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Envelope-to: co@bf1.my
Delivery-date: Wed, 04 Nov 2020 16:26:47 +0800
Date: Wed, 4 Nov 2020 08:26:02 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "co@bf1.my" <co@bf1.my>
Message-ID: <-2PrQ000000000000000000000000000000000000000000000QJ9JCY005TJ67CHISIa0R27d9aPVcA@sfdc.net>
Subject: [Shopee MY] [Case Number 105112670]
MIME-Version: 1.0
Content-Type: multipart/alternative; 
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: workflowActionAlert
X-SFDC-EntityId: 01W6F000000UbV5
X-SFDC-Interface: internal
X-Spam-Status: No, score=1.0
X-Spam-Score: 10
X-Spam-Bar: +
X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
  pts rule name              description
 ---- ---------------------- --------------------------------------------------
  0.0 URIBL_BLOCKED          ADMINISTRATOR NOTICE: The query to URIBL was
                             blocked.  See
                             http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
                              for more information.
                             [URIs: force.com]
  0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
                             mail domains are different
 -0.0 SPF_PASS               SPF: sender matches SPF record
  0.0 HTML_MESSAGE           BODY: HTML included in message
  0.7 MPART_ALT_DIFF         BODY: HTML and text parts are different
  0.1 MIME_HTML_MOSTLY       BODY: Multipart message mostly text/html MIME
  0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily
                             valid
 -0.1 DKIM_VALID_AU          Message has a valid DKIM or DK signature from
                             author's domain
 -0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature
X-Spam-Flag: NO

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html *
                        {
                        font-size: 1em !important;
                        font-family: Roboto !important;
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                        width:300px;
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                </head>
                
                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
                </h3>
                
                
                
                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
                </h3>
                <br />
                
                <table border="0" style="margin-left: auto; margin-right: auto;">
                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004JXnZSAW&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            
                            <td>      </td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004JXnZSAW&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            <td>      </td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004JXnZSAW&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004JXnZSAW&good=1" rel="noopener" target="_blank">
                                    Good  
                                </a></center>
                            </td>
                            
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004JXnZSAW&good=2" rel="noopener" target="_blank">
                                    Average  
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                            </td>
                            <td> </td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004JXnZSAW&good=0" rel="noopener" target="_blank">
                                    Bad 
                                </a></center>
                            </td>
                        </tr>
                    </tbody>
                </table>
                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/04/2020 14:48 PM<br/><br/>

Hi bf1co<br />
<br />
Please be informed that we have removed the comments/rating from our end. Kindly allow 2-4 hours for the process of removal to be successfully from your end. <br />
<br />
We're glad knowing that your case has been resolved. If it does not take too much of your time, we would like you to participate in our short survey in accordance to my service to you and perhaps to further provide future enlightenment/lacking that perhaps we could improve in future.<br />
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Nur Aqliah<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" />
 <imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9BkB"><br><br>ref:_00D6F1oO9b._5006F2n6ewn:ref
</td></tr><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/04/2020 11:27 AM<br/><br/><html>
<head>
	<title></title>
</head>
<body>Hi bf1co,<br />
<br />
Greetings from Shopee<br />
<br />
Thank you for reaching out to us. I'm Aqliah your Customer Service representative and I would be assisting you with your inquiry<br />
. <br />
I truly understand your concern regarding comment removal by the buyer. Dont worry I will escalate this case from my end and check with our team to help sort this out. <br />
<br />
Please be informed that we have notified the relevant department for further investigation. This investigation normally takes 3 to 5 working days. We would follow up with the team and ensure to update you accordingly within the time frame mentioned.<br />
<br />
We thank you in advance for your kind understanding and patience in this matter<br />
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Nur Aqliah<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w96rp"><br><br>ref:_00D6F1oO9b._5006F2n6ewn:ref</body>
</html></td></tr></tbody></table></div></div></body>
                    </center>
                    
                </div>
                
                
            </html></td></tr></tbody></table>
        </center>
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