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Envelope-to: bfo@bf1.my
Delivery-date: Wed, 08 May 2024 17:38:58 +0800
Date: Wed, 8 May 2024 17:38:08 +0800 (CST)
From: LAZADA <noreply@support.lazada.com.my>
To: bfo@bf1.my
Message-Id: lazada-1715161088235-340
Subject: [LazAlert] Shipping Fee Charges For Buyer Returns
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"720px" align=3D"left=
"><tr align=3D"left"><td><div class=3D"lzd-article" style=3D"white-space: b=
reak-spaces; width: 720px; overflow: visible;" id=3D"sem-email-content"><img src=3D"https://lzd-img-global.s=
latic.net/us/sem_seller_engagement_push/4e0592a768446913e7267b1a1d861528.jp=
eg_2200x2200q75.jpg" style=3D"width:720px;height:240px;display:inline;verti=
cal-align:middle"> Dear Valued Seller, Effective 22 May 2024<span=
 style=3D"font-size:14pt">, we have made some changes to the Direct Return =
to Merchant (DRTM) Policy. In the event of a mutual agreement between the S=
eller and Buyer to process a refund for returned items, the shipping fee =
for customer-initiated returns will be the seller's responsibility<s=
pan style=3D"font-size:14pt">. <spa=
n style=3D"font-size:14pt"> <s=
pan><img src=3D"https://lzd-img-global.slatic.net/us/sem_seller_enga=
gement_push/759f9f25f54bf245dd513867e980fd18.jpeg_2200x2200q75.jpg" style=
=3D"width:720px;height:937px;display:inline;vertical-align:middle"></=
span> What Do I Need To Do?<span=
 style=3D"font-size:14pt">Return Shipping Fees will be reflected in your Ac=
count Statement under the "Customer Return Delivery Fee" line item. Please =
check it to avoid any discrepancies. How=
 Do I Avoid Buyer Returns? Many Buyer returns could result from Seller oversigh=
ts, but good operational practices can prevent it. Here =
are some tips to avoid returns:<spa=
n><img src=3D"https://lzd-img-global.slatic.net/us/sem_seller_engage=
ment_push/867400f9bcfa156a1e2aa20d3d93e800.jpeg_2200x2200q75.jpg" style=3D"=
width:720px;height:935px;display:inline;vertical-align:middle"></span=
><a href=3D"https://u.lzd.co/=
my/s/t.ZGMBd" data-link-href-cangjie=3D"https://u.lzd.co/my/s/t.ZGMBd" targ=
et=3D"_blank" rel=3D"noopener noreferrer"><img src=3D"https://=
lzd-img-global.slatic.net/us/sem_seller_engagement_push/47cccaa6cc131007381=
182f8146a48ed.png_2200x2200q75.jpg" style=3D"width:720px;height:108px;displ=
ay:inline;vertical-align:middle"></a>Please do not hesitate =
to contact=E2=80=AFPartner Support Center for any queries. We are happy to =
assist you in any way possible.=E2=80=AF

Thank you.

La=
zada Malaysia<div class=3D"sc-dxcDKg ejtppq"><hr class=3D"sc-kRR=
yDe kahZHP"></div><a href=3D"http=
s://u.lzd.co/my/s/t.ZGMB1" data-link-href-cangjie=3D"https://u.lzd.co/my/s/=
t.ZGMB1" target=3D"_blank" rel=3D"noopener noreferrer"><img sr=
c=3D"https://lzd-img-global.slatic.net/us/sem_seller_engagement_push/a57844=
c170dc17baefda16fe61ae3e0c.jpeg_2200x2200q75.jpg" style=3D"width:720px;heig=
ht:240px;display:inline;vertical-align:middle"></a></spa=
n><div class=3D"sc-dxcDKg ejtppq"><hr class=3D"sc-kRRyDe kahZHP"></div>=
Please note tha=
t this email does not support direct replies. Should you have any questions=
, kindly contact our=E2=80=AF<a href=3D"http://bit.ly/pscwork" data-=
link-href-cangjie=3D"http://bit.ly/pscwork" target=3D"_blank" rel=3D"noopen=
er noreferrer">Partner Support Center=
</a> (PSC). For more info on sales tips and =
strategy secrets to improve your business, check out <a href=3D"http=
://bit.ly/lazunimy" data-link-href-cangjie=3D"http://bit.ly/lazunimy" targe=
t=3D"_blank" rel=3D"noopener noreferrer">Laz=
ada University Malaysia</a> now.</spa=
n></div></td></tr></table>
<div style=3D"display:none"><img style=3D"display:none" src=3D"http://gm.mm=
stat.com/global-message-platform-ae.edm.edm_open?site_id=3DMY&t=3D171516108=
8235&msg_id=3Da64b19b3-7070-441e-a2b9-51b640456820&template_name=3Dlazada-s=
eller-engagement-portal-email_MY&to_address=3Dbfo@bf1.my&engagement_id=3D88=
874"/></div><div style=3D"display:none"><img style=3D"display:none" src=3D"=
https://sg.mmstat.com/lzdseller.email-engagement.data-traking?gmkey=3DEXP&g=
okey=3Dsite_id%3DMY%26t%3D1715161088235%26msg_id%3Da64b19b3-7070-441e-a2b9-=
51b640456820%26template_name%3Dlazada-seller-engagement-portal-email_MY%26t=
o_address%3Dbfo%40bf1.my%26engagement_type%3D_engagement_email_type_%26enga=
gement_id%3D88874%26seller_id%3D1000126031&logtype=3D2"/></div>
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