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编辑当前文件:/home/mybf1/mail/bf1.my/co/new/1604617073.M917878P471.server2.bf-1.com,S=14055,W=14318

Envelope-to: co@bf1.my
Delivery-date: Fri, 06 Nov 2020 06:57:53 +0800
Date: Thu, 5 Nov 2020 22:57:10 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "co@bf1.my" <co@bf1.my>
Message-ID: <5dzih000000000000000000000000000000000000000000000QJCIEP00GEZNfekmQ5iJ3jAFoJW2HQ@sfdc.net>
Subject: [Shopee MY] [Case Number 104870847]
MIME-Version: 1.0
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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X-SFDC-EntityId: 01W6F000000UbV5
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X-Spam-Status: No, score=1.0
X-Spam-Score: 10
X-Spam-Bar: +
X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
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  0.7 MPART_ALT_DIFF         BODY: HTML and text parts are different
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                        font-size: 1em !important;
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                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
                </h3>
                
                
                
                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
                </h3>
                <br />
                
                <table border="0" style="margin-left: auto; margin-right: auto;">
                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            
                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=1" rel="noopener" target="_blank">
                                    Good  
                                </a></center>
                            </td>
                            
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=2" rel="noopener" target="_blank">
                                    Average  
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                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=0" rel="noopener" target="_blank">
                                    Bad 
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                            </td>
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                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/05/2020 08:27 AM<br/><br/><html>
<head>
	<title></title>
</head>
<body>Hi bf1co,<br />
<br />
<br />
<br />
Greetings and thank you for contacting Shopee. I am Darriel, your Shopee representative. <br />
<br />
I truly understand your concern and sorry for the inconvenience caused.<br />
<br />
As per checked with our relevant department, kindly provide us the screenshot conversation with buyer that shows buyer agree and request to delete the rating/comment for us to proceed with the next action.<br />
<br />
<br />
Looking forward to your reply.<br />
<br />
<br />
Thank you for using Shopee!<br />
Warmest Regards,<br />
Darriel Harritz<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" />
<br clear="none" />
 <imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9HbJ"><br><br>ref:_00D6F1oO9b._5006F2n6QRF:ref</body>
</html></td></tr><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/03/2020 11:46 AM<br/><br/><html>
<head>
	<title></title>
</head>
<body>Hi bf1co,<br />
<br />
Good day to you and thank you for contacting us. My name is Silvia and happy to assist you on this inquiry today.<br />
<br />
We acknowledge that the buyer has already agreed to remove the review as per the attachment provided<br />
<br />
Please allow me to forward this issues to the relevant department within 3-5 working days in order for us to checking on this issues further<br />
<br />
Your kind understanding and high patience are truly appreciated :)<br />
<br />
Thank you for using Shopee!<br />
Warmest Regards,<br />
Silvia<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000wQGMA"><br><br>ref:_00D6F1oO9b._5006F2n6QRF:ref</body>
</html></td></tr></tbody></table></div></div></body>
                    </center>
                    
                </div>
                
                
            </html></td></tr></tbody></table>
        </center>
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