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Envelope-to: peo@bf1.my
Delivery-date: Fri, 19 Mar 2021 13:36:30 +0800
Date: Fri, 19 Mar 2021 05:35:45 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <6ox-z000000000000000000000000000000000000000000000QQ7BI900_aBDNjcyT4yDI5Rpmy8BrQ@sfdc.net>
Subject: [Shopee MY] [Case Number 144381657]
MIME-Version: 1.0
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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X-SFDC-EntityId: 01W6F000000UbV5
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X-Spam-Score: 10
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X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
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  0.0 URIBL_BLOCKED          ADMINISTRATOR NOTICE: The query to URIBL was
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                              for more information.
                             [URIs: shopee.com.my]
 -0.0 SPF_PASS               SPF: sender matches SPF record
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                             mail domains are different
  0.0 HTML_MESSAGE           BODY: HTML included in message
  0.1 MIME_HTML_MOSTLY       BODY: Multipart message mostly text/html MIME
  0.7 MPART_ALT_DIFF         BODY: HTML and text parts are different
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 -0.1 DKIM_VALID_AU          Message has a valid DKIM or DK signature from
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                        {
                        font-size: 1em !important;
                        font-family: Roboto !important;
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                </head>
                
                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
                </h3>
                
                
                
                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
                </h3>
                <br />
                
                <table border="0" style="margin-left: auto; margin-right: auto;">
                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            
                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=1" rel="noopener" target="_blank">
                                    Good  
                                </a></center>
                            </td>
                            
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=2" rel="noopener" target="_blank">
                                    Average  
                                </a></center>
                            </td>
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004tI5JSAU&good=0" rel="noopener" target="_blank">
                                    Bad 
                                </a></center>
                            </td>
                        </tr>
                    </tbody>
                </table>
                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>03/19/2021 12:11 PM<br/><br/>

Hi bestform,<br />
<br />
Greetings from Shopee! My name is Diviya, your customer service representative and I will be assisting you today.<br />
<br />
Pertaining your inquiry, you may able to get your "Tax Invoice" by following these steps;
<ol>
	<li><b>Log in to Seller Centre </b></li>
	<li><b>Click "My Income" </b></li>
	<li><b>Click "My Tax Invoices"</b></li>
</ol>

<ul>
	<li><b>Tax invoice will be separated into two each month ( 1st - 15th & 16th - 30th /31st )</b></li>
	<li><b>Transactions from 1st to 15th of the month will be uploaded on the 16th of the month. </b></li>
	<li><b>Transactions from 16th until the end of the month will be uploaded on the 1st of the next month.</b></li>
</ul>
<br />
The invoice includes the following itemized billings:
<ul>
	<li><b>Withdrawal Fees</b></li>
	<li><b>Shipping Fees</b></li>
	<li><b>Transaction Fees</b></li>
	<li><b>Commission Fees</b></li>
</ul>
<br />
Please do not hesitate to contact us for further inquiries.<br />
<br />
Trust the above clarifies. Kindly also take a few seconds to participate in the short survey that will be sent shortly. Your opinion will be vital information for us to improve ourselves.<br />
<br />
Thank you for using Shopee!<br />
Warmest Regards,<br />
Diviya Jothi<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre: http://help.shopee.com.my/<br />
Need help? Chat with us in-app ( Mon - Fri, 9 AM - 10 PM ) or call +603 2777 9222 ( Mon - Sun, 9 AM - 6 PM including Public Holidays)<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F000010myFx&from=int"><br><br>ref:_00D6F1oO9b._5006F2umATB:ref
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