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Envelope-to: peo@bf1.my
Delivery-date: Mon, 07 Jun 2021 15:02:03 +0800
Date: Mon, 7 Jun 2021 07:01:10 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <_cPJ2000000000000000000000000000000000000000000000QUBKTV00sF--NE_HTQ2QlFJw0Ks5hQ@sfdc.net>
Subject: [ASG] Wrong Item - Order #210528SF1K503E
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 Content preview: Hi bestform Greetings from Shopee! My name is Aqliah, I am
 reaching out to you on behalf of Shopee Customer Service Team. 
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Hi bestform

Greetings from Shopee!

My name is Aqliah, I am reaching out to you on behalf of Shopee Customer Se=
rvice Team.

Kindly allow me to share that we have received a request from a buyer who i=
s concerned about the authentication of the product for Order SN: 210528SF1=
K503E.

In order to prove your listing=E2=80=99s authenticity, we would like to see=
k for your kind assistance to provide evidence to us. Please be informed th=
at once you have provided the information, Shopee will reject the buyer's c=
laim and log it as evidence for future claims. All future refund requests r=
egarding the authentication for the same listing will be automatically deni=
ed as it has been proven as authentic. If you had proven a product/listing =
to be authentic once, there would not be a need to provide evidence for the=
 same listing again.

Example of evidence sellers can provide:

1) Authorization of distribution or brand registration certificates
2) Sales Invoice from Manufacturer or Authorized Distributor
3) Certified Copy of Trademark/Patent Registration

As such, kindly provide us with the proof within the next 3 working days [l=
atest by 10/ 06/ 2021]. Failure to revert will result in auto-approval for =
buyers' refund and it will be deducted from your seller wallet.

At the same time, do take note this can result in your listing to be remove=
d and Preferred Seller status to be revoked as well.

Looking forward to your reply.

Thank you for using Shopee!

Warmest Regards,
Nur Aqliah

For more information, you can visit our Help Centre : https://help.shopee.c=
om.my/
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (=
Mon-Sun, 9am-6pm including Public Holidays).
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<html>
<head>
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<body>Hi bestform 
 
Greetings from Shopee! 
 
My name is Aqliah, I am reaching out to you on behalf of Shopee Customer Service Team.  
 
Kindly allow me to share that we have received a request from a buyer who is concerned about the authentication of the product for Order SN: 210528SF1K503E. 
 
In order to prove your listing’s authenticity, we would like to seek for your kind assistance to provide evidence to us. Please be informed that once you have provided the information, Shopee will reject the buyer's claim and log it as evidence for future claims. All future refund requests regarding the authentication for the same listing will be automatically denied as it has been proven as authentic. If you had proven a product/listing to be authentic once, there would not be a need to provide evidence for the same listing again.  
 
Example of evidence sellers can provide: 
 
1) Authorization of distribution or brand registration certificates 
2) Sales Invoice from Manufacturer or Authorized Distributor  
3) Certified Copy of Trademark/Patent Registration 
 
 
As such, kindly provide us with the proof within the next 3 working days [latest by 10/ 06/ 2021]. Failure to revert will result in auto-approval for buyers' refund and it will be deducted from your seller wallet.  
 
At the same time, do take note this can result in your listing to be removed and Preferred Seller status to be revoked as well.  
 
Looking forward to your reply.  
 
Thank you for using Shopee! 
 
Warmest Regards, 
Nur Aqliah 
 
For more information, you can visit our Help Centre : https://help.shopee.com.my/ 
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000013dZaw&from=ext"> ref:_00D6F1oO9b._5006F2zOfrd:ref</body>
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