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编辑当前文件:/home/mybf1/mail/bf1.my/peo/new/1608903853.M427963P16610.server2.bf-1.com,S=8740,W=8888

Envelope-to: peo@bf1.my
Delivery-date: Fri, 25 Dec 2020 21:44:13 +0800
Date: Fri, 25 Dec 2020 13:43:27 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <eIrSg000000000000000000000000000000000000000000000QLWE4E00KG_P8SOBQ7mbp8kl0VMUuw@sfdc.net>
Subject: [Seller] Logistics Inquiry
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X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
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 Content preview: Hi bestform, A very good day to you, hope you are having an
 amazing day today. Thank you for contacting Shopee. My name is Anis and I
 will be assisting you with your inquiry related to your order status. 
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Hi bestform,

A very good day to you, hope you are having an amazing day today.

Thank you for contacting Shopee. My name is Anis and I will be assisting you with your inquiry related to your order status.

First and foremost, I understand that this wasn't the experience you expected on Shopee, and please accept my sincerest apology for the unpleasant experience that you are currently facing. Not to worry as I will walk you through this together.

In regards to your inquiry, we understand that the buyer is not happy with the courier service. While we also understand that negative ratings can be aggravating to sellers trying to achieve a high shop rating. In this case, we strongly encourage sellers to contact buyers directly to better understand the reason for the negative rating as this is not your fault. Buyers may choose to change their rating after your follow-up actions.

Hence, from the bottom of my heart, I deeply wanted to apologize for the hassle you had been through.:(

We thank you in advance for your kind understanding and patience in this matter.

We hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. We would appreciate if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality

Take care :)

Thank you for using Shopee!

Warmest Regards,
Anis
Shopee Team

For more information, you can visit our Help Centre : https://help.shopee.com.my/
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).
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<body>Hi bestform, 
 
A very good day to you, hope you are having an amazing day today. 
 
Thank you for contacting Shopee. My name is Anis and I will be assisting you with your inquiry related to your order status. 
 
First and foremost, I understand that this wasn't the experience you expected on Shopee, and please accept my sincerest apology for the unpleasant experience that you are currently facing. Not to worry as I will walk you through this together. 
 
In regards to your inquiry, we understand that the buyer is not happy with the courier service. While we also understand that negative ratings can be aggravating to sellers trying to achieve a high shop rating. In this case, we strongly encourage sellers to contact buyers directly to better understand the reason for the negative rating as this is not your fault. Buyers may choose to change their rating after your follow-up actions. 
 
Hence, from the bottom of my heart, I deeply wanted to apologize for the hassle you had been through.:( 
 
We thank you in advance for your kind understanding and patience in this matter. 
 
We hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. We would appreciate if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality 
 
Take care :) 
 
Thank you for using Shopee! 
 
Warmest Regards, 
Anis 
Shopee Team 
 
For more information, you can visit our Help Centre : https://help.shopee.com.my/ 
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000xpSuG&from=ext"> ref:_00D6F1oO9b._5006F2qcDuR:ref</body>
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