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Envelope-to: peo@bf1.my
Delivery-date: Fri, 25 Dec 2020 23:03:03 +0800
Date: Fri, 25 Dec 2020 15:02:16 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "peo@bf1.my" <peo@bf1.my>
Message-ID: <0kPed000000000000000000000000000000000000000000000QLWHPC00AxIR3DeSTDW2wfQ8h5M2Dw@sfdc.net>
Subject: [Shopee MY] [Case Number 120869496]
MIME-Version: 1.0
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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X-Spam-Score: 10
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X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
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 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
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                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
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                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
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                <br />
                
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                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
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                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
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                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
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                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=1" rel="noopener" target="_blank">
                                    Good  
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                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Toc0SAC&good=2" rel="noopener" target="_blank">
                                    Average  
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                                    Bad 
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                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
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                <p style="text-align: center;">
                    Thanks for your feedback. 
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                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>12/25/2020 21:43 PM<br/><br/>

Hi bestform,<br />
<br />
A very good day to you, hope you are having an amazing day today.<br />
<br />
Thank you for contacting Shopee. My name is Anis and I will be assisting you with your inquiry related to your order status.<br />
<br />
First and foremost, I understand that this wasn't the experience you expected on Shopee, and please accept my sincerest apology for the unpleasant experience that you are currently facing. Not to worry as I will walk you through this together.<br />
<br />
In regards to your inquiry, we understand that the buyer is not happy with the courier service. While we also understand that negative ratings can be aggravating to sellers trying to achieve a high shop rating. In this case, we strongly encourage sellers to contact buyers directly to better understand the reason for the negative rating as this is not your fault. Buyers may choose to change their rating after your follow-up actions.<br />
<br />
Hence, from the bottom of my heart, I deeply wanted to apologize for the hassle you had been through.:(<br />
<br />
We thank you in advance for your kind understanding and patience in this matter.<br />
<br />
We hope the information provided resolves your inquiry. However, please feel free to contact us if you need further assistance. We would appreciate if you can take the time to participate in our short survey that will be sent to you shortly. Your feedback is valuable to improve our service quality<br />
<br />
Take care :)<br />
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Anis<br />
Shopee Team<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000xpSuG&from=int"><br><br>ref:_00D6F1oO9b._5006F2qcDuR:ref
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