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Envelope-to: peo@bf1.my
Delivery-date: Wed, 12 May 2021 14:45:41 +0800
Date: Wed, 12 May 2021 06:44:56 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <7qmCq000000000000000000000000000000000000000000000QSZEOF00KFgY7eLBSmK1A7fFBSq3EA@sfdc.net>
Subject: [Shopee MY] [Case Number 163334767]
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 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
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                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
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                    Please take a moment to tell us. 
                    
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                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
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                <br />
                
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                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
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                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
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                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
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                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000005JkW6SAK&good=1" rel="noopener" target="_blank">
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                                    Bad 
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                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
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                    Thanks for your feedback. 
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                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Dispute Team</b><br/>05/12/2021 13:50 PM<br/><br/>

Dear  bestform ,<br />
<br />
Good day to you.<br />
<br />
My name is Hazera, I am the Dispute Agent that has reviewed the return/refund case for Order ID:   210502J9KPJ80U <br />
<br />
I would like to firstly extend my apologies regarding the issue faced with this order. I completely understand that this is not a pleasant experience and it is not what we expect our valued users to go through.<br />
<br />
Upon further checking, I am here to inform you that we have reviewed the compensation claim for the order again. Please note that Shopee will proceed to approve the buyer's refund request without needing to RETURN your product.<br />
<br />
For seller's compensation, do not worry, we will also process your compensation accordingly. Kindly note that the compensation amount will be processed to your seller's Shopee Wallet within 5 working days (excluding Saturday, Sunday, and Public Holiday).<br />
<br />
We understand the value of the business; therefore, I hope this compensation able to minimize the loss. We hope you shall continue to make a profitable income with Shopee and feel free to reach out to us anytime.<br />
<br />
Have a pleasant day ahead! :)<br />
<br />
Thank you for using Shopee!<br />
Warmest Regards,<br />
Hazera<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000012ptOG&from=int"><br><br>ref:_00D6F1oO9b._5006F2xlwho:ref
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