Dear=
Valued Seller,
As t=
he eCommerce landscape evolves, Lazada remains committed to growing with ou=
r seller community. To stay competitive and continue delivering greater val=
ue, we will be updating our commission rates effective 1 November 2025.
This=
change supports continued investment in platform enhancements, marketing i=
nitiatives and operational improvements to help our community thrive.




All-in-One Fee Structur=
e: Commission Update

Eff=
ective 1 November 2025, we will be updating the all-in-one commission rates. This up=
date ensures a simpler, more transparent selling experience, while you cont=
inue to enjoy Semua Free Shipping, Free Daily Platform Vouchers, Free LazCo=
ins Program, and no Platform Support or Campaign Voucher Fees.
Ple=
ase refer below for an overview of the new adjustments:
LazMall
Marketplac=
e
Note: Commission does not include payment fee and rates are subject to =
8% SST.

Frequently Asked Questions

1. Will I be affected by the new Commissio=
n Rate?
Yes=
, the new Commission Rate will apply to all local sellers. For detailed inf=
ormation, please refer to the updated Commission Rate for LazMall and Marketplace.
2. Which Commission Rate applies if an ord=
er was paid on 28 October 2025 but delivered on 31 October 2025?=
p>
Ord=
ers created before 1 November 2025 will be charged according to the old Com=
mission Rate. The new Commission Rate will only apply to orders placed on o=
r after 1 November 2025.
You=
can check the commission details for your orders by navigating to:
Seller Center > Finance > My Income > Income Statement > Click on State=
ment Number > View Statement Details
3. What are the key benefits and differenc=
es of Lazada's commission structure?
Laz=
ada uses a simplified "All-In-One" commission model that applies across the=
platform, streamlining fees and providing clearer, more predictable costs.
4. Will my overall costs increase with the=
new commission structure?
Whi=
le there may be a slight change in costs, most sellers will actually gain g=
reater value because the new Commission Rate includes benefits like free pl=
atform vouchers during BAU and campaign days, improved campaign exposure, a=
nd enhanced support, all without separate fees.
5. How can I see a detailed breakdown of m=
y charges?
A c=
lear and consolidated fee report will be available in your Seller Center or=
account dashboard. This report will detail all components of the all-in-on=
e commission fee.
6. What should sellers do next?=
p>
We =
encourage all sellers to fully utilize the included benefits=E2=80=94partic=
ipate in campaigns, use subsidized vouchers, and explore the AI-powered too=
ls available in the Seller Center to efficiently grow your store.
7. How will this new structure benefit me =
in the long term?
Thi=
s structure provides access to powerful tools that enhance performance, suc=
h as AI features and improved delivery options, alongside increased exposur=
e through free campaign participation.
8. Will there be any additional transacti=
on or order fees?
No=
, you won't incur any new transaction or order fees =E2=80=94 the existing =
transaction fee remains the same to keep things simple and transparent.
9. Do I need to pay separately to join ca=
mpaigns?
No=
. Joining campaigns and gaining additional exposure is included at no extra=
cost within your existing commission fee.

Th=
ank you for your continuous support!
If=
you have any questions or need help, please contact our Partner Support Center (PSC).
Lazada Malaysia