM00aggeQcp6C2_iyCWo292G6_-a6BpHZ4WiYH8BGx9cd= w"></body> </html> new/1627730451.M758243P31170.server2.bf-1.com,S=7184,W=7318 0000640 00000016020 15123230673 0014277 0 ustar 00 Return-Path: <help=support.shopee.com.my__0-89cl1gbygpc5vo@kvonujmi2im6q7.6f-1oo9buae.ap27.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id G3aVKRMyBWHCeQAASFmK/g (envelope-from <help=support.shopee.com.my__0-89cl1gbygpc5vo@kvonujmi2im6q7.6f-1oo9buae.ap27.bnc.salesforce.com>) for <peo@bf1.my>; Sat, 31 Jul 2021 19:20:51 +0800 Return-path: <help=support.shopee.com.my__0-89cl1gbygpc5vo@kvonujmi2im6q7.6f-1oo9buae.ap27.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Sat, 31 Jul 2021 19:20:51 +0800 Received: from smtp15-hnd-sp2.mta.salesforce.com ([101.53.172.222]:20527) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <help=support.shopee.com.my__0-89cl1gbygpc5vo@kvonujmi2im6q7.6f-1oo9buae.ap27.bnc.salesforce.com>) id 1m9n3H-00083W-D2 for peo@bf1.my; Sat, 31 Jul 2021 19:20:51 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1627730403; bh=No8vq/q+qSGelPVGPJzqVLyNyGxR31LJOFCiiszBb3A=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=0Hx1kay75B2gle147CfB3dcRdcRh4QOg+2jgEZV0MIhV8llc01pGpMkn/iCKUyRkT V4Obq1EcqRMke2wZwacfxPt8xp1Nr42T9Ojr/f6ia+Vy3AVOYv0gqzYauaWuxRxb1Z B3b7ic02Lfa6s45gQ4vT4nHz8SWOJJH1kHsqoC6YGiWbD86myzJZybPcvWtcszniU/ NwBw6t9k6fsQja2qyhnr8rGZSvcojUm1zjSl49FbTR9mlK4/6S/ABNjIF3qwejs3ID 8I3nJQhfHElaeFWdXyKpk8OvVrQykGI6V9Pfp0miJ7t+0fXGRglrxL1CGmklgGb47U GHy7zPvxRLDwg== Authentication-Results: mx2-hnd-sp2.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp2;3:ap27;4:prod/CN=ap27-app1-21-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.170.0.67] ([10.170.0.67:47850] helo=ap27-app1-21-hnd.ops.sfdc.net) by mx2-hnd-sp2.mta.salesforce.com (envelope-from <help=support.shopee.com.my__0-89cl1gbygpc5vo@kvonujmi2im6q7.6f-1oo9buae.ap27.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp2;3:ap27;4:prod/CN=ap27-app1-21-hnd.ops.sfdc.net") id E3/5D-06079-3E135016; Sat, 31 Jul 2021 11:20:03 +0000 Date: Sat, 31 Jul 2021 11:20:03 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <_1AXs000000000000000000000000000000000000000000000QX3WTD00SJqD5RwHQqadY2HXR284ew@sfdc.net> Subject: [Feedback] Marketing / Campaigns MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_10531_797501898.1627730403263" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DilmK X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5005j000003G389 X-SFDC-Interface: internal X-Spam-Status: No, score=1.2 X-Spam-Score: 12 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform Greetings from Shopee. Thank you for contacting Shopee. My name is Nurul, your Customer Service Representative and I will be assisting you with your query. Content analysis details: (1.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: salesforce.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.0 HTML_MESSAGE BODY: HTML included in message 1.0 HTML_IMAGE_ONLY_16 BODY: HTML: images with 1200-1600 bytes of words 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ------=_Part_10531_797501898.1627730403263 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform Greetings from Shopee. Thank you for contacting Shopee. My name is Nurul, your Customer Service Representative and I will be assisting you with your query. I am truly sorry for the inconvenience caused to you. I understand this is not the experience you expected on our platform. This email was sent pertaining to your query regarding the submission of the opt out of 10% Cashback program. I would like to inform you that I will forward your concern to the relevant team for further assistance and please allow us at least 3-5 working days to check it and get back to you via this email. Your patience is highly appreciated. Thank you for using Shopee! Warmest Regards, Nurul Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-6pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5005j3G389:ref ------=_Part_10531_797501898.1627730403263 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bestform<br /> <br /> Greetings from Shopee.<br /> <br /> Thank you for contacting Shopee. My name is Nurul, your Customer Service Representative and I will be assisting you with your query.<br /> <br /> I am truly sorry for the inconvenience caused to you. I understand this is not the experience you expected on our platform. This email was sent pertaining to your query regarding the submission of the opt out of 10% Cashback program.<br /> <br /> I would like to inform you that I will forward your concern to the relevant team for further assistance and please allow us at least 3-5 working days to check it and get back to you via this email.<br /> <br /> Your patience is highly appreciated.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Nurul<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-6pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0185j000002063q&from=ext"><br><br>ref:_00D6F1oO9b._5005j3G389:ref</body> </html> ------=_Part_10531_797501898.1627730403263-- new/1628166588.M273097P29293.server2.bf-1.com,S=9797,W=10007 0000640 00000023105 15123230673 0014415 0 ustar 00 Return-Path: <help=support.shopee.com.my__5s1svspj4khat30v@qf3uppg5dt7a.6f-1oo9buae.ap27.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id HXSfC7zZC2FtcgAASFmK/g (envelope-from <help=support.shopee.com.my__5s1svspj4khat30v@qf3uppg5dt7a.6f-1oo9buae.ap27.bnc.salesforce.com>) for <peo@bf1.my>; Thu, 05 Aug 2021 20:29:48 +0800 Return-path: <help=support.shopee.com.my__5s1svspj4khat30v@qf3uppg5dt7a.6f-1oo9buae.ap27.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 05 Aug 2021 20:29:48 +0800 Received: from smtp15-hnd-sp2.mta.salesforce.com ([101.53.172.222]:9012) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <help=support.shopee.com.my__5s1svspj4khat30v@qf3uppg5dt7a.6f-1oo9buae.ap27.bnc.salesforce.com>) id 1mBcVZ-0007XZ-Mq for peo@bf1.my; Thu, 05 Aug 2021 20:29:48 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1628166535; bh=//Y5Oem2MDcyq5w6LHsr0/oauubzyj7MrWBbnkGqXcc=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=fWxpgnKhuI/PIcLDTvRJlMY3yGsDSGjF1sSEWtZLPp8grf428hjxDXkhfwUwNOB47 KX47yTWOKGyiaxbiQzYWFsku3QtrB5pePwu1B/rH/LdigrjaSlj/vS2oPNKgeVzo2l xVKJucu1pfiLq/EF0QFLLK4lsekMFsWsxCY1i2d0H3Y6kchoLC1aNS+qDA/kfXpcnW tGv4EQKGYJvpkipwM07sypn/UpzmOtr+uWZygSJP6Sptd8QIiBJCyNvhCOsIDGyS/r dv1/XLa/2/KwEZkIf83JrzaHFlQCNQ0WQirVk9FEMgo4oK/+utoLutwKMMAHBDuSH3 ZDiaWGDU/bomg== Authentication-Results: mx4-hnd-sp2.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp2;3:ap27;4:prod/CN=ap27-app1-28-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.170.0.22] ([10.170.0.22:39212] helo=ap27-app1-28-hnd.ops.sfdc.net) by mx4-hnd-sp2.mta.salesforce.com (envelope-from <help=support.shopee.com.my__5s1svspj4khat30v@qf3uppg5dt7a.6f-1oo9buae.ap27.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp2;3:ap27;4:prod/CN=ap27-app1-28-hnd.ops.sfdc.net") id 3A/5F-07397-789DB016; Thu, 05 Aug 2021 12:28:55 +0000 Date: Thu, 5 Aug 2021 12:28:55 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "peo@bf1.my" <peo@bf1.my> Message-ID: <jm2k8000000000000000000000000000000000000000000000QXD9C6009_q0-VuLSwiTSObj4oA6Tw@sfdc.net> In-Reply-To: <_1AXs000000000000000000000000000000000000000000000QX3WTD00SJqD5RwHQqadY2HXR284ew@sfdc.net> References: <_1AXs000000000000000000000000000000000000000000000QX3WTD00SJqD5RwHQqadY2HXR284ew@sfdc.net> Subject: RE: [Feedback] Marketing / Campaigns MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_12148_1043958295.1628166535847" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000CftOI X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5005j000003G389 X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Greetings from Shopee! I'm Imran, I will follow up your request on behalf of my colleague. Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_IMAGE_ONLY_32 BODY: HTML: images with 2800-3200 bytes of words -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_12148_1043958295.1628166535847 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, Greetings from Shopee! I'm Imran, I will follow up your request on behalf of my colleague. Please be informed that your account has already been opted out from the Coins Cashback program. Hope this answers. If there's anything else that we can do to extend our assistance, please let us know. Thank you for your patience throughout this process and I wish you a good day ahead! Thank you for using Shopee! Warmest Regards, Imran For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). --------------- Original Message --------------- From: Shopee MY Email Support [help@support.shopee.com.my] Sent: 31/07/2021 19:20 To: peo@bf1.my Subject: [Feedback] Marketing / Campaigns Hi bestform Greetings from Shopee. Thank you for contacting Shopee. My name is Nurul, your Customer Service Representative and I will be assisting you with your query. I am truly sorry for the inconvenience caused to you. I understand this is not the experience you expected on our platform. This email was sent pertaining to your query regarding the submission of the opt out of 10% Cashback program. I would like to inform you that I will forward your concern to the relevant team for further assistance and please allow us at least 3-5 working days to check it and get back to you via this email. Your patience is highly appreciated. Thank you for using Shopee! Warmest Regards, Nurul Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-6pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5005j3G389:ref ------=_Part_12148_1043958295.1628166535847 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body> <p>Hi bestform,</p> <p> </p> <p>Greetings from Shopee!</p> <p> </p> <p>I'm Imran, I will follow up your request on behalf of my colleague. </p> <p> </p> <p>Please be informed that your account has already been opted out from the Coins Cashback program.</p> <p> </p> <p>Hope this answers. If there's anything else that we can do to extend our assistance, please let us know. </p> <p> </p> <p>Thank you for your patience throughout this process and I wish you a good day ahead!</p> <br /> Thank you for using Shopee!<br /> <br /> Warmest Regards,<br /> Imran<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" /> <br clear="none" /> <br clear="none" /> --------------- Original Message ---------------<br clear="none" /> <b>From:</b> Shopee MY Email Support [help@support.shopee.com.my]<br clear="none" /> <b>Sent:</b> 31/07/2021 19:20<br clear="none" /> <b>To:</b> peo@bf1.my<br clear="none" /> <b>Subject:</b> [Feedback] Marketing / Campaigns<br clear="none" /> <br clear="none" /> Hi bestform<br clear="none" /> <br clear="none" /> Greetings from Shopee.<br clear="none" /> <br clear="none" /> Thank you for contacting Shopee. My name is Nurul, your Customer Service Representative and I will be assisting you with your query.<br clear="none" /> <br clear="none" /> I am truly sorry for the inconvenience caused to you. I understand this is not the experience you expected on our platform. This email was sent pertaining to your query regarding the submission of the opt out of 10% Cashback program.<br clear="none" /> <br clear="none" /> I would like to inform you that I will forward your concern to the relevant team for further assistance and please allow us at least 3-5 working days to check it and get back to you via this email.<br clear="none" /> <br clear="none" /> Your patience is highly appreciated.<br clear="none" /> <br clear="none" /> Thank you for using Shopee!<br clear="none" /> Warmest Regards,<br clear="none" /> Nurul<br clear="none" /> Shopee Team<br clear="none" /> <br clear="none" /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br clear="none" /> Need help? Chat with us in-app (Mon-Fri, 9am-6pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0185j000002063q&from=int" /><br clear="none" /> <br clear="none" /> ref:_00D6F1oO9b._5005j3G389:ref<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0185j00000249nc&from=ext"><br><br></body> </html> ------=_Part_12148_1043958295.1628166535847-- new/1628170795.M169468P12703.server2.bf-1.com,S=14382,W=14656 0000640 00000034056 15123230673 0014471 0 ustar 00 Return-Path: <noreply=support.shopee.com__0-6vi3q5asql2nvl@qgo9uf55o5gibx.6f-1oo9buae.ap27.bnc.salesforce.com> Delivered-To: peo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id lmQpCCvqC2GfMQAASFmK/g (envelope-from <noreply=support.shopee.com__0-6vi3q5asql2nvl@qgo9uf55o5gibx.6f-1oo9buae.ap27.bnc.salesforce.com>) for <peo@bf1.my>; Thu, 05 Aug 2021 21:39:55 +0800 Return-path: <noreply=support.shopee.com__0-6vi3q5asql2nvl@qgo9uf55o5gibx.6f-1oo9buae.ap27.bnc.salesforce.com> Envelope-to: peo@bf1.my Delivery-date: Thu, 05 Aug 2021 21:39:55 +0800 Received: from smtp06-hnd-sp2.mta.salesforce.com ([101.53.172.213]:59783) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <noreply=support.shopee.com__0-6vi3q5asql2nvl@qgo9uf55o5gibx.6f-1oo9buae.ap27.bnc.salesforce.com>) id 1mBdbT-0003Lj-7k for peo@bf1.my; Thu, 05 Aug 2021 21:39:55 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=salesforcesupportcs; t=1628170748; bh=1EVEnHSyGTHdvkxkd16BPP4OgCKM6ikR0VKPhSOcUyY=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=SKQeTy4ETtbJT3bs8Cu6MoWieFzyO4mEM71drrJ53JoUsWeG9Edq96IdOJBskVJMm r5Fx/1txzorrlkY3HJOe8f+Wy7jWHxoVPXpVtUx8D6M2gV9Dq79TEEvcBG9HguLwk9 gNU7sDDW13iS5PFaNdUnt6S5AaiX58h743BCVZatpWqe48eP6416JosJsUP4Q/OZeU 4UTOkaQMjzvWABLSrY7HGuYRSXRm3HaRJCM6bUT+C3yTNDpTabbSk15bgaAVk3cr2/ B+vVuwqEUqSBEazzHfbv+7YvjU0OeGy5FjVKjF0MbGFwWFEekTVGXm/imVXzbp2OLn sUtoPT/l1TV+w== Authentication-Results: mx4-hnd-sp2.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp2;3:ap27;4:prod/CN=ap27-app2-46-hnd.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.170.0.154] ([10.170.0.154:52378] helo=ap27-app2-46-hnd.ops.sfdc.net) by mx4-hnd-sp2.mta.salesforce.com (envelope-from <noreply=support.shopee.com__0-6vi3q5asql2nvl@qgo9uf55o5gibx.6f-1oo9buae.ap27.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:hnd;2:hnd-sp2;3:ap27;4:prod/CN=ap27-app2-46-hnd.ops.sfdc.net") id 49/0C-07397-CF9EB016; Thu, 05 Aug 2021 13:39:08 +0000 Date: Thu, 5 Aug 2021 13:39:08 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "peo@bf1.my" <peo@bf1.my> Message-ID: <17YYP000000000000000000000000000000000000000000000QXDCG900AihDqVrWQR6MT-tayFAzqg@sfdc.net> Subject: [Shopee MY] [Case Number 193567883] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_15432_593010943.1628170748572" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: force.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_15432_593010943.1628170748572 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_15432_593010943.1628170748572 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"><span id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id14"> <img height="90" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /></span> <br /><span id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id19"> Please take a moment to tell us.</span> </h3> <h3 style="text-align: center;"><span id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id24"> How would you rate the customer service you received?</span> </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>08/05/2021 20:28 PM<br/><br/> <title></title> <p>Hi bestform,</p> <p> </p> <p>Greetings from Shopee!</p> <p> </p> <p>I'm Imran, I will follow up your request on behalf of my colleague. </p> <p> </p> <p>Please be informed that your account has already been opted out from the Coins Cashback program.</p> <p> </p> <p>Hope this answers. If there's anything else that we can do to extend our assistance, please let us know. </p> <p> </p> <p>Thank you for your patience throughout this process and I wish you a good day ahead!</p> <br /> Thank you for using Shopee!<br /> <br /> Warmest Regards,<br /> Imran<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" /> <br clear="none" /> <br clear="none" /> </td></tr><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>07/31/2021 19:20 PM<br/><br/><html> <head> <title></title> </head> <body>Hi bestform<br /> <br /> Greetings from Shopee.<br /> <br /> Thank you for contacting Shopee. My name is Nurul, your Customer Service Representative and I will be assisting you with your query.<br /> <br /> I am truly sorry for the inconvenience caused to you. I understand this is not the experience you expected on our platform. This email was sent pertaining to your query regarding the submission of the opt out of 10% Cashback program.<br /> <br /> I would like to inform you that I will forward your concern to the relevant team for further assistance and please allow us at least 3-5 working days to check it and get back to you via this email.<br /> <br /> Your patience is highly appreciated.<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Nurul<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-6pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0185j000002063q&from=int"><br><br>ref:_00D6F1oO9b._5005j3G389:ref</body> </html></td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_15432_593010943.1628170748572-- maildirsize 0000600 00000000511 15123230673 0006772 0 ustar 00 34359738368S,0C 0 0 10278 1 10364 1 75460 1 6861 1 8423 1 8427 1 13036 1 19376 1 7360 1 19370 1 8440 1 19371 1 8888 1 14074 1 13518 1 19362 1 7750 1 13560 1 7119 1 19371 1 7551 1 8432 1 13379 1 19361 1 8245 1 13846 1 19357 1 8450 1 13879 1 13922 1 8328 1 13840 1 6973 1 7581 1 8456 1 9087 1 8397 1 49523 1 7318 1 10007 1 14656 1 .spam/new/1606926960.M320900P30133.server2.bf-1.com,S=74459,W=75460 0000640 00000221333 15123230673 0015466 0 ustar 00 Return-Path: <bounces+3555702-6130-peo=bf1.my@sendgrid.net> Delivered-To: peo+spam@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 8Er4EnDCx1+1dQAASFmK/g (envelope-from <bounces+3555702-6130-peo=bf1.my@sendgrid.net>) for <peo+spam@bf1.my>; Thu, 03 Dec 2020 00:36:00 +0800 Return-path: <bounces+3555702-6130-peo=bf1.my@sendgrid.net> Envelope-to: peo@bf1.my Delivery-date: Thu, 03 Dec 2020 00:36:00 +0800 Received: from o168-245-100-45.outbound-mail.sendgrid.net ([168.245.100.45]:22095) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <bounces+3555702-6130-peo=bf1.my@sendgrid.net>) id 1kkV6k-00080K-QS for peo@bf1.my; Thu, 03 Dec 2020 00:36:00 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sendgrid.net; h=content-type:mime-version:from:to:subject; s=smtpapi; bh=5aN81cbji30eAZ4kh0V3q8V4GkEYYKaXpEoMdsIZOrc=; b=Tgg7+/jz4QBDv ktf09l/KgbnYXjs3HoKAzG55Ki0KPxWuUi6Ee+wvu/4P1XS5aN+O+CN9++HGS0Wv dd/3ARKkq6kvj8kJa/JaC8jPc63vUSmfkcOeev0lmZBGKOCNvK0rcgrbTiTMEQGY uoODq7Of4t65UlgaCXC5BNv9LYXQCw= Received: by filter1105p1iad2.sendgrid.net with SMTP id filter1105p1iad2-20633-5FC7C242-29 2020-12-02 16:35:14.335261663 +0000 UTC m=+1372579.549170792 Received: from mesos-agent-sg-live-172.shopeemobile.com (unknown) by ismtpd0001p1hnd1.sendgrid.net (SG) with ESMTP id 8mw_3xXVTt--nTBf1FU9jQ for <peo@bf1.my>; Wed, 02 Dec 2020 16:35:13.876 +0000 (UTC) Content-Type: multipart/mixed; boundary="===============0338703639310874500==" MIME-Version: 1.0 From: Shopee <info@shopee.com.my> To: peo@bf1.my X-Mailgun-Tag: =?utf-8?q?account=5Fverify?= X-MC-Tags: =?utf-8?q?account=5Fverify?= Message-ID: <8mw_3xXVTt--nTBf1FU9jQ@ismtpd0001p1hnd1.sendgrid.net> Date: Wed, 02 Dec 2020 16:35:14 +0000 (UTC) X-SG-EID: Hu6Zaz7/tS77z4RxB1FiZi+kj0HkDcmG5rL/p2Q6rwyVPdt4QBrF4zEGyP9Ny9s6xDTX8We31NldIY mYhnTkGtOzZHBv4y+/e1YzpzoXzoQucPojLIl8WuSr/TQqYve7NfYBXKeK6lGcrlMFkjUNfCgZ7OFb VAxjT2eE6YGzIs+1ThrA9+30uHbMUdD6zcXT X-Entity-ID: Pn4TvEenkVASlKlu3XQiSw== X-Spam-Status: Yes, score=8.7 X-Spam-Score: 87 X-Spam-Bar: ++++++++ X-Spam-Report: Spam detection software, running on the system "server2.bf-1.com", has identified this incoming email as possible spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Verify your email address on Shopee Hello bestform, You've entered peo@bf1.my as your Shopee email address. Please verify your email below and sign up for the latest news, exclusive offers and personalised tips. Content analysis details: (8.7 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. 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0000640 00000000012 15123230674 0007366 0 ustar 00 V 2 spam dovecot.mailbox.log 0000640 00000000030 15123230674 0010334 0 ustar 00 { !:"G_ dovecot.index.cache 0000640 00000026234 15123230674 0010310 0 ustar 00 _ _ ( , T` a a a a flags date.sent date.received date.save size.virtual size.physical imap.body imap.bodystructure imap.envelope pop3.uidl pop3.order guid mime.parts binary.parts body.snippet hdr.From hdr.Message-ID hdr.Subject hdr.Date 2 - From: BF1 Vincent <bestform699@gmail.com> Y / Message-ID: <CAMAPWO14jGu6gqTnki9PMLmMdfRTCqfROang2ujB6GU26GMpSg@mail.gmail.com> 0 Subject: test 2 - From: BF1 Vincent <bestform699@gmail.com> Y / Message-ID: <CAMAPWO2jpVy-rsE9TPXChB94N7ewr37DJAGd+CwrBM3g0Kc6DQ@mail.gmail.com> 0 Subject: test2 C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <m0iWG000000000000000000000000000000000000000000000QL2IFO00RWsu7nfQTraPzGD9GOnnfQ@sfdc.net> 2 % Subject: [Seller] Priority Seller Inquiry C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <rnUxE000000000000000000000000000000000000000000000QL6ZO000-frhAmaeTpC_dg9rUPHDoQ@sfdc.net> @ % Subject: [Shopee] [Case ID 115302354] [Gentle Reminder] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <YuIJS000000000000000000000000000000000000000000000QLE08B00ktS_1kVGSWGzIRzf73DUxQ@sfdc.net> @ % Subject: [Shopee] [Case ID 115302354] [Gentle Reminder] H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <q_vUz000000000000000000000000000000000000000000000QLFXBK00k0fYGk_ITJCmF4w133cQQw@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 115302354] $ C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <LYl3t000000000000000000000000000000000000000000000QLOLQI00x2cA3auCTlKv3ZdklMlYaA@sfdc.net> E % Subject: [Request Received] Seller | Product Content & Legal C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <ggvbq000000000000000000000000000000000000000000000QLOM2700cWxpd_eTRqe_tI89i8-l4g@sfdc.net> * % Subject: [Seller] Listing Inquiry C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <wglTo000000000000000000000000000000000000000000000QLRP9C00H_ooV5o-SomFMllHEpN57A@sfdc.net> ? % Subject: [Request Received] Seller | General Enquiries C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <dISP4000000000000000000000000000000000000000000000QLUBZQ00JZW6wq7XQAi5qsnjYS5UpQ@sfdc.net> @ % Subject: [Shopee] [Case ID 119558312] [Gentle Reminder] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <5A89U000000000000000000000000000000000000000000000QLWDD200Cjk_A0hpRzewCMAto3Airg@sfdc.net> A % Subject: [Request Received] Seller | Shipping & Delivery C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <eIrSg000000000000000000000000000000000000000000000QLWE4E00KG_P8SOBQ7mbp8kl0VMUuw@sfdc.net> , % Subject: [Seller] Logistics Inquiry H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <0kPed000000000000000000000000000000000000000000000QLWHPC00AxIR3DeSTDW2wfQ8h5M2Dw@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 120869496] H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <feVBs000000000000000000000000000000000000000000000QLWL3R00y8KeomssRn-x_DgGO2cNtg@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 119558312] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <x9Dni000000000000000000000000000000000000000000000QM1IQN00fCq7NEBPSQqq4y_IwWDyGA@sfdc.net> ? % Subject: [Request Received] Seller | Returns & Refunds C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <AMezx000000000000000000000000000000000000000000000QM1JFD00ZXvjyM-TQwGzAFgudK4mzQ@sfdc.net> / % Subject: [Seller] Order status inquiry H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <iunYQ000000000000000000000000000000000000000000000QM1O6700jeRAa3n9TainGCil17ZDZQ@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 121538507] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <cKwXL000000000000000000000000000000000000000000000QMJMOB00Mh0qkfHrQ_ezV-smC0zTVQ@sfdc.net> . % Subject: [General] Incomplete inquiry $ C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <HNY1u000000000000000000000000000000000000000000000QNVR3A00Z4pmr3zZSRWV9LuB6BC7eQ@sfdc.net> H % Subject: [Request Received] Seller | Campaigns & Seller Related C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <QxFr9000000000000000000000000000000000000000000000QNVRBM00PU8xasvgQjWnD6Bbda3srQ@sfdc.net> ) % Subject: [PYMT] Wallet Inquiries C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <l1mBe000000000000000000000000000000000000000000000QO1R6H00N_hzsqPvRzOTIYBxoIczGw@sfdc.net> @ % Subject: [Shopee] [Case ID 131414158] [Gentle Reminder] H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <z6KkO000000000000000000000000000000000000000000000QO3BVO00H0iB2xmGQW-h9bAwNcn9MA@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 131414158] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <inyf6000000000000000000000000000000000000000000000QQ76PE006WMNot3FRP2qFmkRiTSmag@sfdc.net> A % Subject: [Request Received] Seller | Account & Fraud_New C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <XdQLI000000000000000000000000000000000000000000000QQ77N500iOyV8zZ-SC2RikdAiydiIg@sfdc.net> 8 % Subject: [Seller] Receipt / Tax Invoice Inquiry H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <6ox-z000000000000000000000000000000000000000000000QQ7BI900_aBDNjcyT4yDI5Rpmy8BrQ@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 144381657] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <Op1UO000000000000000000000000000000000000000000000QQGTR600hSW0zm4rSGq_nesRamltSA@sfdc.net> ; % Subject: [Request Received] Seller | Logistics_New C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <VMJuu000000000000000000000000000000000000000000000QQGW9H00EMB-XmpVSaiO6NMzTk_4Kw@sfdc.net> , % Subject: [Seller] Logistics Inquiry H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <44Snz000000000000000000000000000000000000000000000QQH41V00c6KXiWP0QPSlRB6VtDTd_Q@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 145976018] H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <o32HP000000000000000000000000000000000000000000000QQK9EH007qMq-aqWTi2oj5qOaIkTOw@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 145976018] E " From: Shopee MY Dispute Team <dispute@support.shopee.com.my> p $ Message-ID: <QinDJ000000000000000000000000000000000000000000000QSZC7W0087BDL0IiTh2IGgiSTJJXkQ@sfdc.net> : % Subject: Compensation Status Order 210502J9KPJ80U H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <7qmCq000000000000000000000000000000000000000000000QSZEOF00KFgY7eLBSmK1A7fFBSq3EA@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 163334767] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <JvROp000000000000000000000000000000000000000000000QTFSSK00U2LoSwf_SHKuaHJvWrdTyQ@sfdc.net> / % Subject: [Seller] Order status inquiry C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <SU9yY000000000000000000000000000000000000000000000QTXQGH00nBzjzS1bSPG_tLnpAbzFog@sfdc.net> 1 % Subject: [Seller] Shocking Sale Campaign C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <IjEfp000000000000000000000000000000000000000000000QTZLJV00r67ciQn5TIiSxWa-n0k6HQ@sfdc.net> @ % Subject: [Shopee] [Case ID 168817656] [Gentle Reminder] C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <_cPJ2000000000000000000000000000000000000000000000QUBKTV00sF--NE_HTQ2QlFJw0Ks5hQ@sfdc.net> : % Subject: [ASG] Wrong Item - Order #210528SF1K503E $ E " From: Shopee MY Dispute Team <dispute@support.shopee.com.my> p $ Message-ID: <4H49D000000000000000000000000000000000000000000000QV6MOM00KLXzzPfPQneN52it2CB8ig@sfdc.net> C % Subject: ORDER SN 2106016P21BRUC (NON RECEIPT - CITY LINK) * $ From: Shopee <info@shopee.com.my> h ! Message-Id: <1627696506170570503.31.3835275581120233@mesos-agent-sg-live-4981.shopeemobile.com> 4 # Subject: Your Shopee email has been changed C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <_1AXs000000000000000000000000000000000000000000000QX3WTD00SJqD5RwHQqadY2HXR284ew@sfdc.net> 2 % Subject: [Feedback] Marketing / Campaigns C " From: Shopee MY Email Support <help@support.shopee.com.my> p $ Message-ID: <jm2k8000000000000000000000000000000000000000000000QXD9C6009_q0-VuLSwiTSObj4oA6Tw@sfdc.net> 6 ' Subject: RE: [Feedback] Marketing / Campaigns H " From: "noreply@support.shopee.com" <noreply@support.shopee.com> p % Message-ID: <17YYP000000000000000000000000000000000000000000000QXDCG900AihDqVrWQR6MT-tayFAzqg@sfdc.net> 5 & Subject: [Shopee MY] [Case Number 193567883] dovecot-quota 0000640 00000000061 15123230674 0007255 0 ustar 00 priv/quota/messages 41 priv/quota/storage 580996 dovecot.index 0000640 00000001244 15123230674 0007240 0 ustar 00 x _ _( ' a' % % % % % $ $ _ cache $ maildir + a_F+ a d t ( H P h , L ` x ! " ! $ " % # 4& $ L' % p( & `) ' p*