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Envelope-to: peo@bf1.my Delivery-date: Wed, 24 Mar 2021 17:42:30 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:21916) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94) (envelope-from
) id 1lP020-0006Uj-FX for peo@bf1.my; Wed, 24 Mar 2021 17:42:30 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=salesforcesupportcs; t=1616578903; bh=jQNt2lNxH1+7T/2ROwBtnwfVAMFk0JmzsRcZm5rENXI=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=M9qEVEdYhFg1/xrtJWkGgt6Cm/N/4g3jIBHb1hoSTPY9XAsXbv2A8o5+EnqW+RrEB +B59H5jxW4gWHNqhNqAGcoxdEvv5xsFsJT+SxkGrI+Po9cmBqfdkFgoQnPAlM1WxJq POzcEqm13JJTxvKbmjEk26fFsulOZZT+ClCdkA7ONGM7GiQN60+bC6oRkJEIUxqgO6 LnNKlmz8ioBlhzOvo16QEFVOO8ylEf18MmxHw4fl4T9x+FZCQoIvAt07VP+gnrPAAM 5mxo47fnIwoa0o9/rpVoURI3KNvFuqZNM5eRUjBI46Rho4ADfT0pMR5LGRpTihL/c7 ZRtsfCUcp8Ztg== Authentication-Results: mx2-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-5-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.19] ([10.218.195.19:46918] helo=ap4-app1-5-ukb.ops.sfdc.net) by mx2-ukb-sp1.mta.salesforce.com (envelope-from
) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-5-ukb.ops.sfdc.net") id 95/58-05258-7590B506; Wed, 24 Mar 2021 09:41:43 +0000 Date: Wed, 24 Mar 2021 09:41:43 +0000 (GMT) From: Shopee MY Email Support
To: "peo@bf1.my"
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Subject: [Seller] Logistics Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_14986_574840626.1616578903463" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000EQbf0 X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002vkNjq X-SFDC-Interface: internal X-Spam-Status: No, score=0.8 X-Spam-Score: 8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bestform, Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today. I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused. Content analysis details: (0.8 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 HTML_IMAGE_ONLY_20 BODY: HTML: images with 1600-2000 bytes of words -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ------=_Part_14986_574840626.1616578903463 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bestform, Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today. I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused. Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge. However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side. You may give this LINK to the buyer for "how to make return an refund" I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality. Please look after your health and that of your family in the face of pandemic. Thank you for using Shopee! Warmest Regards, Alif Haiqal Shopee Team For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays) ref:_00D6F1oO9b._5006F2vkNjq:ref ------=_Part_14986_574840626.1616578903463 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit
Hi bestform,
Greetings from Shopee! My name is Alif, your customer service representative and I will be assisting you today.
I do understand on the difficulties that you have faced due to this issue and I would like to apologize for the inconvenience caused.
Regarding with your issue, as per checked your parcel are under investigation at drop point J&T Shah Alam. You may contact J&T for further information because that issue beyond our knowledge.
However, after 26-03-2021 if your buyer still not received that parcel. You can tell the buyer for request return and refund for further investigation from our side.
You may give this
LINK
to the buyer for "how to make return an refund"
I hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. I would also appreciate it if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality.
Please look after your health and that of your family in the face of pandemic.
Thank you for using Shopee!
Warmest Regards,
Alif Haiqal
Shopee Team
For more information, you can visit our Help Centre : https://help.shopee.com.my/
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)
ref:_00D6F1oO9b._5006F2vkNjq:ref ------=_Part_14986_574840626.1616578903463--