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Envelope-to: peo@bf1.my
Delivery-date: Mon, 28 Dec 2020 16:26:47 +0800
Date: Mon, 28 Dec 2020 08:26:03 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <AMezx000000000000000000000000000000000000000000000QM1JFD00ZXvjyM-TQwGzAFgudK4mzQ@sfdc.net>
Subject: [Seller] Order status inquiry
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 Content preview: Hi bestform, Greetings from Shopee! Thank you for contacting
 us. I'm Yusuf and I will be assisting you with your query. 
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Hi  bestform,

Greetings from Shopee!

Thank you for contacting us. I'm Yusuf and I will be assisting you with your query.

Pertaining to your query, please be informed that upon checking in our system that the item has been successfully delivered to the buyer within the Estimated Delivery Time(25-12-2020). We understand that you had approved the refund request from buyer to avoid having a bad review on 24-12-2020. However, we regret to inform you that we are unable to proceed with the parcel compensation to your end as it is within the timeframe of the delivery date.

We advise you to kindly reach out to the buyer for the refund amount to be reversed back to you.

Hope this clarifies.

We hope the information provided resolves your inquiry. You may reply to this email should you require further assistance we will be more than happy to assist you.

Thank you for choosing Shopee!

Warmest Regards,
Yusuf
Shopee Team

For more information, you can visit our Help Centre : https://help.shopee.com.my/
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)
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<html>
<head>
	<title></title>
</head>
<body>Hi  bestform, 
 
Greetings from Shopee! 
 
Thank you for contacting us. I'm Yusuf and I will be assisting you with your query. 
 
Pertaining to your query, please be informed that upon checking in our system that the item has been successfully delivered to the buyer within the Estimated Delivery Time(25-12-2020). We understand that you had approved the refund request from buyer to avoid having a bad review on 24-12-2020. However, we regret to inform you that we are unable to proceed with the parcel compensation to your end as it is within the timeframe of the delivery date. 
 
We advise you to kindly reach out to the buyer for the refund amount to be reversed back to you. 
 
Hope this clarifies. 
 
We hope the information provided resolves your inquiry. You may reply to this email should you require further assistance we will be more than happy to assist you. 
 
Thank you for choosing Shopee! 
 
Warmest Regards, 
Yusuf 
Shopee Team 
 
For more information, you can visit our Help Centre : https://help.shopee.com.my/ 
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays)<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000y2WPo&from=ext"> ref:_00D6F1oO9b._5006F2qfON2:ref</body>
</html>
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