Dear bf1shop,
In anticipation of high volumes of packages in Malaysia’s logistics network generated from the upcoming mega campaign, we will be assigning the delivery of Bulky parcels (longer than 70cm on any side or weighing more than 20kg) to multiple Delivery Providers based on Customers’ location, starting on 5 November 2019. There will be no changes to the courier who picks up your parcel (i.e SkyNet).
This arrangement is done specifically to cater for the increase in number of parcels being shipped during the campaign period. Your Bulky delivery provider will revert to SkyNet as per usual after 31 December 2019.
Why Change My Delivery Logistics Company?
To improve the delivery lead time of bulky parcels, we are diverting Bulky parcels to additional Delivery providers according to the Customer’s location. Your Pick Up provider (SkyNet) will pick up all your parcels and
transport them to a Lazada sortation centre, where they will be sorted and handed over to the assigned Delivery provider.
What Will Change For Me?
The delivery provider for your Bulky Items could fall under one of the following 3PL combinations:
Upon printing your shipping label, you will see the above mentioned delivery providers listed in Seller Center:

The shipping label printed will also reflect the logo of the appropriate delivery providers depending on customer location:

How Do I Determine Which Delivery Provider / 3PL To Select For An Order?
Seller Center will automatically assign your orders to the most suitable delivery provider upon clicking Ready-to-Ship (RTS), allowing easy batch processing of your orders. If you are asked to select a delivery provider, for every order with a bulky parcel (more than 70cm on any side or weighing more than 20kg), please select Skynet.
To ensure correct allocation of parcels to delivery providers, it is very important for you to upload the correct parcel dimensions (in cm) and weights (in kg) into your Seller Centre account. Do remember to always keep this information
updated.
Can I Choose A Different Delivery Provider / 3PL For Bulky Orders?
We believe that the current solution we are offering you is the most optimal, in terms of operational efficiency.
Rest assured that we are working very closely with our proposed delivery providers to provide you with the best service. Do note that this is a temporary arrangement during 12.12. campaign period ONLY.
Are There Any Changes To The Pickup Of My Small Items?
There are no changes to the processing and pick up of your small items, and it will be picked up by your regular 3PL.
|