Dear=
Valued Seller,
We a=
re committed to supporting your business growth and continuously enhancing =
our platform. As part of this effort, we are making key platform improvemen=
ts to further enhance the selling and buying experience.
Now,=
we offer a simple and clear platform fee with plenty of benefits offered t=
o sellers and buyers to make selling easy on Lazada!




Si=
mple, all-in-one commission fee: No Platform Support Fee and with all the p=
latform benefit!

Eff=
ective 18 July 2025, we will offer a simple, all-in-one commission fee based on prod=
uct categories to make selling easier on Lazada.
You=
will enjoy all the improved platform benefits such as Semua Free Shipping,=
Free Daily Platform Vouchers, Free LazCoins Discount, No Platform Support =
Fee, No Campaign Voucher Fee to join campaigns and many more.
Ple=
ase refer below for an overview of the new adjustments:
LazMall
Marketplac=
e
Note: Commission does not include payment fee and rates are subject to =
8% SST.

Frequently Asked Questions

1. Will I be affected by the new Commissio=
n Rate?
Yes=
, the new Commission Rate will apply to all local sellers. For detailed inf=
ormation, please refer to the updated Commission Rate for LazMall and Marketplace.
2. Which Commission Rate applies if an ord=
er was paid on 14 July 2025 but delivered on 18 July 2025?
Ord=
ers created before 18 July 2025 will be charged according to the old Commis=
sion Rate. The new Commission Rate will only apply to orders placed on or a=
fter 18 July 2025.
You=
can check the commission details for your orders by navigating to:
Seller Center > Finance > My Income > Income Statement > Click on State=
ment Number > View Statement Details
3. What are the key benefits and differenc=
es of Lazada's new commission structure?
Laz=
ada is introducing a simplified "All-In-One" commission model that applies =
across the platform, streamlining fees and providing clearer, more predicta=
ble costs.
4. Will my overall costs increase with the=
new commission structure?
Whi=
le there may be a slight change in costs, most sellers will actually gain g=
reater value because the new Commission Rate includes benefits like free pl=
atform vouchers during BAU and campaign days, improved campaign exposure, a=
nd enhanced support, all without separate fees.
5. How can I see a detailed breakdown of m=
y charges?
A c=
lear and consolidated fee report will be available in your Seller Center or=
account dashboard. This report will detail all components of the all-in-on=
e commission fee.
6. What should sellers do next?=
p>
We =
encourage all sellers to fully utilize the included benefits=E2=80=94partic=
ipate in campaigns, use subsidized vouchers, and explore the AI-powered too=
ls available in the Seller Center to efficiently grow your store.
7. How will this new structure benefit me =
in the long term?
Th=
is structure provides access to powerful tools that enhance performance, su=
ch as AI features and improved delivery options, alongside increased exposu=
re through free campaign participation.
8. Will there be any additional transacti=
on or order fees?
No=
, you won't incur any new transaction or order fees =E2=80=94 the existing =
transaction fee remains the same to keep things simple and transparent.
9. Do I need to pay separately to join ca=
mpaigns?
No=
. Joining campaigns and gaining additional exposure is included at no extra=
cost within your existing commission fee.

Th=
ank you for your continuous support!
If=
you have any questions or need help, please contact our Partner Support Center (PSC).
Lazada Malaysia