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Envelope-to: peo@bf1.my
Delivery-date: Wed, 12 May 2021 13:51:11 +0800
Date: Wed, 12 May 2021 05:50:22 +0000 (GMT)
From: Shopee MY Dispute Team <dispute@support.shopee.com.my>
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <QinDJ000000000000000000000000000000000000000000000QSZC7W0087BDL0IiTh2IGgiSTJJXkQ@sfdc.net>
Subject: Compensation Status Order 210502J9KPJ80U
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 Content preview: Dear bestform , Good day to you. My name is Hazera, I am the
 Dispute Agent that has reviewed the return/refund case for Order ID: 210502J9KPJ80U
 
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Dear  bestform ,

Good day to you.

My name is Hazera, I am the Dispute Agent that has reviewed the return/refund case for Order ID:   210502J9KPJ80U

I would like to firstly extend my apologies regarding the issue faced with this order. I completely understand that this is not a pleasant experience and it is not what we expect our valued users to go through.

Upon further checking, I am here to inform you that we have reviewed the compensation claim for the order again. Please note that Shopee will proceed to approve the buyer's refund request without needing to RETURN your product.

For seller's compensation, do not worry, we will also process your compensation accordingly. Kindly note that the compensation amount will be processed to your seller's Shopee Wallet within 5 working days (excluding Saturday, Sunday, and Public Holiday).

We understand the value of the business; therefore, I hope this compensation able to minimize the loss. We hope you shall continue to make a profitable income with Shopee and feel free to reach out to us anytime.

Have a pleasant day ahead! :)

Thank you for using Shopee!
Warmest Regards,
Hazera
Shopee Team

For more information, you can visit our Help Centre : https://help.shopee.com.my/
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).
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<html>
<head>
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<body>Dear  bestform , 
 
Good day to you. 
 
My name is Hazera, I am the Dispute Agent that has reviewed the return/refund case for Order ID:   210502J9KPJ80U  
 
I would like to firstly extend my apologies regarding the issue faced with this order. I completely understand that this is not a pleasant experience and it is not what we expect our valued users to go through. 
 
Upon further checking, I am here to inform you that we have reviewed the compensation claim for the order again. Please note that Shopee will proceed to approve the buyer's refund request without needing to RETURN your product. 
 
For seller's compensation, do not worry, we will also process your compensation accordingly. Kindly note that the compensation amount will be processed to your seller's Shopee Wallet within 5 working days (excluding Saturday, Sunday, and Public Holiday). 
 
We understand the value of the business; therefore, I hope this compensation able to minimize the loss. We hope you shall continue to make a profitable income with Shopee and feel free to reach out to us anytime. 
 
Have a pleasant day ahead! :) 
 
Thank you for using Shopee! 
Warmest Regards, 
Hazera 
Shopee Team 
 
For more information, you can visit our Help Centre : https://help.shopee.com.my/ 
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000012ptOG&from=ext"> ref:_00D6F1oO9b._5006F2xlwho:ref</body>
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