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Envelope-to: peo@bf1.my
Delivery-date: Sat, 06 Feb 2021 12:47:43 +0800
Date: Sat, 6 Feb 2021 04:46:57 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <z6KkO000000000000000000000000000000000000000000000QO3BVO00H0iB2xmGQW-h9bAwNcn9MA@sfdc.net>
Subject: [Shopee MY] [Case Number 131414158]
MIME-Version: 1.0
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 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
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                        font-size: 1em !important;
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                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
                </h3>
                
                
                
                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
                </h3>
                <br />
                
                <table border="0" style="margin-left: auto; margin-right: auto;">
                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
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                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=1" rel="noopener" target="_blank">
                                    Good  
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                            </td>
                            
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=2" rel="noopener" target="_blank">
                                    Average  
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                            <td> </td>
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                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004dEV4SAM&good=0" rel="noopener" target="_blank">
                                    Bad 
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                    </tbody>
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                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>02/02/2021 10:38 AM<br/><br/>

Hi bestform,<br />
<br />
Thank you for contacting Shopee. My name is Hafizah, I will be assisting you in your query.<br />
<br />
I am truly sorry for the inconvenience caused to you. Rest assured, I will try my best to resolve the issue for you today.<br />
<br />
Pertaining on your issue , kindly retry to use the other bank details that have same details such as your name as per registered on shopee wallet . If the issue still same , please provide us the screen recording from the first step you fill in the bank details until the error show on your shopee app .<br />
<br />
Once we received , we will check further on this matter from our end .  If there are any other inquiries, do revert back, I will be glad to help further.<br />
<br />
Looking forward for your reply .<br />
<br />
Thank you for using Shopee!<br />
Warmest Regards,<br />
Nurul Hafizah<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000z3RJp&from=int"><br><br>ref:_00D6F1oO9b._5006F2sag1G:ref
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