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Envelope-to: co@bf1.my
Delivery-date: Sun, 08 Nov 2020 08:47:24 +0800
Date: Sun, 8 Nov 2020 00:46:39 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "co@bf1.my" <co@bf1.my>
Message-ID: <pgX6e000000000000000000000000000000000000000000000QJGCP800xH-CLZuDSmeYibBwGMB8gQ@sfdc.net>
Subject: [Shopee MY] [Case Number 105168230]
MIME-Version: 1.0
Content-Type: multipart/alternative; 
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: workflowActionAlert
X-SFDC-EntityId: 01W6F000000UbV5
X-SFDC-Interface: internal
X-Spam-Status: No, score=1.0
X-Spam-Score: 10
X-Spam-Bar: +
X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
  pts rule name              description
 ---- ---------------------- --------------------------------------------------
  0.0 URIBL_BLOCKED          ADMINISTRATOR NOTICE: The query to URIBL was
                             blocked.  See
                             http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
                              for more information.
                             [URIs: shopee.com.my]
 -0.0 SPF_PASS               SPF: sender matches SPF record
  0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
                             mail domains are different
  0.7 MPART_ALT_DIFF         BODY: HTML and text parts are different
  0.0 HTML_MESSAGE           BODY: HTML included in message
  0.1 MIME_HTML_MOSTLY       BODY: Multipart message mostly text/html MIME
 -0.1 DKIM_VALID_AU          Message has a valid DKIM or DK signature from
                             author's domain
  0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily
                             valid
 -0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature
X-Spam-Flag: NO

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------=_Part_715_1091079982.1604796399951
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html *
                        {
                        font-size: 1em !important;
                        font-family: Roboto !important;
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                        .box {
                        width:300px;
                        height:300px;
                        background-color:#d9d9d9;
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                </head>
                
                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
                </h3>
                
                
                
                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
                </h3>
                <br />
                
                <table border="0" style="margin-left: auto; margin-right: auto;">
                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            
                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&good=1" rel="noopener" target="_blank">
                                    Good  
                                </a></center>
                            </td>
                            
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&good=2" rel="noopener" target="_blank">
                                    Average  
                                </a></center>
                            </td>
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&good=0" rel="noopener" target="_blank">
                                    Bad 
                                </a></center>
                            </td>
                        </tr>
                    </tbody>
                </table>
                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/04/2020 18:02 PM<br/><br/>

Hi bf1co,<br />
<br />
Greetings from Shopee!<br />
<br />
Pertaining to your inquiry, kindly follow the below steps to troubleshot your Shopee app or website :<br />
<br />
For Shopee apps :<br />
<br />
<b>1) Clear your cache files using these steps:<br />
<br />
iOS : Shopee app > Me > Settings > About > Clear Cache<br />
<br />
Android : Shopee app > Me > Settings > Clear Cache<br />
<br />
2) Update your Shopee App and update your Android System.<br />
<br />
Android: Update Shopee App and go to Google Play> Android System > Update.</b><br />
<br />
For Shopee website :<br />
<br />
<b>- Log Out and close the tab and reopen new tab and login to Shopee account.<br />
- At the top right, Click on the 3 dots > History > History > Clear Browsing Data > Tick all > Clear Data</b><br />
<br />
If using the website (Google Chrome) :<br />
<br />
<b>Log Out From Shopee > Close Google Chrome > Re-open Google Chrome > Press [ctrl]+[H] > Clear Browsing Data > Tick [Cookies and other site data] & [Cached images and files] > Set Time Range To All Time > Clear Data.</b><br />
<br />
If the rating error is still persisting upon trying on the steps above, kindly revert back to us.<br />
<br />
Hope this clarifies and please do not hesitate to contact us should you require further assistance.<br />
<br />
Thank you for your kind support.<br />
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Kartikka Sevarau<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" />
<br clear="none" />
<br clear="none" />
 <imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9H8v"><br><br>ref:_00D6F1oO9b._5006F2n6izU:ref
</td></tr><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/04/2020 15:13 PM<br/><br/><html>
<head>
	<title></title>
</head>
<body>Hi bf1co,<br />
<br />
Good day to you. Thank you for contacting Shopee.<br />
<br />
I am Kartikka your customer service agent. Rest assured that we will try our best in providing you the best assistance.<br />
<br />
I do understand the difficulties that you have faced due to this issue, and I would like to apologize for the inconvenience caused.<br />
<br />
In regards to this case, please allow us to reach out to the relevant team from our end and we will revert back to you within 1-3 working days. Your patience and understanding are much appreciated.<br />
<br />
You may reply to this email should you require further assistance, we will be more than happy to assist you.<br />
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Kartikka Sevarau<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9CHI"><br><br>ref:_00D6F1oO9b._5006F2n6izU:ref</body>
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