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Envelope-to: co@bf1.my
Delivery-date: Wed, 04 Nov 2020 11:26:13 +0800
Date: Wed, 4 Nov 2020 03:25:28 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "co@bf1.my" <co@bf1.my>
Message-ID: <YoASj000000000000000000000000000000000000000000000QJ95IE0012HmFHZARkmvRd1uAv8D-w@sfdc.net>
Subject: [Request Received] Seller | Campaigns & Seller Related
MIME-Version: 1.0
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
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 Content preview: Hi bf1co, Thank you for contacting Shopee. This is an automated
 reply to inform you that we've received your email and it will be reviewed
 by our Customer Service Representative. Kindly allow 3 to 5 days for us to
 revert back to you as we are [...] 
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Hi bf1co,

Thank you for contacting Shopee.
=20
This is an automated reply to inform you that we've received your email and=
 it will be reviewed by our Customer Service Representative. Kindly allow 3=
 to 5 days for us to revert back to you as we are experiencing high volume =
of incoming emails.

Please take note that your Case ID is #105112670. This Case ID functions as=
 a reference number to the inquiry/feedback and you may use it as reference=
 if you would like to contact us.

If you have any further questions, you may go to our Help Centre at http://=
help.shopee.com.my

A gentle reminder:
- For shipment tracking, you may proceed to the links below based on the lo=
gistic partners:
Shopee Express: https://shopeexpress.com.my/
Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace
J&T: https://www.jtexpress.my/
Ninjavan: https://www.ninjavan.co/en-my/tracking
DHL: https://ecommerceportal.dhl.com/track/
- For order specific concerns, don't forget to include the 15 alpha-numeric=
 order number.
To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80=
=9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the =
=E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID.
To check on order ID for Digital Products, please login via your Shopee app=
lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80=
=9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order=
 ID on the =E2=80=9COrder Details=E2=80=9D page.
=20
For urgent cases, you can reach us through the following Shopee Customer Se=
rvice channels:
Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)=
=20
Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 =
PM)

Thank you.
=20
=20
Best Regards,
Shopee Customer Service

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margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var=
iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit=
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font>bf1co,</f=
ont><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: a=
rial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-nu=
meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-=
height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"> Thank you for contacting Shopee. =
This is an automated reply to inform you t=
hat we've received your email and it will be reviewed by our Customer Servi=
ce Representative. Kindly allow 3 to 5 days for us to revert back to you as=
 we are experiencing high volume of incoming emails. <=
font face=3D"Arial, sans-serif">Please take note that your Case ID is #1051=
12670. This Case ID functions as a reference number to the inquiry/feedback=
 and you may use it as reference if you would like to contact us.</p=
> If you have any further questi=
ons, you may go to our Help Centre at http://help.shopee.com.my<=
p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-n=
umeric: normal; font-variant-east-asian: normal; font-stretch: normal; line=
-height: normal;"> A gentle reminder:<p=
 class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu=
meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-=
height: normal;">- For shipment tracking, =
you may proceed to the links below based on the logistic partners:</=
p>Shopee Express: https=
://shopeexpress.com.my/Poslaju: https://track.pos.com.my/postal-services/quick-access/?=
track-traceJ=
&T: https://www.jtexpress.my/Ninjavan: https://www.ninjavan.co/en-my/tracking</fo=
nt>DHL: https://eco=
mmerceportal.dhl.com/track/- For order specific concerns, don't forget to include the 1=
5 alpha-numeric order number.To check the order ID, please go to the =E2=80=9CMe=E2=80=
=9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction an=
d scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can cop=
y the Order ID.To check on order ID for Digital Products, please login via your Shopee =
application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &=
; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction=
 and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.<=
/p> For urgent cases, you can =
reach us through the following Shopee Customer Service channels:=
Live Chat (Shopee App H=
elp Centre): Monday to Friday (9:00 AM to 10:00 PM) Customer Service Hotline - 03 =
2777 9222: Monday to Sunday (9:00 AM to 6:00 PM) <font=
 face=3D"Arial, sans-serif">Thank you.  Best Regards,Shopee Customer Service<p class=3D"p1" style=3D"c=
olor: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right: 0px;=
 margin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: n=
ormal; font-stretch: normal; line-height: normal; -webkit-text-stroke-color=
: rgb(0, 0, 0);"> </p=
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td></tr></table></center></body></html>
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