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Envelope-to: co@bf1.my
Delivery-date: Wed, 04 Nov 2020 18:03:41 +0800
Date: Wed, 4 Nov 2020 10:02:56 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "co@bf1.my" <co@bf1.my>
Message-ID: <mjVcY000000000000000000000000000000000000000000000QJ9NWU00imq2OQndTqyrOK1owQ4Ipw@sfdc.net>
In-Reply-To: <uFaBg000000000000000000000000000000000000000000000QJ9G2R00vIqeyqgEQauUT-NHMS0YDw@sfdc.net>
References: <uFaBg000000000000000000000000000000000000000000000QJ9G2R00vIqeyqgEQauUT-NHMS0YDw@sfdc.net>
Subject: [Seller] Rating related Inquiry
MIME-Version: 1.0
Content-Type: multipart/alternative; 
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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X-Spam-Status: No, score=1.4
X-Spam-Score: 14
X-Spam-Bar: +
X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
 has NOT identified this incoming email as spam. The original
 message has been attached to this so you can view it or label
 similar future email. If you have any questions, see
 root\@localhost for details.
 Content preview: Hi bf1co, Greetings from Shopee! Pertaining to your inquiry,
 kindly follow the below steps to troubleshot your Shopee app or website :
 
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------=_Part_44519_474361288.1604484176015
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Hi bf1co,

Greetings from Shopee!

Pertaining to your inquiry, kindly follow the below steps to troubleshot your Shopee app or website :

For Shopee apps :

1) Clear your cache files using these steps:

iOS : Shopee app > Me > Settings > About > Clear Cache

Android : Shopee app > Me > Settings > Clear Cache

2) Update your Shopee App and update your Android System.

Android: Update Shopee App and go to Google Play> Android System > Update.

For Shopee website :

- Log Out and close the tab and reopen new tab and login to Shopee account.
- At the top right, Click on the 3 dots > History > History > Clear Browsing Data > Tick all > Clear Data

If using the website (Google Chrome) :

Log Out From Shopee > Close Google Chrome > Re-open Google Chrome > Press [ctrl]+[H] > Clear Browsing Data > Tick [Cookies and other site data] & [Cached images and files] > Set Time Range To All Time > Clear Data.

If the rating error is still persisting upon trying on the steps above, kindly revert back to us.

Hope this clarifies and please do not hesitate to contact us should you require further assistance.

Thank you for your kind support.

Thank you for using Shopee!

Warmest Regards,
Kartikka Sevarau

For more information, you can visit our Help Centre : https://help.shopee.com.my/
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).
ref:_00D6F1oO9b._5006F2n6izU:ref
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<html>
<head>
	<title></title>
</head>
<body>Hi bf1co, 
 
Greetings from Shopee! 
 
Pertaining to your inquiry, kindly follow the below steps to troubleshot your Shopee app or website : 
 
For Shopee apps : 
 
1) Clear your cache files using these steps: 
 
iOS : Shopee app > Me > Settings > About > Clear Cache 
 
Android : Shopee app > Me > Settings > Clear Cache 
 
2) Update your Shopee App and update your Android System. 
 
Android: Update Shopee App and go to Google Play> Android System > Update. 
 
For Shopee website : 
 
- Log Out and close the tab and reopen new tab and login to Shopee account. 
- At the top right, Click on the 3 dots > History > History > Clear Browsing Data > Tick all > Clear Data 
 
If using the website (Google Chrome) : 
 
Log Out From Shopee > Close Google Chrome > Re-open Google Chrome > Press [ctrl]+[H] > Clear Browsing Data > Tick [Cookies and other site data] & [Cached images and files] > Set Time Range To All Time > Clear Data. 
 
If the rating error is still persisting upon trying on the steps above, kindly revert back to us. 
 
Hope this clarifies and please do not hesitate to contact us should you require further assistance. 
 
Thank you for your kind support. 
 
Thank you for using Shopee! 
 
Warmest Regards, 
Kartikka Sevarau 
 
For more information, you can visit our Help Centre : https://help.shopee.com.my/ 
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). 
 
 
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