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Envelope-to: peo@bf1.my
Delivery-date: Mon, 28 Dec 2020 18:09:48 +0800
Date: Mon, 28 Dec 2020 10:09:00 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <iunYQ000000000000000000000000000000000000000000000QM1O6700jeRAa3n9TainGCil17ZDZQ@sfdc.net>
Subject: [Shopee MY] [Case Number 121538507]
MIME-Version: 1.0
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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X-SFDC-EntityId: 01W6F000000UbV5
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X-Spam-Status: No, score=1.0
X-Spam-Score: 10
X-Spam-Bar: +
X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
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                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
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                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
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                <br />
                
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                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
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                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
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                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
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                        <tr>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004UIzdSAG&good=1" rel="noopener" target="_blank">
                                    Good  
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                            <td> </td>
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                                    Bad 
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                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>12/28/2020 16:26 PM<br/><br/>

Hi  bestform,<br />
<br />
Greetings from Shopee!<br />
<br />
Thank you for contacting us. I'm Yusuf and I will be assisting you with your query.<br />
<br />
Pertaining to your query, please be informed that upon checking in our system that the item has been successfully delivered to the buyer within the<b> Estimated Delivery Time(25-12-2020)</b>. We understand that you had approved the refund request from buyer to avoid having a bad review on 24-12-2020. However, we regret to inform you that we are unable to proceed with the parcel compensation to your end as it is within the timeframe of the delivery date.<br />
<br />
We advise you to kindly reach out to the buyer for the refund amount to be reversed back to you.<br />
<br />
Hope this clarifies.<br />
<br />
We hope the information provided resolves your inquiry. You may reply to this email should you require further assistance we will be more than happy to assist you.<br />
<br />
Thank you for choosing Shopee!<br />
<br />
Warmest Regards,<br />
Yusuf<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000y2WPo&from=int"><br><br>ref:_00D6F1oO9b._5006F2qfON2:ref
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