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Envelope-to: bfo@bf1.my
Delivery-date: Mon, 11 Nov 2019 17:50:11 +0800
From: "Lazada Malaysia" <lazadamalaysia@info.lazada.com>
To: <bfo@bf1.my>
Subject: [LazAlert] How You Can Answer To Your Customer's Queries On Our Payment Gateway Issue
Date: Mon, 11 Nov 2019 03:49:27 -0600
MIME-Version: 1.0
Reply-To: "Lazada South East Asia Pte Ltd" <reply-febf13737d65027a-78_HTML-54773860-7273171-615@info.lazada.com>
Message-ID: <836e9c23-c1ae-4ef1-9830-30e7fe2e5027@atl1s07mta1089.xt.local>
Content-Type: multipart/alternative;
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This is a multi-part message in MIME format.

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	charset="utf-8"
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*|MC_PREVIEW_TEXT|*
 
Dear bf1shop,
 
We are Turning One Year Older! Yes! Lazada's 6th Birthday Campaign Sale is just around the corner! This campaign will start from 25 to 27 April 2018.
 
Sellers who participated, experienced a MASSIVE increase on sales that day! Don't miss out on the fun for our 6th Birthday Campaign, the next LARGEST Campaign in Southeast Asia after 11.11! 
 
We are now in the midst of collecting deals for this Exciting Campaign and would like to invite you to join us!
 
How To Join The Birthday Campaign

In order to participate in the Birthday Campaign, you will need to submit your BEST deals with a minimum discount as listed below. To maximize your sales performance, we recommend you to submit your best deals according to the suggested minimum discount listed below.
 
Discount Rates by Category

(vs. Current Selling Price)
   Min Discount

To Participate
   Suggested Min Discount To Participate
 
Cameras
   2.50%
   5%
 
Computers & Laptops
   3%
   5%
 
Mobiles & Tablets
   2.50%
   5%
 
TV, Audio / Video, Gaming & Wearables
   2%
   5%
 
Bags and Travel
   10%
   15%
 
Fashion
   10%
   15%
 
Sports & Outdoors
   10%
   15%
 
Watches Sunglasses Jewellery
   10%
   15%
 
Groceries
   10%
   10%
 
Health & Beauty
   10%
   10%
 
Mother & Baby
   10%
   10%
 
Pet Supplies
   10%
   10%
 
Toys & Games
   10%
   10%
 
Bedding & Bath
   10%
   10%
 
Furniture & Décor
   10%
   10%
 
Home Appliances
   3%
   10%
 
Kitchen & Dining
   10%
   10%
 
Laundry & Cleaning
   10%
   10%
 
Stationery & Craft
   10%
   10%
 
Tools, DIY & Outdoor
   10%
   10%
 
Motors
   10%
   5%
 
Digital Goods
   -
   15%
 
Media, Music & Books
   15%
   15%
 
Mobile Topups
   -
   15%
 
Don't Wait! Start Submitting Your BEST Deals Now!
 
Submit Best Deals Here
http://click.info.lazada.com/?qs=f217bad130453d35e5a507aae7f19a2420a03feeedee30dd8a09cb760462947a44076b21b44113b3a4057f0b70b5c7a7689c40a420762c92
 
Submission Dateline : 13 April 2018 23:59 GMT+08:00
 
IMPORTANT: By clicking the 'SUBMIT' button, you acknowledge that:

1. You have checked the prices of your submitted deals.

2. Lazada reserves the right to approve, reject and disqualify a campaign product submitted at their own discretion.

What Do You Get  If You Participate?

All deals submitted via the button above will get a special BIRTHDAY Badge during the Lazada 6th Birthday Campaign for your products! How awesome is that!
 
Not sure how to submit deals? Get help via the button below!
 
http://click.info.lazada.com/?qs=f217bad130453d35e17bfa5fa263b112e80b667d1258b3c374aa5f5ce1ed4e07c03cc11c19288fa4a9572a5633d6d2e3714b63a086310e44
    
http://click.info.lazada.com/?qs=f217bad130453d356df3972ffcbd230e062873b91c5a1752552ea7b157bc707168a1d371fecb76db8d9a8f9a3ecc455ea3b9d109a46567ab
 
Please do not hesitate to contact Partner Support Center
http://click.info.lazada.com/?qs=f217bad130453d352e141e7b83b1912acbfd71c3287a8908efbdedb761b59b2582cc715bfeb3d4de2dc8704fcfb2dcc290c3c83cfb2ca958
 for any inquiries. We will be more than happy to assist you. 
 
Thank you.
 
Best regards,

Your Lazada Team
 
http://click.info.lazada.com/?qs=f217bad130453d357df25a0aa7758910da012200b5ba30cc820df98ee1d7f8b1f4eb17f760c0fdc281ac87fde93f810ac3cdde34c7f0c427

http://click.info.lazada.com/?qs=f217bad130453d3553dad2d9121a122ff532377469221a861c92be64e1ea5c86e1a1c0d4324b3f1f02a0d0015093869ccb2c876284029c0e

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 @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
 */
  body,#bodyTable{
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 /*
 @tab Page
 @section Background Style
 @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
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 /*
 @tab Page
 @section Email Border
 @tip Set the border for your email.
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 /*
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 @tip Set the styling for all first-level headings in your emails. These should be the largest of your headings.
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 @tip Set the styling for all fourth-level headings in your emails. These should be the smallest of your headings.
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 /*
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   /*@editable*/padding-bottom:9px;
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 /*
 @tab Preheader
 @section Preheader Text
 @tip Set the styling for your email's preheader text. Choose a size and color that is easy to read.
 */
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 /*
 @tab Preheader
 @section Preheader Link
 @tip Set the styling for your email's preheader links. Choose a color that helps them stand out from your text.
 */
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 */
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 @tip Set the styling for your email's header text. Choose a size and color that is easy to read.
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 /*
 @tab Header
 @section Header Link
 @tip Set the styling for your email's header links. Choose a color that helps them stand out from your text.
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 @tip Set the background color and borders for your email's body area.
 */
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 @tab Body
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 @tab Footer
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 @tip Set the styling for your email's footer text. Choose a size and color that is easy to read.
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 /*
 @tab Footer
 @section Footer Link
 @tip Set the styling for your email's footer links. Choose a color that helps them stand out from your text.
 */
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 @tip Make the first-level headings larger in size for better readability on small screens.
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 @tip Make the second-level headings larger in size for better readability on small screens.
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 @tab Mobile Styles
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 @tip Make the third-level headings larger in size for better readability on small screens.
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 @tab Mobile Styles
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 @tip Make the fourth-level headings larger in size for better readability on small screens.
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 @tab Mobile Styles
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 /*
 @tab Mobile Styles
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 @tip Set the visibility of the email's preheader on small screens. You can hide it to save space.
 */
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 @tab Mobile Styles
 @section Preheader Text
 @tip Make the preheader text larger in size for better readability on small screens.
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 @tab Mobile Styles
 @section Header Text
 @tip Make the header text larger in size for better readability on small screens.
 */
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} @media only screen and (max-width: 480px){
 /*
 @tab Mobile Styles
 @section Body Text
 @tip Make the body text larger in size for better readability on small screens. We recommend a font size of at least 16px.
 */
  #templateBody .mcnTextContent,#templateBody .mcnTextContent p{
   /*@editable*/font-size:16px !important;
   /*@editable*/line-height:150% !important;
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} @media only screen and (max-width: 480px){
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 @tab Mobile Styles
 @section Footer Text
 @tip Make the footer content text larger in size for better readability on small screens.
 */
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}</style></head>
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        <tr>
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                <table align="left" border="0" cellpadding="0" cellspacing="0" style="max-width:100%; min-width:100%;" width="100%" class="mcnTextContentContainer">
                    <tbody><tr>
                        
                        <td valign="top" class="mcnTextContent" style="padding-top:0; padding-right:18px; padding-bottom:9px; padding-left:18px;">
                        
                            <div style="text-align: justify;"><span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px">Dear bf1shop,</span><br>
<br>
<span style="font-size:14px">Congratulations on your sales so far! We have noticed that some of your customers still have items in their <strong><span style="color:#422BB7">“To Pay” or “Cart”</span></strong> section. You may find these unpaid orders in your Seller Centre through <span style="color:#422BB7"><strong>(a) Orders > Manage Orders > Unpaid</strong></span>, and cart orders under <strong><span style="color:#422BB7">(b) Business Advisor > Products.</span></strong><br>
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<img data-file-id="2022883" height="179" src="https://gallery.mailchimp.com/36659deee9c1181b080e2013d/images/56beac29-c8c7-4cca-abed-78335a3e08f6.jpg" style="border: 0px  ; width: 600px; height: 179px; margin: 0px;" width="600"></span></span></div>

<div style="text-align: center;"><span style="font-size:14px"><span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="color:#422BB7"><strong>(a) Orders > Manage Orders > Unpaid<br>
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<img data-file-id="2022891" height="468" src="https://gallery.mailchimp.com/36659deee9c1181b080e2013d/images/28c7de6b-21f4-48c3-9759-44456ff1767d.jpg" style="border: 0px  ; width: 600px; height: 468px; margin: 0px;" width="600"></strong></span></span></span><br>
<span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px"><strong><span style="color:#422BB7">(b) Business Advisor > Products</span></strong></span></span></div>

<div style="text-align: justify;"><br>
<span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px">As these are unconfirmed orders, we recommend that you communicate with your customers to remind them to complete their purchases.<br>
<br>
During this process, customers may have some questions that you can assist them with – especially when it is in their “To Pay” section, where a common query is related to the Checkout process.  Below are some scenarios that you may encounter and some guides to assist you:</span><br>
<br>
<u><span style="font-size:14px"><span style="color:#422BB7"><strong>Predicted Customer Question #1:</strong></span> </span></u></span></div>

<ul>
 <li style="text-align: justify;"><span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px">My order is stuck at ‘To Pay’ but I’ve already paid. What should I do? OR</span></span></li>
 <li style="text-align: justify;"><span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px">Why do you ask me to ‘Pay again’? I already paid.</span></span></li>
</ul>

<div style="text-align: justify;"><span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px"><strong>Step 1:</strong></span><span style="color: #422BB7;font-size: 14px;"><strong> </strong></span><br>
<span style="font-size:14px">Request the customer to provide the screenshot of ‘To Pay’ section in ‘My Orders’ page. </span><br>
<br>
<span style="font-size:14px">From here on, there are <strong><span style="color:#422BB7">two statuses</span></strong> that you should take note of:</span><br>
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<span style="font-size:14px"><strong>Step 2:</strong><br>
Identify customer order status.<br>
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<span style="color:#FFFFFF"><strong><span style="background-color:#422BB7">Scenario A:</span></strong></span> If the customer’s status in ‘To Pay’ section = <strong><span style="color:#FD3DA5">Bank Processing</span></strong><br>
<a href="http://click.info.lazada.com/?qs=f217bad130453d3570b45aa05729a1d615a4fb55da2cde017c1570a1388ee0f1ee6e97dd5a47d2a37ab57d717fb7792ba22295167d983a50" target="_blank"><img data-file-id="2022835" height="241" src="https://gallery.mailchimp.com/36659deee9c1181b080e2013d/images/3a9d31f8-adc6-4734-b146-c3308f251f6b.jpg" style="border: 0px  ; width: 300px; height: 241px; margin: 0px;" width="300"></a><br>
<span style="color:#422BB7"><strong>What This Means:</strong></span><br>
• The bank is still processing the customer's payment, but due to high traffic, this takes longer than usual. However, if it takes too long (more than 5 hours), the order will be <strong><span style="color:#422BB7">cancelled.</span></strong><br>
• If any deduction of funds occurred, <span style="color:#422BB7"><strong>refund</strong></span> will be issued to the original payment method. Notifications via SMS/Email will be sent out by Lazada as soon as this is known.<br>
<br>
<span style="color:#422BB7"><strong>Advice To Customers:</strong></span><br>
• At this point, the customer’s order is unconfirmed and the available stock is NOT reserved to them. You may advise them that to secure the purchase, they may attempt on another payment. <br>
• You can assure the customer that purchases are handled by us, and that ANY payment made due to multiple attempts of a purchase will be refunded.<br>
Another Payment Attempt Procedure:<br>
i.    Click on ‘Pay Now’<br>
ii.    Select ‘Cancel current payment’<br>
iii.    Click on ‘Pay Again’ and attempt a different payment method<br>
<br>
<em>You may recommend to customers to use the Lazada wallet that for the best chances during this shopping rush!</em></span></span><br>
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<span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px"><span style="color:#FFFFFF"><strong><span style="background-color:#422BB7">Scenario B:</span></strong></span> If the customer’s status in ‘To Pay’ section = <strong><span style="color:#FD3DA5">To Pay</span></strong></span><br>
<a href="http://click.info.lazada.com/?qs=f217bad130453d35b75292b63faf858d4f1d873cd2600b00aed76eac03ade7a6ec4b62c0dc2e8c9d970e109f211bbea9e239ecdc0aebc9a4" target="_blank"><img data-file-id="2022851" height="246" src="https://gallery.mailchimp.com/36659deee9c1181b080e2013d/images/9e9f86dc-ead7-45ff-be09-be07b7ccb40f.jpg" style="border: 0px initial ; width: 300px; height: 246px; margin: 0px;" width="300"></a><br>
<span style="font-size:14px"><span style="color:#422BB7"><strong>What This Means:</strong></span><br>
• The customer has not completed the payment yet – no funds have been deducted from their account.<br>
<br>
<span style="color:#422BB7"><strong>Advice To Customers:</strong></span><br>
• Customers can click on <span style="color:#422BB7"><strong>‘Pay Now’</strong></span> and proceed to complete their payment.</span></span><br>
<br>
<span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px">We at Lazada highly value your continued support and strong partnership. Once again, we truly apologize for the inconveniences caused. Thank you for your patience and understanding.</span></span></div>

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                            <span style="font-size:14px">Please do not hesitate to contact <a href="http://click.info.lazada.com/?qs=f217bad130453d35d473781ffeba932864f045e955b20f988e9f67b221dcd317f016f5142aa11cc5885809d401e3a99898b533fc95c8f441" target="_blank">Partner Support Center</a> (PSC) for any inquiries, just scroll down and click '<strong>Contact Us</strong>'. We will be more than happy to assist you. <br>
<br>
Thank you.<br>
<br>
Best regards,<br>
<em><strong>Your Lazada Team</strong></em></span>
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