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Envelope-to: peo@bf1.my
Delivery-date: Thu, 05 Aug 2021 21:39:55 +0800
Date: Thu, 5 Aug 2021 13:39:08 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <17YYP000000000000000000000000000000000000000000000QXDCG900AihDqVrWQR6MT-tayFAzqg@sfdc.net>
Subject: [Shopee MY] [Case Number 193567883]
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X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
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 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
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                <h3 style="text-align: center;"><span id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id14">
                    
                    <img height="90" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /></span>
                    
                    <br /><span id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id19">
                        Please take a moment to tell us.</span>
                </h3>
                
                
                
                <h3 style="text-align: center;"><span id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id24">
                    How would you rate the customer service you received?</span>
                </h3>
                <br />
                
                <table border="0" style="margin-left: auto; margin-right: auto;">
                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
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                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
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                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap27.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
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                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki5j000000iMcRCAU&good=1" rel="noopener" target="_blank">
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                                    Bad 
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                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                   
                      <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>08/05/2021 20:28 PM<br/><br/>

<p>Hi bestform,</p>

<p>Greetings from Shopee!</p>

<p>I'm Imran, I will follow up your request on behalf of my colleague. </p>

<p>Please be informed that your account has already been opted out from the Coins Cashback program.</p>

<p>Hope this answers. If there's anything else that we can do to extend our assistance, please let us know. </p>

<p>Thank you for your patience throughout this process and I wish you a good day ahead!</p>
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Imran<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" />
<br clear="none" />
<br clear="none" />
</td></tr><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>07/31/2021 19:20 PM<br/><br/><html>
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<body>Hi bestform<br />
<br />
Greetings from Shopee.<br />
<br />
Thank you for contacting Shopee. My name is Nurul, your Customer Service Representative and I will be assisting you with your query.<br />
<br />
I am truly sorry for the inconvenience caused to you. I understand this is not the experience you expected on our platform. This email was sent pertaining to your query regarding the submission of the opt out of 10% Cashback program.<br />
<br />
I would like to inform you that I will forward your concern to the relevant team for further assistance and please allow us at least 3-5 working days to check it and get back to you via this email.<br />
<br />
Your patience is highly appreciated.<br />
<br />
Thank you for using Shopee!<br />
Warmest Regards,<br />
Nurul<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-6pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0185j000002063q&from=int"><br><br>ref:_00D6F1oO9b._5005j3G389:ref</body>
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