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Envelope-to: peo@bf1.my
Delivery-date: Wed, 24 Mar 2021 17:42:30 +0800
Date: Wed, 24 Mar 2021 09:41:43 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <VMJuu000000000000000000000000000000000000000000000QQGW9H00EMB-XmpVSaiO6NMzTk_4Kw@sfdc.net>
Subject: [Seller] Logistics Inquiry
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X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
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 Content preview: Hi bestform, Greetings from Shopee! My name is Alif, your
 customer service representative and I will be assisting you today. I do understand
 on the difficulties that you have faced due to this issue and I would like
 to apologize for the inconvenience caused. 
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Hi bestform,

Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today.

I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused.

Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge.

However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side.

You may give this LINK to the buyer for "how to make return an refund"

I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality.

Please look after your health and that of your family in the face of pandemic.

Thank you for using Shopee!
Warmest Regards,
Alif Haiqal
Shopee Team

For more information, you can visit our Help Centre : https://help.shopee.com.my/
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)
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<html>
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<body>Hi bestform, 
 
Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today.  
 
I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused.  
 
Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge.  
 
However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side. 
 
You may give this <a href="https://help.shopee.com.my/s/article/When-and-how-can-I-apply-for-a-return-1542972031358">LINK</a> to the buyer for "how to make return an refund" 
 
I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality. 
 
Please look after your health and that of your family in the face of pandemic. 
 
Thank you for using Shopee! 
Warmest Regards, 
Alif Haiqal 
Shopee Team 
 
For more information, you can visit our Help Centre : https://help.shopee.com.my/ 
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000010um8P&from=ext"> ref:_00D6F1oO9b._5006F2vkNjq:ref</body>
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