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Envelope-to: peo@bf1.my
Delivery-date: Mon, 28 Dec 2020 16:12:00 +0800
Date: Mon, 28 Dec 2020 08:11:12 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <x9Dni000000000000000000000000000000000000000000000QM1IQN00fCq7NEBPSQqq4y_IwWDyGA@sfdc.net>
Subject: [Request Received] Seller | Returns & Refunds
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 Content preview: Hi bestform, Thank you for contacting Shopee. This is an automated
 reply to inform you that we've received your email and it will be reviewed
 by our Customer Service Representative. Kindly allow 3 to 5 days for us to
 revert back to you as we are [...] 
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Hi bestform,

Thank you for contacting Shopee.
=20
This is an automated reply to inform you that we've received your email and=
 it will be reviewed by our Customer Service Representative. Kindly allow 3=
 to 5 days for us to revert back to you as we are experiencing high volume =
of incoming emails.

Please take note that your Case ID is #121538507. This Case ID functions as=
 a reference number to the inquiry/feedback and you may use it as reference=
 if you would like to contact us.

If you have any further questions, you may go to our Help Centre at http://=
help.shopee.com.my

A gentle reminder:
- For shipment tracking, you may proceed to the links below based on the lo=
gistic partners:
Shopee Express: https://shopeexpress.com.my/
Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace
J&T: https://www.jtexpress.my/
Ninjavan: https://www.ninjavan.co/en-my/tracking
DHL: https://ecommerceportal.dhl.com/track/
- For order specific concerns, don't forget to include the 15 alpha-numeric=
 order number.
To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80=
=9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the =
=E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID.
To check on order ID for Digital Products, please login via your Shopee app=
lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80=
=9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order=
 ID on the =E2=80=9COrder Details=E2=80=9D page.
=20
For urgent cases, you can reach us through the following Shopee Customer Se=
rvice channels:
Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)=
=20
Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 =
PM)

Thank you.
=20
=20
Best Regards,
Shopee Customer Service

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<p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family=
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-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li=
ne-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"> Thank you for contacting Shopee. This is an automated reply to inform =
you that we've received your email and it will be reviewed by our Customer =
Service Representative. Kindly allow 3 to 5 days for us to revert back to y=
ou as we are experiencing high volume of incoming emails. Please take note that your Case ID is =
#121538507. This Case ID functions as a reference number to the inquiry/fee=
dback and you may use it as reference if you would like to contact us.</fon=
t> <p=
 class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu=
meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-=
height: normal;">If you have any further q=
uestions, you may go to our Help Centre at http://help.shopee.com.my=
 A gentle reminder:</=
p>- For shipment tracki=
ng, you may proceed to the links below based on the logistic partners:</fon=
t>Shopee Express: h=
ttps://shopeexpress.com.my/Poslaju: https://track.pos.com.my/postal-services/quick-acce=
ss/?track-traceJ&T: https://www.jtexpress.my/Ninjavan: https://www.ninjavan.co/en-my/tracking</=
font>DHL: https://e=
commerceportal.dhl.com/track/- For order specific concerns, don't forget to include the=
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=80=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction=
 and scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can =
copy the Order ID.To check on order ID for Digital Products, please login via your Shop=
ee application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &=
amp; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transact=
ion and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</fon=
t> =
For urgent cases, you c=
an reach us through the following Shopee Customer Service channels:<=
/p>Live Chat (Shopee Ap=
p Help Centre): Monday to Friday (9:00 AM to 10:00 PM) Customer Service Hotline - =
03 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM) <f=
ont face=3D"Arial, sans-serif">Thank you.<f=
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